10Bet Casino - Not honoring its own cashback offer

pokerdaddy Australia
posted on January 22, 2016.

There was a cashback promotion a month ago, I lost $200 during that time, Yet I didn't get a payment of 25% the next day as promised.

If that wasn't bad enough I have been forced to send more than 10 forms of contact to try and chase up a silly $50, at this point its just for the principle.
The first contact I had with support, they were clueless to the promotion even though it's on their main page (still)
The last few weeks I've had no contact at all.


posted on January 25, 2016.

Dear pokerdaddy,

First of all, please let me apologize for the inconvenience you experienced on our site.

We're constantly striving to offer our players the best possible customer service, however, sometimes mistakes do happen. By now, we have credited your account with the cashback you were entitled to from the respective promotion. It is already waiting in your account and as advertised, it has no wagering requirements attached to it.

Once again we apologize for the delay in resolving the matter and wish you the best of luck at our tables.

Best Regards,


pokerdaddy Australia
posted on January 28, 2016.

I was credited $47, $3 less than the $50 owing, But after a email and a short wait the full cashback was credited.
I requested a withdrawal, now just waiting for the approval.

pokerdaddy Australia
posted on January 28, 2016.

I have been paid out in full.

Thank you ASKgamblers, with out you, Who knows how long it would have taken to get paid, If I ever did.

I wish 10bet would have better support, Hopefully if people keep complaining here, They might get their act together.

posted on January 29, 2016.

Based on submitter's last message, it is now obvious that an agreement has been reached between player and casino. AskGamblers Complaints Team would like to thank both parties for their cooperation over the course of the complaint process.

This case is now marked as Resolved and officially closed.