Complaint #3
Space Casino
Account closed and balance of 2.274 BTC unjustly confiscated
8 years ago
On December 10 I got registered at Space Casino. I made 2 deposits and on the second deposit I managed to get some winnings. I played through the requirements of the bonus I had and afterwards my balance was 2.274 BTC.
I made a withdrawal, but the next day I got an email from Space Casino informing me that my account had been disabled and balance confiscated.
The reason for this is that they claim I breached term 10.1 :
" If the Player is suspected of fraudulent actions including but not limited to:
participation in any type of collusion with other players;
development of strategies aimed at unfaithful winnings;
fraudulent actions against other online casinos or payment providers;
chargeback procedures with a credit card or denial of some payments;
provision of incorrect personal information during registration;
other ways of cheating..."
But I have not breached that term. I have no idea what kind of fraud they think I have committed. I just played normally on this casino: made deposits, played through my bonus according to the bonus terms, and then made a withdrawal. I can not think of anything that can be considered as fraudulent.
So I believe that Space Casino has unfairly accused me of fraud. Despite that I have sent several emails to them, they have still not told me why they think I breached term 10.1 They just keep claiming I breached it and give no further explanation.
I hope we will be able to find a solution to this misunderstanding so I can withdraw my 2.274 BTC winnings.
I made a withdrawal, but the next day I got an email from Space Casino informing me that my account had been disabled and balance confiscated.
The reason for this is that they claim I breached term 10.1 :
" If the Player is suspected of fraudulent actions including but not limited to:
participation in any type of collusion with other players;
development of strategies aimed at unfaithful winnings;
fraudulent actions against other online casinos or payment providers;
chargeback procedures with a credit card or denial of some payments;
provision of incorrect personal information during registration;
other ways of cheating..."
But I have not breached that term. I have no idea what kind of fraud they think I have committed. I just played normally on this casino: made deposits, played through my bonus according to the bonus terms, and then made a withdrawal. I can not think of anything that can be considered as fraudulent.
So I believe that Space Casino has unfairly accused me of fraud. Despite that I have sent several emails to them, they have still not told me why they think I breached term 10.1 They just keep claiming I breached it and give no further explanation.
I hope we will be able to find a solution to this misunderstanding so I can withdraw my 2.274 BTC winnings.
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