I've just been made aware of your complaint, and when looking into the history thereof, must say straight away that this took longer than necessary. I understand from the finance team that they had trouble in identifying the double debits as certain descriptors did not match, and of course they have to adhere to stringent regulations in a case like this, but I strongly believe in owning up when there was an opportunity to resolve an issue more rapidly.
I'm happy to confirm that the 4 x $50 deposits have been refunded to your bank account. I hope that you accept my sincere apology for the delay in finalising this matter. I've also credited your Bella Vegas account with $200 Bonus Money to make up for the frustration you experienced.
I hope that you can appreciate that this was an unintentional hold-up, and at the same time I want to thank you because I value this kind of feedback as it allows us the opportunity to ensure that it does not happen again.
I'd like to invite you to contact me personally at any time at askadrien[email protected]grandprive.com. I will be happy to assist in whichever way I can.
Bella Vegas Casino Support