Ag Awards

Betfinal Casino - Closed account and funds not returned

Complaint Info
Disputed casino Betfinal Casino
Reason Account closure
Posted on October 16, 2018

Befinal have closed my account since I did withdrawal on 28-august. The account has been under investigation to this week when received an email saying the account should remain closed. They have not returned the funds in the account. Or giving me explanation.
I have sent several emails but they don't respond.

Dear ,
Due to recent activity in connection to your account at, we regret to inform you that your account will remain closed.
If you want to dispute your case please get in contact with our legal team at [email protected] and they will respond to your questions regarding our decision.
Best regards,
Betfinal Legal team
[email protected]
Final Enterprises N.V.
Dr. M.J. Hugenholtzweg z/n

Dear Niclas,
We have now investigated your account and withdrawal, and we have decided to temporarily close your account for futher investigation due to breach of our terms and conditions.
We will notify you by email as soon as we have reached our decision.
Kindest regards,
The Betfinal Fraud Team

Posted on October 16, 2018

Dear @nicke,

Please make sure to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Thanks for cooperating the AskGamblers Complaints Team.

Posted on October 16, 2018

Dear Nicke,

We have checked your case and would like to point out, that we have informed you about the permanent exclusion from our Website. In order to clarify the case we kindly ask you for permission, to share your sensitive account information with AskGamblers. Kindly send us a written confirmation from your registered email-address and we will provide all necessary proof to AskGamblers.

Kindest Regards,


Posted on October 16, 2018

I have send you an email with my permission to share sensitive account information with askgamblers


Posted on October 19, 2018

Dear Nicke,

We have now provided AskGamblers with evidence of your fraudulent activities. Kindly take note of the following point of our terms & conditions: reserves the right to void any or all bets made by any person or group of persons acting in an attempt to defraud us. If there is evidence of a series of bets, each containing the same selection having been placed by or for the same individual or syndicate of individuals, reserves the right to make such bets void and suspend relevant accounts. This rule applies to both settled and unsettled bets.

We will await AskGamblers decision and if any further evidence is needed, we will provide such.

Kindest Regards,


Posted on October 19, 2018

AskGamblers Complaints Team has been provided with evidence from the casino management where it became clear that this case is referring to Sports Betting and has nothing to do with casino related matters.

As per the AskGamblers Casino Complaints Service Guidelines https:­//w­ww.a­sk­gam­ble­rs.c­om­/co­mpl­ain­t-g­uid­elines we are dealing only with casino related complaints and therefore, this case is being rejected. Further assistance on this matter could be requested from the relevant regulatory body.

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