I made deposits to my casino account and they came out of my bank account twice. I was told to send in bank statements, which I sent and was asked to wait for the finance team to investigate. I waited over two weeks the first time, and a week and counting this time. The first time the transactions came out under the same name as the authorized casino deposits, this time they came out on the same day, same amount, but under a different name. Bella Vegas was the ONLY place I used this card at and the extra withdraws from my bank account matched authorized amounts EXACTLY.