Ag Awards

Planet 7 Casino - Been waiting since June 18th for a withdrawal

Complaint Info
Disputed casino Planet 7 Casino
Reason Delayed payment
Amount $ 2400
mimisd871 United States Message
Posted on October 6, 2016

I have been spent alot of money playing on Planet 7 Casino, so I am very disappointed that it my withdrawal is still not paid. I requested my withdrawal in June. I have done all that has been requested and still no withdrawal. What makes matters worse is that when I ask about the withdrawal I get an answer of "next week". That week comes around and still no withdrawal. I would like my withdrawal asap and I would like an explanation as to why there are people who have been bumped ahead of my withdrawal.

Posted on October 8, 2016

Dear @mimisd871,

Please let us know if there's some update on your issue.

mimisd871 United States Message
Posted on October 9, 2016

Well I haven't heard anything at all from them. The only change is that I no longer get free spins. I knew this was going to happen. I haven't made a deposit in almost 3 weeks now. I am losing faith that I will ever get paid. Anyone have any suggestions??

Posted on October 13, 2016

Hi Michelle--

I'm so very sorry for the delays you've experienced with this, as well as my slow reply.

I've looked at your account and I do see that your wire has already gone off to be processed and I would expect you'll see the funds reflected in your account no later than Monday or Tuesday of next week (if not, sooner).

Again, I apologize for everything,


mimisd871 United States Message
Posted on October 15, 2016

I appreciate the update on the situation. As of today, my account has no transfer or "transfer in process". I will check again after the weekend.


mimisd871 United States Message
Posted on October 18, 2016

Well as of today still no money. I hate to say it but I've been duped. I'm going to call again today.

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