I have won several times at this casino. I have found they have very good stall tactics with payments.
A few weeks ago I hit the Major Jackpot on Paydirt while playing with a Casino Bonus. I cashed out the normal maximum "$3,000.00" and was called by The "Pitboss" who told me that I was only entitled to $500 because I was playing with a bonus that they had given me, but he would be nice and credit me $1,000. I asked where the rules on bonuses were posted and he stated that they are in the redeem coupon area. I am still unable to find this information, but felt my hands were tied. The withdrawal for $1,000 was approved on 1/15/2015. Wire transfers usually take 1-2 days from previous experience with this Casino. I emailed them and asked them what the hold up was a few days ago and was told it could take 5-15 days for the wire transfer. I emailed them yesterday and their response today was "the bank is asking for a copy of my passport". My response to them was, what bank? Yours or Mine. Their answer was kindly provide the information so we can complete your wire transfer. I worry about all my information being available to them. Is this a normal request?? I have previously supplied them with all information that they require, why would they need a copy of my passport?
It seems whenever I ask them a question, they always give me half and answer.