12 years ago
I had waited nearly 4 weeks in an effort to get my verification docs approved and sent to the correct person. Now I have waited since the 09/05 for a pending withdrawal which means it hasn't even been approved yet. I even waited for a phone verification which was completed before I requested withdrawal. I want to play again but I will not until I receive my payment.
Disputed Casino
Monarchs Online Casino
Reason
Delayed payment
Monarchs Online Casino
12 years ago
• Representative
Player confirmed receipt of payment. This can now be moved to resolved. Thanks!
Ticket #2546528 RE : Withdrawal Request
On Wed, May 28, 2014 at 3:55 AM, "Haylee Hunter" wrote:
I have received thankyou
Ticket #2546528 RE : Withdrawal Request
On Wed, May 28, 2014 at 3:55 AM, "Haylee Hunter" wrote:
I have received thankyou
Monarchs Online Casino
12 years ago
• Representative
As per checking with Accounts Team, Ticket #2546528 RE : Withdrawal Request
On Fri, May 23, 2014 at 9:42 PM, "Monarchs Online Casino" wrote that your withdrawal request was processed and will show on your MC card ending in 8520. Should there be no issues with the card, it usually takes 3 to 5 business days for payment to be received.
On Fri, May 23, 2014 at 9:42 PM, "Monarchs Online Casino" wrote that your withdrawal request was processed and will show on your MC card ending in 8520. Should there be no issues with the card, it usually takes 3 to 5 business days for payment to be received.
12 years ago
I am still waiting for my money of course the money was deposited to my mastercard endiing 8520 on the 22/05 apparently
Monarchs Online Casino
12 years ago
• Representative
We checked with Accounts team and Ticket #2546528 RE : Withdrawal Request
On Thu, May 22, 2014 at 9:51 PM, was sent. "Monarchs Online Casino" wrote for your payment processed to your MC ending in 8520.
On Thu, May 22, 2014 at 9:51 PM, was sent. "Monarchs Online Casino" wrote for your payment processed to your MC ending in 8520.
Monarchs Online Casino Complaint Stats
Resolved
36 / 47
Avg. Amount
$625
Avg. Complaint Duration
17 days
Avg. Response Time
2 days
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