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RoySpins Casino

Our Rating CasinoRank
8.1/10
CasinoRank
Player Rating 49 reviews
9/10
49 reviews
Complaint Response 7 complaints
2 days avg. 7 complaints
What we like
  • High withdrawal limits
  • Home to industry-leading providers
  • 24/7 live chat
What we don’t like
  • Payment fees
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


RoySpins Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://www.royspins.com
Established
2023
Licences
Curacao Gaming Control Board
Company
Affiliate Program
Languages
English, French, Russian, German, Bulgarian, Danish, Spanish, Finnish, Greek, Norwegian, Polish, Portuguese, Hindi
Casino Type
Crypto Casino, Instant Play, Live Casino, Mobile

General Information about RoySpins Casino

RoySpins Casino is an online casino home to a collection of well-known gaming vendors. For your online security, the casino is fully licensed and regulated by the Government of Curacao and uses encryption technology to protect your online data.

The site is available instantly through any web browser, or if you prefer mobile casinos, switch to the latest smartphones and tablets. If English is not your first language, scroll down to the foot of the casino, and you can select your preferred one.

Real player reviews may be available on this page, but if none have been written yet, don’t worry. Our online casino reviews get the facts before you play so you can start on the right foot every time.

StallCation

Complaints

Read the complaints other players have left for RoySpins Casino. Learn more about complaints.

Show all complaints
Delayed withdrawal and poor customer service

Complaint:

I am submitting this complaint due to an unresolved issue with RoySpins Casino regarding three pending withdrawal requests made on:

• €100 on Friday, June 6, 2025

• €80 on Saturday, June 7, 2025

• €280 on Sunday, June 8, 2025

Despite the casino’s stated 3–5 business day withdrawal timeframe, none of the funds have arrived, and I have received inconsistent, generic responses when seeking updates.

Timeline of Events:

• June 6–8: I submitted 3 withdrawal requests.

• By June 13: No funds received. I contacted support.

• Support asked for a bank statement before initiating any investigation — but refused to confirm who would view or process the document, raising GDPR concerns.

• After questioning this, my VPN access was blocked, requiring me to switch to mobile data to reach support.

• I eventually provided a redacted PDF bank statement as requested.

• The casino then issued three reference numbers (RN…), stating I must now contact my bank myself, despite this being a breakdown on their end with their payment provider.

• AIB (my bank) confirmed there is no trace of these transactions and that the casino must investigate from their side.

• Since then, communication has been minimal. I’ve received vague statements like:

“The transaction is stuck on the provider’s banking system; the matter is under investigation. No timeframe can be provided.”

• I have repeatedly asked for escalation, an alternative withdrawal method, or a refund to my gaming balance, and have been denied all of these.

Concerns:

• No alternative withdrawal method is being offered despite the provider issue being on their end.

• The casino refuses to take ownership of resolving this in a timely manner.

• There is no clear escalation process, and emails go unanswered for days.

• I am now without access to my legitimate winnings, and have no timeline or resolution.

Requested Resolution:

• Immediate return of the €460 to my gaming balance OR successful payout via an alternative method.

• An apology for the inconvenience and lack of clear communication.

• Clarification of internal processes and escalation options for future users facing issues like this.

staus Resolved
€460
Royspins Casino - Complaint against Royspins for ignoring SelfExclusion request via email

Dear AskGamblers Support Team,

I hope this message finds you well. I am writing to formally file a complaint against RoySpins, a gambling platform, due to their refusal to acknowledge my self-exclusion request and their subsequent refusal to investigate the matter.

On September 12, 2023, I made a responsible decision to request a permanent self-exclusion from RoySpins, an action I took to safeguard myself from potential gambling-related issues. To ensure the validity of my request, I sent an email to RoySpins' customer support team, providing a screenshot as proof of the sent email. This screenshot clearly shows the timestamp, recipient email address, and the message itself, all indicating that I had indeed requested a self-exclusion.

To my shock and dismay, RoySpins has not only ignored my self-exclusion request but has also claimed that they do not have any record of receiving the email in question. This response is both perplexing and disheartening, as the evidence I provided should be more than sufficient to confirm the legitimacy of my request.

Despite my persistent efforts to explain the situation and provide the necessary evidence, RoySpins has refused to accept my refund request or conduct a thorough investigation into the matter. This lack of transparency and accountability is deeply concerning and raises questions about the platform's commitment to responsible gambling practices.

I believe that as a reputable online gambling platform, RoySpins has a moral and legal obligation to prioritize the safety and well-being of its customers. My self-exclusion request should have been promptly acknowledged and acted upon, in line with industry standards and regulations.

I kindly request AskGamblers' assistance in mediating this dispute and ensuring that RoySpins honors my self-exclusion request, conducts a thorough investigation into the matter, and takes appropriate measures to rectify this situation. My primary concern is not only my own well-being but also the well-being of other potential players who may encounter similar issues in the future.

I followed my doctor's guidance and on the 12th of September, I approached all the casinos where I have accounts, with the intention of blocking my accounts and starting to recover.

staus Rejected
€200

Complaint Statistics

Resolved 6
Avg. Amount $ 4,330
Avg. Complaint Duration 6 days
Avg. Response Time 2 days

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Top reviews from our players

I like this casino, winnings are paid out smoothly, there are many games, good communication with support, they always help and explain if you don't understand something. It's nice that there are still casinos like this.

