I would like to inform you about an issue I face with 20Bet. It was perfectly fine to deposit with my credit card. However, when it was time ti withdraw unfortunately there were not many options in connection with the methods. I created a Skrill account for them. Tried to deposit first, as deposit is required to proceed then with an withdrawal. The deposit could not go through. Skrill advised that it was an issue with 20Bet. I reached out to them and they just mentioned that I should keep trying. Nothing happened so I created an account with Sticpay.
My first requests rejected:
CHF 200 - 20.02.22
CHF 1800 - 20.02.22
The reason was that I had to provide copies of ID, PoA, CC and screenshot of my Sticpay account. Done.
On 22.02.22 i requested an withdrawal of CHF 4000. It was rejected. They now asked for a selfie holding a paper with a certain number, the date and the name of the casino.
23.02.22 -Request of 4k withdrawal rejected with no reason this time. I contacted them through live chat and the agent told me that I cant ask for more than EUR 2300 and I cannot bet. I asked why and where I can see this information, since in the site the min amount for withdrawal through Sticpay was 4k. He never replied to that. He just asked me to make a new request and that he will ask the "financial department".
23.02.22 - The new request was rejected again for no reason. I asked at the live chat what is the issue. Another agent this time told me to check if I put the correct details of my Sticpay account. I assured him I do since I tried already many times. Then he asked me to send again a copy of the passport. I told him I have done it and it has been approved. He insisted that the "financial department" asked for a new copy. I sent another one and was approved but the withdrawal is still pending.
I am trying to withdraw since 16.02.22 and still 20bet tries to delay the process and make me play those funds until I lose them. The customer support is poor and every time different agents find different excuses.
Really bad experience with them.