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Trada Casino is closed, please try these instead:

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Trada Casino

Player Rating 297 reviews
7.4/10
297 reviews
Complaint Response 19 complaints
2 days avg. 19 complaints
What we like
  • Live chat
  • Proven fair by TST and iTech Labs
  • Wide range of games
What we don’t like
  • Support not available 24/7
Affiliate disclosure

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Trada Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://tradacasino.com
Established
2011
Licences
UK Gambling Commission, Malta Gaming Authority
Affiliate Program
Languages
English, German, Norwegian, Finnish, Spanish, French
Casino Type
Instant Play, Mobile

Trada Casino is a modern online casino. Players at Trada Casino can experience a wide variety of slots, table games, and other casino specialties from Microgaming, NetEntEvolution Gaming, Play'n GO, Playson and other popular suppliers. The site features a mobile casino for iOS and Android players. Trada Casino is available in English and is licensed by the UK Gambling Commission and Malta Gaming Authority.

Restricted Countries and Territories

Due to legal restrictions, players residing in some countries will not be able to open an account at Trada Casino. These countries include Australia, Serbia, Sweden, Italy, Spain, and the United States. For the full list, please refer to the 'More casino details' tab.

Mobile Gaming

Players at Trada Casino can enjoy playing their favourite games on any mobile device, on the go. What’s more, users can find numerous popular games such as The Twisted Circus slot, Wolfheart slot, Thunderstruck Slot, and many more favourites.

Security and Fairness

All of Trada Casino’s web pages are encrypted with the industry standard of 128-bit SSL from COMODO, a leading security firm. This technology is the same protocol used by all reputable merchants and banking institutions to keep anyone from reading private information. As such, players can rest assured that their information is safe.

As part of its Isle of Man licensing requirements, Trada Casino has its games routinely audited by independent agencies TST and iTech Labs. These audits continue to show that all of the games at Trada Casino are genuinely random.

play video Vido Title
StallCation

Complaints

Read the complaints other players have left for Trada Casino. Learn more about complaints.

Show all complaints
Trada Casino - Ignored gambling regulations and allowed me to deposit and gamble before verification
I opened my Tradacasino account at the end of March of this year, but did not first deposit until late May. On the 27th of May 2019, I first deposited into my TradaCasino account and was able to gamble. 2 Days later, on the 29th of May 2019, I was asked for ID to verify my account. Under the new regulations that came in on May 7th of this year, that is now against the terms of their license. I should not have been allowed to deposit without verification.

I contacted Tradacasino about this via email, and was told that because I opened my account before May 7th, I fall under old regulations and this not eligible for a refund of funds. I believe this to be false. Under the new regulations, all unverified customers need to be verified before being able to deposit. I was able to deposit after May 7th without verification. I believe this to be a clear violation of their license. I have contacted the UKGC about this, and they tell me that I am correct in thinking this and that all customers must be verified regardless of when the account was originally made.

Due to this, I believe I am eligible for a refund on the funds deposited as they should not have been allowed to be deposited without verification anyway.

I have attached screenshots of when I first deposit and when I was asked for ID. I have also attached screenshots of Tradacasino telling me I fall under old regulations. Finally, I have attached a PDF of the email I got from the UKGC explaining the new regulations in detail.

Somebody is incorrect here. Either Tradacasino is underprepared and not fully aware of the new regulations, or the UKGC is wrong in their explanation of the new regulations.

I have resorted to this complaint as I am now being ignored by TradaCasino customer service.
staus Unresolved
£20
Trada Casino - Lost all my trust due to payment issues
Well where do I start... 7 days ago I would have given this casino 5 stars, not only for there game selection but for there customer service (up until recently). everything was going fine until around a week ago I made a withdrawal for £255. It takes around 2-4 hours for them to process withdrawal usually, and then once its processed it goes into my account instantly if I use the TRUSTLY payment method. well this time it never, I received my email telling me it was processed so I go to check my bank and its not there? strange... anyway I go to speak to there live chat agent who tells me ''its definitely processed on our side'' so that leads me to believe it was trustly at fault. anyway I contact trustly via email and also Trada's Banking email address to see if what the next step is.. I get a response from Trada telling me they have cancelled my withdrawal and I need to request it again. anyWAY I do this and it goes through as it should this time round. now 2 days ago I won another £450 and im literally going through the same process literally 1 day after the first situation was resolved. I've now been told this has been an ongoing issue over the holiday period and that I need to wait for them to speak to trustly to sort the issue. so instead of advising there customers that there may be an issue with withdrawals they just don't even bother to acknowledge it and even when it does mess up they don't tell you for 40 HOURS!!! I've lost all trust with this casino i've heard of the saying ''quick to take money but opposite when paying out'' and they have taken it to a different level. they obviously dont value there customers if they did they would have enough respect and loyalty to advise on any 'issue' thats occuring, which in turn would give people the choice before they make a deposit or even withdrawal.
staus Resolved
£450