Good afternoon Gabrieleee! We really appreciate your review! It’s great to hear you’re enjoying the variety of games and that our team has been able to assist you when needed. Knowing that players have a smooth and enjoyable experience here truly means a lot to us. Best regards, RoySpins Team

user avatar

It is the best casino I have never seen. Verification 3 minutes. Withdrawal 5 minutes with instant bank transfer. Live chat also helpful. I think it is my favorite casino

What I dislike in the casino that you have to wager 3x the deposit amounts. And they have no deposit limits. You can only self-exclude for a maximum of 10 days. But it will remain a very good casino

Hello Mil2806! Thank you for taking the time to share such a detailed review! We appreciate your honest thoughts and are glad to hear you’ve had a positive overall experience with us. Your feedback is very valuable and helps us continue improving the experience for everyone. Thank you again for sharing your perspective! Best regards, RoySpins Team

user avatar

Great Games and Great Customer Service… RoySpins has a great game selection and top-notch customer service. I always feel welcomed, and I always have a great time while I play there. Easily one of my favorite online casinos to play at.

Good afternoon GAWRON01! Thank you for such a kind message! It’s wonderful to know that you feel welcomed and enjoy your time with us — that’s exactly the experience we aim to create for every player. We truly appreciate you choosing us and are grateful to be one of your favorites. Thank you for your support! Best regards, RoySpins Team

user avatar

Great casino, great gameplay, large selection of games, pleasant live chat... easy registration process, fast payouts, many payment methods. I recommend it.

Hello Wasylek1109! Thank you for your wonderful feedback! We’re really happy to hear that you enjoyed so many different aspects of Roy Spins casino. Your recommendation means a great deal to us, and we truly appreciate you being part of our community! Best regards, RoySpins Team

user avatar

I've really enjoyed my time on Roy Spins Casino. The website is smooth, the games load quickly, and there’s a big selection of slots and live games. The welcome bonus gave me a good start, and the overall experience has been fun. Withdrawals took a little time but were processed without issues. I’d definitely recommend it to anyone looking for a reliable and entertaining online casino.

Roy Spins Casino has been a smooth and enjoyable experience for me so far. The website runs well, the game variety is impressive, and everything works as expected.

Greetings Sohil754 ! Thank you for your review! We’re glad to hear that your time at Roy Spins Casino has been enjoyable. It’s great that you appreciated the site’s convenience, fast game loading, and the variety of slots and live games. We’re also happy that the welcome bonus gave you a good start! All withdrawals are processed without issues, but if you want to receive your winnings as quickly as possible, we recommend using e-wallets or crypto wallets. Thank you for your recommendation — we hope every session brings you joy and rewarding wins! Best regards, RoySpins Team

user avatar

I really like free spins welcome bonus. Sleek and Modern Interface – The site is typically user-friendly, with a clean design that works well on both desktop and mobile

Hello zafozafov ! Thank you for your review. We are pleased to note that you enjoyed the welcome bonus with free spins, as well as the modern and user-friendly interface of the platform. We strive to ensure a comfortable experience both on desktop and mobile devices. Your feedback helps us maintain a high level of service and make the gaming experience as convenient as possible for all users. Best regards, RoySpins Team

user avatar

A large selection of games and tournaments and like the most, great prizes. Very helpful, it is in Polish and it really deserves a high ASK rating!

There's always something you can improve, e.g. the selection of games, sort them more, and the background can be too irritating. Blue, large font, sli

Greetings Lucas1981 ! Thank you for your review! We’re glad to hear that you enjoy the wide selection of games and tournaments, as well as the generous prizes. It’s great that you appreciate the convenience of the site in Polish — your support really means a lot! We also value your suggestions for improvement: sorting games and the site’s design are important areas we continually work on. Thank you for sharing your feedback and helping us make the platform even better! Best regards, RoySpins Team

user avatar

This casino includes many different slots and games. Website is working flawlessy and also games without lag. Many deposit methods and bonuses in Roy spins.

Hello Kassu123! Thank you for your review! We’re glad to hear that you enjoy the wide selection of slots and games, as well as the smooth performance of the website without any lag. We strive to make the gaming experience as seamless and convenient as possible. It’s great that you noticed the variety of deposit methods and bonuses at Roy Spins — may they bring you even more enjoyment and luck in your games! Best regards, RoySpins Team

user avatar

Without a doubt one of the best online casinos. The biggest advantage is the speed of deposits and withdrawals. In addition, the site itself is easy to use. I recommend it to everyone, it’s a professional casino. 10/10

Greetings Rysiu77 ! Thank you for such a high evaluation! It’s wonderful to know that you appreciate both the speed of transactions and the convenience of using the site. We always strive to combine efficiency with a user-friendly experience, so it’s rewarding to see this recognized. Your 10/10 motivates us to keep raising the bar — may your future games bring you plenty of luck and excitement! Best regards, RoySpins Team

user avatar

Super casino with mega fast deposits and withdrawals, all available methods as well as games with express withdrawals, I recommend premium casino.

Hello JG1990 ! Thank you for your feedback! We’re glad to hear you enjoyed the fast deposits and withdrawals, as well as the wide variety of payment methods and games. It’s important to us that everything works as smoothly and efficiently as possible for our players. May every spin bring you joy and generous wins! Best regards, RoySpins Team

user avatar

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