Complaint #49
Betway Casino
Non payment of £10392.50
9 years ago
Between the 24th and 27th January, I had 3 wins on my account from 3 seperate deposits which after wagering managed to amass a total balances of £10,392.50.
All seemed straightforward at first, I was asked for documents which were approved. Then I was told I needed to pass a verification phone call, so I took that call and all was fine, I confirmed all the details and they said my money would be sent soon.
I was ignored for a further week and was then told I still hadn't done the phone call. This happened once again so I ended up doing 3 verification calls. I was assured this was the end of the matter and my money would be processed.
On the 17/02 I received the following:
We regret to inform you that your account has been locked by our Operations Team during a routine security investigation.
Your account has been locked as part of a business decision, and usually this is a final and permanent decision by our Operations Team Management.
No reason has been given for the unwarranted theft of my funds other than a business decision.
All seemed straightforward at first, I was asked for documents which were approved. Then I was told I needed to pass a verification phone call, so I took that call and all was fine, I confirmed all the details and they said my money would be sent soon.
I was ignored for a further week and was then told I still hadn't done the phone call. This happened once again so I ended up doing 3 verification calls. I was assured this was the end of the matter and my money would be processed.
On the 17/02 I received the following:
We regret to inform you that your account has been locked by our Operations Team during a routine security investigation.
Your account has been locked as part of a business decision, and usually this is a final and permanent decision by our Operations Team Management.
No reason has been given for the unwarranted theft of my funds other than a business decision.
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