Complaint Statistics

Resolved 14
Avg. Amount $ 8,798
Avg. Complaint Duration 7 days
Avg. Response Time 2 days

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Player rating
7.5/10 297 reviews

Top reviews from our players

Very good casino. Quick, easy sign up. Quick and friendly player support. And their withdrawals are rapid! Once you verify you're ID you literally have it processed within 30 minutes usually (perhaps a tiny bit more at weekends) - fastest I've ever known, was in my UK bank the next day somehow. Would recommend highly.

Do need more games on their site and more providers! But it will come in time I'm sure.

Hi CHRISTOPHERBURKE344, Thanks for the feedback - great to hear you've been enjoying our fast withdrawals! We have one big new gaming provider coming very soon with a few more in the pipeline so stay tuned! All the best, Ed

user avatar

Excellent customer service. Easy to understand and completely transparent bonuses. Nice selection of games. No fuss verification, was verified and cash in my bank in 6 hours.

No jackpot slots but still very enjoyable. No other bad points.

Hi JOLOMU, Great to hear you enjoyed our bonuses and had a nice cashout! Hope we'll be seeing you around the casino in the future! Ed

user avatar

Trada casino has been around for a while. One of the first 20 casinos I joined when I started with the online gambling industry. I remember they offered some no deposit free spins at the time. As usual, no winnings from those free spins.

At the time, they only had Netent, Parplay and Microgaming. To date, Trada has many other providers but this does not impress me much because some of these providers like your NextGen, which is one of my favourite providers, run of the Microgaming platform, which restricts me from playing NextGen slots.

After months, I received an email with an exclusive offer and for 150% and 50 free spins on twin spin. I believe Jack was the person who contacted me. I immediately decided to try my luck and made that deposit of $20. I started with $50 balance at the time. I only played my free spins after my deposit bonus was done this is like my second chance.

With only Parplay, which slots does not pay well, Netent was cold to me as well. I busted all my funds within an hour. I was not familiar with highly volatile slots then and I think I played most of them, like create from the black lagoon and wild turkey, which ate my balance, as ice cream would melt.

Jack was very nice and offered me a freebie afterwards but that free spins freebie did not help either. Overall, I had a great time at Trada. They offered me many no deposit freebies afterwards and their support is very quick to respond. Verification took like 6 hours, which was quick for me, and I believe withdrawals take around 8 hours max although I did not make it withdrawal stage. I would most probably make another deposit one of these days soon and maybe break the bank with them.

Some providers run on the Microgaming platform and I hate that I cannot play NextGen slots.

Hi FIEKIE247, Thanks for taking the time out to provide such a detailed review, it's really appreciated. We will be adding some new providers very soon that you will be able to play from your location so keep an eye out! Good luck! Ed

user avatar

Quite enjoyed a first session here. Some good games, I was told by live chat that they flush withdrawals, which is a good service. Waiting for first withdrawal to be processed.

Having a few issues with kyc. So far sent deposit card, driving licence, card statement, but card statement not accepted. Will try again tomorrow with a current account statement and fingers crossed we can get this withdrawal processed.

Hi HK194249, I have followed this up with our banking team and they explained after a brief misunderstanding all has now been processed. You will be able to receive future withdrawals without any unnecessary delays! Hope to see you back soon! Ed

user avatar

Quick sign up, quick verification through email and documents. Played some good slots and live casino, done quite well. Withdrawal was in process within hours. Customer is the top of the tree. Plenty of slots to choose from and some classics on there. I will say that I have used plenty of internet casinos in my time, and will be using this one more frequently than others, if I use them again.

