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Trada Casino - Trada Casino delaying payment

RESOLVED
Complaint Info
Disputed casino Trada Casino
Reason Delayed payment
Amount £ 95000
Rb1958 United Kingdom
Posted on November 4, 2020

I joined Trada on 20th October and I deposited £2400 and I have won a significant amount of money (£95,000). My gameplay was funded through my winnings from 32 red casino which is clearly highlighted in my bank statement and was significantly more then £2400. They asked for payment cards which I provided three times via email and uploaded this on to my account.

I contact support on a daily basis via live chat and am given no information. I have asked to speak to a manager and have had no response.

I have emailed them with a formal complaint and still no reply. They keep asking me to upload things that I have sent them four times.

I am attaching screenshots of the emails I have been sending since 21/10/20. Withdrawal record and chats. Also an email from 32 red to show my winnings but this is also on my bank statement showing the funds being paid in.

I don’t know what else to do now I’m stressed out and am getting nowhere. I message them daily I have also shown that whenever I phone them I am just kept on hold for ages with no answer.

I have attached everything I can

AskGamblers
Posted on March 18, 2021

Dear all,

This complaint has been reopened as per Trada Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Posted on March 18, 2021

Hello,

I would like to confirm that this case was resolved. There was a delay with processing the player documents, which was not the fault of the player. We did resolve the delay and the player winnings were paid shortly after this complaint was resolved.

Thank you for your patience and understanding,

Rachel.

AskGamblers
Posted on March 18, 2021

Dear @Rb1958,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

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