I made two withdrawal requests with planet 7 one on june 9th and again on june 11th, with both being approved by the 13th. I had requested cashiers check but was notified promptly that due to state laws the payment would need to be made via wwire transfer instead. I submitted the requested paperwork, admittedly the information I provided had two separate errors one of which was caught by the finance department, stalling the payment the second error wont come up for a month or so. It was here that the situation began heading in a downward spiral. For reasons unknown the withdrawals department did not bother contacting me to resolve the issue but rather I only found out after I called to see why the funds hadn't come. the information was corrected with a polite rep and I was assured that it would go out again withing a week and thought it was all set. I was wrong about that. Over the next two months I contacted them to check on the situation 2-3 times a week as I was never updated unless I made the contact. I have not once ecieved a single response to the dozens of emails I have sent to the various departments or individuals I was instructed to contact or had any of the many promises to have a manager call result in anything. This includes many referals to the "escalation dept" I was told would speed up the process. Each of the times I called in I spoke with someone who either showed nothing on my account after the very first june 13th payout or someone who told me a detailed account of the state each time vastly different than the last. One such conversation brought the second error to light. I called in and was told that the wire had been sent and confirmed as deposited into my account several days prior. I was shocked as Id still never heard anything from them that I didn't go drag out of them and more importantly I hadnt recieved any such deposit. It was here that I found I had given the wrong account number and was told that it would only be reissued following my bank revering the wire and their receiving the funds back. Believing that the wire had been made to another account I contacted My bank right away. It was at this point that I learned that the number the deposit was supposedly confirmed by was not even an account at all and that no wires matching the amounts were received by bank of america within a week long window by any one at all. So the whole story had been made up completely and is easily proven to be false but still to this day I have been told repetedly that the reissue will have to wait until the non exsistent wire is reversed by my bank. This obviously will never happen as it was never made to begin with but even if it had waiting a month and a half is beyond reason. No one I talk to will take any action to follow up on this situation only stating they are sorry for the delay and it should be resolved soon but to check back in a few days, Im told the funds are rightfully mine and am promised I will be paid in time. I have spent many dozens of hours dealing with this situation and still over 3 months later all I have received from the casino is the runaround and assurances that no one is willing to do anything to make happen. I am desperate at this point and It is clear I"ll never get the 432.50 approx that I am owed without doing something.
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