I am high roller and Royal VIP at the CasinoCruise since beginning of the year. At May 17th 2016 i lost 12.500 Euro which i deposited. After that i asked (as usual) for my deposit bonus. Usually i get 10-20% of the deposits in form of a bonus. I got 500 Euro, which i lost during seconds, then again Mr Michael Schreiber from VIP Dept offered 2x500€ in a roll. With this 1.000 Euro i was lucky and able to win in sum 120.300 Euro during the whole night until morning. I wagered the bonus amount 40 times (40.000 Euro) and made it into cash money (see screenshot). Next day they congratulated to my win. Suddenly the financial dept said, i broke the 5€ per Spin rule for bonus money. But as i am a highroller and my bonus amounts are very high i had a discussion months ago with my VIP host regarding the impossibility to play with just 5€ and wager amounts of 120.000 € and more, so she said, i am not limited. Also in the Chat support one week earlier i was told that for VIPs there are always special rules and circumstances.
So i talked To Mr. Schreiber again. He offered me to give me 14.000 € instead of the winning. A very interesting offer. When the casino is sure that i broke the terms and conditions, why they a) first congratulate to the winning and b) offer 14.000 € ? Is this a negotiation to reduce the amount of the payout or what ????
As they dont send mails with a PDF attached with stamp and signature on it i am aware, that nothing what they say may be legally binding, but in fact THIS IS FRAUD. At last they refused every payment and closed my account due to gambling addiction.
CasinoCruise uses Everymatrix CasinoMachine. But nobody knows who is CasinoCruise ? Which company is behind that ? What adress ? I highly warn everybody to be careful. As long as you deposit, everything is fine, but if you want to payout your winnings, especially when they are big, they start to get fradulent. VIP hosts are "on vacation" "not there anymore" "to who did you talk ? Who agreed ? Oh she is not working here anymore" I reserve the right to inform all authorities including Maltese Police and MGA.