Well I don't wanted to raise the Spanish VPN pass-through topic here to not harm the casino but they have decided to make it public. So I will, with all respect of course, raise everything accordingly. I think I have acted with enough good faith.
It is not only that I have used a VPN to deposit and gamble from Spain using a Swedish IP. It is also that I'm a self-excluded gambler in my own country with a severe pathologial gambling disorder diagnosed 13 years ago.
Their security meassures have failed to detect a player gambling from another country. As a reminder are this security meassures the ones that they have used to justify the delay on my withdrawals.
Even I have communicated them that I'm a compulsive gambler days ago. My account still remains open. I don't want to test but I'm quite sure I'm able to deposit. And moreover, they are requesting me, to enter in their casino again to self-exculde myself. Surreal.
And sorry to be a little bit rough here, but it is absolutely necessary. It seems that certain people don't understand that in the world exist apartments where everything is included in the rent. Phones can be paid by your company. Debit & credit cards statements can be from other countries. So the utility bill matter, moreover when I have submitted them an invoice of a "rental apartment", with my name and the address of the apartment include in, is totally absurd.
Anyway, I think I have enough proven that my documents were accepted "it has never been confirmed that documents have been approved" Please, review screenshots 1, 2 and the most important -> 9, payment was already to be processed, and the person from QueenVegas still insists that the documents were not verified?
And not ending here then, after a very, very grave case of security and responsible gaming issue, they request AskGamblers to action against Spanish players (or something related as the phrase is still not clear to me)
To be honest I'm shocked.
My intention was to negociate with them the reimbursement of my 4.200 € as it has been enough proven that was a mistake by their systems the delay of withdrawal (that is very linked with responsible gaming and how to make someone lose his money, over the limit), and I was goingt o afford the additional loss of 2.000 € I have also deposited there, as I'm sick, and I need to pay for my acts, even I'm not self-conscient about them. But I'm under-therapy and it is something that we are requested to do. Be responsible of our acts.
What I do not accept is this tactic, retaining my money. This has not been my sickness. This has been a casino failure (I prefer to think in failures rather than scam tactics)
Regarding the VPN, it has been my act, but it has been their lack of security the one that have made me the posibility to deposit.