Ag Awards

Planet 7 Casino - Bank said their check was fraudulent

Complaint Info
Disputed casino Planet 7 Casino
Reason Declined payment
Amount $ 12500
Sharony1959 United States Message
Posted on October 14, 2016

I won $12500.00 and at first wanted to do a wire transfer. I have had winnings at other casinos deposited this way before. Lots of rules for wire transfers and they would not use my bank, wells Fargo. So I asked for a check. Received check yesterday for $2152.02 and took to wells Fargo and deposited with live teller into checking account. Before I even made it back home, the manager of bank called and said the check was fraudulent. They would not return it.
Emailed planet 7 yesterday. I got an email this morning with Fed Ex tracking info for the fraudulent check. Told them it was not any good. One of my banks will take their wire transfer rules of it must be a FedACH and FedWire bank, so I sent them the information. I got an email that that could not wire transfer to this bank because the bank used an intermediary. So the checks are fraudulent and none of my 3 banks meet their wire transfer rules.
I have tried chat and calling but cannot get anyone to help.

Posted on October 18, 2016

Dear @Sharony1959,

Please let us know if there's some update on your issue.

Sharony1959 United States Message
Posted on October 21, 2016

I have received email from Elena in finance. She says I need a letter from my bank explaining why they would not cash the check from Planet 7. I forwarded the email from the bank manager saying the check was fraudulent. Elena said the processors would not accept an email it had to be a letter.
Then she asked me why I did not give them the details for the wire transfer to Wells Fargo at the beginning. At the beginning I gave the details for the wire transfer to go to my Wells Fargo account and was told that it was not a FedWire or FedACH account., so they could not send to that account.
So I sent all the info for a bank wire to my Wells Fargo account and the reply I got was they could not use that account as Wells Fargo would not accept the wire transfer. I emailed the bank manager at Wells Fargo and asked if a wire transfer would work and she said yes as long as I was comfortable giving them my account information.
I am a very private person and do not want to involve the bank manager in this anymore. Like the letter explaining why the check was not good. She has said that in an email which they have. I have given Planet 7 everything they need to do the wire transfer and release my winnings.

Posted on October 22, 2016

Hi Sharon--

First, I apologize for my delay in response. I've been traveling for work and I'm struggling to keep up with these issues while I'm away.

After reading your issues, I'd be feeling every bit as anxious as you are and I do believe you're wise to keep private things private.

Unfortunately, I won't be in the office until Tuesday, but I give you my word that this issue will be on my priority list. I'm going to try to get a better understanding of what's happened here and also (most importantly), I'm going to find the best solution(s) to get you your winnings.

I give you my word, I will be back Tuesday with answers.

All the best,


Sharony1959 United States Message
Posted on October 23, 2016

Thanks so much for looking into this. Elena in finance has all my details for the bank wire transfer. Can you please release a payment to my bank? Also I cashed out 5 payments of $2500 and I noticed the last 4 were declined and changed to $1250. The max per week is $2500, right? Not sure why that was done. Again, thanks and I hope we can get this resolved.

Posted on October 27, 2016

Hi Sharon--

You're not going to be happy with me at all, right now. I'm only now (finally) back, but I won't be in the office for a few more hours. I don't want this to expire, so I figured I'd jump in to re-set this. I'll be back later today with a full update.


Sharony1959 United States Message
Posted on October 28, 2016

I still have not heard anything from Tawny. Still waiting to resolve.

Posted on November 1, 2016

The complaint has been reopened as per submitter's request and AskGamblers Complaints Team would like to give this case one more try and help both parties involved to reach a satisfactory resolution.

Sharony1959 United States Message
Posted on November 3, 2016

Hi Tawni,
I hope everything is ok. You seem to be on the ball about resolving complaints. You must be way overworked! I am hoping to hear from you. Thanks.

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