Vegas Palms Casino is giving me the run around

libra244 Canada
posted on September 11, 2014.

I am getting VERY irritated with this casino group! I have played here for some time and made numerous deposits, but have never really won enough to want to cash out. I did decided to cash out $400 almost a week ago and STILL am waiting on my withdrawal. I have provided all of my id some time ago (I usually send it in as soon as I start playing at a casino, so I don't have a long time to wait for a withdrawal), and my account was previously verified. When I made the withdrawal I provided my banking info and asked for direct deposit (which I've done at a few other casino's with no issues). I cannot do this manually because in most casino's they ask for an IBAN number, which I am Canadian, so I don't have one. Therefor I've always had to ask the casino to put my banking info in manually. Anyway I have sent all info needed three times because they said they needed more info. AFTER giving all info they asked and needed they then sent me an email saying my deposit couldn't go through because they needed my bank code, branch code and address of my bank which was optional. I sent this info on THREE previous emails!! I then called and spoke to a customer service rep who tried to argue with me saying that I had not sent the info (she even spoke to her manager). AFTER being spoke to rudely I walked her through it and she saw what I meant and saw that yes I had sent the information that was required. I can't be the only Canadian at this casino and it certainly scares me that they don't have a clue how to make a deposit and the information needed to do so. It has been 6 days since I have requested the withdrawal this is NOT normal especially because I have sent my account verification documents to them way in advance. There is no excuse why this has taken so long and is an extremely large inconvenience. I probable will NEVER play at this casino again and I hope that someone will help me to make sure they don't get away with giving people the run around like this.

posted on September 15, 2014.

Dear @libra244,
Any update considering your complaint?

libra244 Canada
posted on September 16, 2014.

They have Issued the payment on Saturday, however they sent me an email stating that the amount they issued was $635; my withdrawal was for $400? It just seems to me that they are unorganized. I have no idea why they have a high rating on here. I would tell others to beware of this casino group!

Vegas Palms Casino complaints

  • 6 of 9 resolved
  • 3 days avg response
  • 5 days avg complaint life
  • 587 USD avg amount

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