I contacted them 3 days ago and gave them my new number, they said they would contact me the next day, again false promises and still no reason why the account was just closed, live chat is rude and ends the conversation as I verify my details
This is the last chat
Your email to us has been assigned tracking number: 10566261 - Please do not remove.
Dear Mr Nichas,
Thank you for your email regarding your account.
I can confirm that we have attempted to call you on a few occasions and there has been no answer. I have requested that you are attempted to be called on the number you have provided both on this email and previously.
If you have any further queries, we may ask you to confirm your username and four-digit security number. If you are unable to recall your four-digit security number, go to Services in the top right corner of our website, click on Help, select FAQ - My Account and refer to What if I forget my four-digit security number.
We look forward to hearing from you. Our team are available 24 hours a day by Live Chat, via email support-e[email protected]customerservices365.com freephone 08000 288 365 or alternatively call 01782 684757 and we will be pleased to assist you.
The bet365 Team
--- Original Message ---
Received: 22/12/14 17:47:25 o'clock GMT
Subject: Still no word
You guys promised me call bank 3 days ago!!! Regarding my account being closed apparently because I self excluded!!!! Which is false, i have reopened my complaint with askgamblers as you people are liars and don't stick to your word
I again will mention I can be contacted on a new number
Please shock me and make an effort!!!!
I have copied all the live chats where support Have been rude and just ended my chat, along with all your false promises
All I want is to know why you just closed the account