Although the selection is plenty, the slots seem old and boring, some are good, and it goes with customer preference I suppose. Some slots and live casino seems to lag a fair amount, but when you're winning it doesn't really matter.. (but it does). Could do with some newer slots and the lagging problems. Sort these out, it'll be 10/10.
GS

Hi NOTJOKING, Thanks for the honest and constructive review. If you have not done so already, could you please email [email protected] with the details of the lag you experiences (Games, mobile/desktop etc). We're eager to get these issues resolved for you and make your experience at TradaCasino one that is worthy of 10/10! By the way, we have a new game provider coming soon - keep an eye out! All the best, Ed

user avatar

Signed up after reading reviews here, made a couple of small deposits and won pretty good. Verified in 20minutes and withdrawal processed in 40minutes! I don't like this casino!!!! I love it!!!!!! I'm so used to a prolonged and delayed verification and withdrawal process elsewhere. TradaCasino is a breath of fresh air! This is best the best online casino I have played at! Goodbye Dunder lol

The negative feedback from reviewers who obviously didnt read t&c of 1st deposit bonus! It's fairer than fair! And written down in black and white!!!

Hey HADES3! Congratulations on the win! We're very happy you were able to avail of our super fast withdrawal and verification times and hopefully, we'll see you playing at TradaCasino more in the future! All the best, Ed

user avatar

Very, very good casino. I've been playing online casinos for 5 years and with confidence I can say, Trada is one of the best. A high rank on the askgamblers.com is entirely consistent with the casino. Instant, helpful support, fast withdrawal of funds. My huge win waited only 2 days, because Trada's skrill Wallet had not enough currency of my country and should refill ( it was weekends).

Only one withdrawal for free per week, another 5% fee of amount the withdrawal.

Hi JULIA1980, Congrats on the big win and thanks for the awesome feedback. We're really proud of our consistently quick withdrawals and customer service; it's great when customers take the time out to acknowledge it. I'll pass the feedback onto the team here! When there are delays for reasons beyond our control we are also always happy to honestly admit what the issue is as was in your case and make sure we take every step to resolve things asap. Good luck! Ed

user avatar

The site is friendly, games are great and the verification and payout is really quick. Best casino I have played at. Would definitely recommend

Hi WELL1999, Thanks for the kind words! Great to hear you've been enjoying our super fast payouts and congratulations on the win! Ed

user avatar

I usually sign up to casino when they offer some no deposit bonus before I risk my own funds, that was the reason to join the Trada casino. They give 20 free spins on Hooks revenge video slot. I didn’t checked any bonus terms and conditions before I started to play.

I registered my account and started to play with my free rounds. This game is not the best but in the free spins I triggered some bonus rounds and get about 15 euro. I checked how much wager I have before I can withdraw, I saw the wagerin is 35 times. I thought is not much wager so I started to play with Twin spin.

I placed 50 cent bets and catch a good session. The slot was generous to me and left it with 80 euro. I didn’t checked my wagering and went to play with Go bananas. I started with 1 euro bets and hit some nice wild combination. I thought I wagered at least half of my bonus so I kept playing with different slots. At the end I had about 200 euro and I wanted to check my wagering. I didn’t found how can I check my bonus so I went to the live support and asked about my status. She was really friendly and after a short conversation told me my wagering requirements start when I made a deposit minimum 10 euro. I was shocked because where form I signed up I didn’t saw this kind of information. I asked about this wagering progress, if deposit 10 euro I have to wager my whole bonus in 35 times, the deposit don’t need to be wagered. I played down my bonus in high stakes and left the casino.

I don’t like this kind of promotion when the wager starts after the deposit. I think is a deposit bonus not a no deposit.

Hi FINANC, Sorry to hear that you were not happy with our no deposit bonus. It is clearly stated in the terms on site that you need to make a deposit in order to begin wagering. You can then withdraw a very generous $100USD should you complete the wagering requirement. To clarify, the wagering is only on the amount that you won from your free spins. This does not include any subsequent winnings, unlike many other places. If you can please send an email to [email protected] with the details of where you saw the bonus advertised we will make sure that they update the terms to reflect this. Many thanks, Ed

user avatar

Decent choice of games, lack of customer support during certain hours does not help.

Customer support did not seem to care at all about keeping me as a new customer after I experienced difficulties with the welcome bonus. Were only too willing to just close my account then harass me with emails asking me to rate their customer chat!!

Hi DEVILDART, I'm very sorry to hear about your experience. If you'd like me to look into this a bit further for you I am sure I can resolve things for you positively. Please send an email to [email protected] marked for the attention of Ed. Apologies if you felt the email asking you to rate the chat was a bit too much. I assure you these are only sent so that we can monitor the quality of our support and improve where needed. Looking forward to hearing from you. Ed

user avatar

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