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I had waited nearly 4 weeks in an effort to get my verification docs approved and sent to the correct person. Now I have waited since the 09/05 for a pending withdrawal which means it hasn't even been approved yet. I even waited for a phone verification which was completed before I requested withdrawal. I want to play again but I will not until I receive my payment.

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Player confirmed receipt of payment. This can now be moved to resolved. Thanks!

Ticket #2546528 RE : Withdrawal Request
On Wed, May 28, 2014 at 3:55 AM, "Haylee Hunter" wrote:
I have received thankyou
User name
As per checking with Accounts Team, Ticket #2546528 RE : Withdrawal Request
On Fri, May 23, 2014 at 9:42 PM, "Monarchs Online Casino" wrote that your withdrawal request was processed and will show on your MC card ending in 8520. Should there be no issues with the card, it usually takes 3 to 5 business days for payment to be received.
User name loyalty-level-2
I am still waiting for my money of course the money was deposited to my mastercard endiing 8520 on the 22/05 apparently
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We checked with Accounts team and Ticket #2546528 RE : Withdrawal Request
On Thu, May 22, 2014 at 9:51 PM, was sent. "Monarchs Online Casino" wrote for your payment processed to your MC ending in 8520.

Monarchs Online Casino Complaint Stats

Resolved 36 / 47
Avg. Amount $625
Avg. Complaint Duration 17 days
Avg. Response Time 2 days

Monarchs Online Casino Complaints

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Delayed payment 636,00 Euro, no answers to my emails
The Monarchs Online Casino no anser my e-mail to pay 636,00 Euro since On Mon, Sep 28, 2015 at 12:05 PM, and anyone answer my questions.Below are the talks. My last e-mail It was sent on Sex, 9 Out 2015 (09:48:36 WEST) and, as usual, no response. The casino site seems to have ended for not paying whom must as it gives permanent error when trying to open the same. "Good day It's been one month since I requested payment. When that will make in my Neteller account? Best regards PLEASE ANSER João *********** --------------------------------------------------------------------------------------------------------------------------------------------------- Quoting Monarchs Online Casino : > Dear Joao, > > Good day! > Thank you for contacting us. > > Apologies as no update yet from our payment providers. We'll email you the soonest. > > --- > Best regards, > Finance Team > > > On Mon, Sep 28, 2015 at 12:05 PM, "Joao ***********" <***********@sapo.pt> wrote: > > Good day > > For when my payment? > > Best Regards > > João > > ----------------------------------------------------------------------------------------------------------------------------------------------------------- > > > Quoting Monarchs Online Casino : >> Dear Joao, >> >> Good day! >> Thank you for contacting us. >> >> Apologies as no feedback yet regarding your payout requests. Your withdrawal request is still being reviewed by our processors. A separate email will be sent to you on status of it. Rest assured we'll email you for any developments. >> --- >> Best regards, >> Finance Team >> >> >> On Wed, Sep 16, 2015 at 9:07 PM, "Joao Silva" <***********@sapo.pt> wrote: >> >> Good evening >> >> For when the payment? >> >> Best regardas and please anser. >> >> João *********** >> ------------------------------------------------------------------------------------------------------------------------------------------- >> >> >> Quoting Monarchs Online Casino : >>> Dear Joao, >>> >>> Good day! >>> Thank you for contacting us. >>> >>> Your withdrawal request has been forwarded to our processors and currently being reviewed. A separate email will be sent to you on status of it. >>> >>> --- >>> Best regards, >>> Finance Team >>> >>> >>> On Wed, Sep 9, 2015 at 11:10 AM, "Joao ***********" <***********@sapo.pt> wrote: >>> >>> >>> Good day >>> >>> Please make the payment requested to: >>> >>> Please pay by Neteller >>> >>> My casino account: MOC2925078 >>> >>> ID requested 352311 amount 600.00 euros >>> >>> Total requested: 636.00 >>> >>> My Neteller number is: *********** >>> >>> Best regards >>> >>> João *********** >>> >>> Thank you >>> >>> --------------------------------------------------------------------------------------------------- >>> >>> >>> >>> Hi >>> >>> Please pay by Neteller >>> >>> My casino account: MOC2925078 >>> >>> ID requested 352311 amount 600.00 euros >>> >>> Total requested: 636.00 >>> >>> My Neteller number is: *********** >>> >>> Best regards >>> >>> João ***********"
Status unsolved Unresolved
€636