I have been waiting 2 months now for another forum (casinomeister) to try to solve my issue with betsafe but instead of try to help me they have stamped me with "problem gambler"
I had deposit limit on betsafe for 150$ and I have been loyal to betsson group long time, one day for 2 months ago I had extremely bad luck on their slot, every bonus paid 1-5x till I had lost 60.000kr (10.000$) I said enough is enough and stopped, I went to chat and talked to them (I have screenshot) the casino manager said they going to credit me good will bonus for my extremely low RTP. Few hours later I couldn't belief my bad luck so I logged in again and played and it was same, it was absolutely crazy bad and it didn't matter what game I played on their slot.
End of the day I lost 140.000kr and again spoke to chat regarding my bad payout and he assured I would get good cashback/bonus.
next day I log in I can't access my account and they had blocked my account, betsafe says they think I have gambling problem and they have blocked my account, and keep all reaming balance and loyalty on ALL betsson group, such as nordicbet, betsson, betsafe and casinoeuro.
Note that I have confirmation email and screenshot) that they said some cashback regarding my huge loss and they lie about this later.
Note if I didn't complain to a forum they wouldn't even respond to me as I waited 7 days to submit, I feel very very distraught by betsafe and their group.
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