Trada Casino

The casino is really honest and always pays winnings. I was also pleased with their welcome bonus, the wagering of which did not take much time and brought a good win. Now I'm thinking of taking part in other promotions.

Live help great, when available, which is only at certain times, which can be annoying if you need help out of hours, but when they are there found them very helpful. When you do win (not very often) the withdrawal process is super fast, have had payments go in
within hours of starting the withdrawal process. I've found that you often get a few site freebies ( although it's mainly around 5/10 free spins, which doesn't actually give you much but a freebie is a freebie 👍. Games are great there's a good selection, although you get booted a lot that could be because I'm playing on my mobile, so not sure if that's me or them

Apart from live help not being 24hrs like most other casinos there could be more games added, you get booted from games quite a lot, like I said before it could be because I'm playing on my mobile (although it doesn't happen as often on my other casino sites.

Document ID was quick (although they don't tell you when it's been completed). There is a large range of games but you can't play all of them. Not much else I can say.

Where to start?

Very difficult to withdraw but very easy to deposit. Visa, Skrill, don't work on their systems and there's always an error but they're happy to keep accepting deposits. Automatically adding a bonus to deposits which you have to request is removed. Livechat is slow and unhelpful. Games show which are unplayable in your country.
You get charged $2 per withdrawal but if bounces because of their system (mine did 7-8 times) you get charged again...

There is nothing to like here on this casino. trada was one of the best casino back in the days but they sold it. now i need to think what is good but can't find, maybe the alot of slots are good thing on this casino.

The withdrawal times are 3 days minimum. 3 days was the standard back in 2005. chat support is a joke, someone who only trained for 20 minutes. cant answer some casino-related questions about RTP etc. It takes 1 hour to respond on the chat. All these tactics to hope u will reverse withdrawal. The last winner list on the main page is very misleading, Closing my account here now, 0/10

The Logo not much really. A ok range of slot games but a big variety are still missing. Such as the Donuts slot and many many more. The design feels fresh.

1. Games continuously crash and so does the site, it happens non-stop on all games.

2. The revolution live casino games such as Monopoly or Lightening Roulette are missing and these are hugely popular.

3. When I clicked withdraw and was advised days before my account was verified, I did not expect it to go into ‘pending’ status. All this does is add worry and stress on the player, I was expecting it to be paid instant like many other casinos in 2020. Ladbrokes, Virgin Casino and 100’s of other sites the money hits your account within minutes. Sadly, due to slow withdrawal times I won’t be playing in future.

At first I won a good amount. I was thrilled until of course I tried to withdraw my winnings. That was like pulling teeth. They are never satisfied with the documents you send them, then tell you they never received them, there customer service is absolute worst.

I played a slot game and was winning but every time I got scatters, which are supposed to get free spins on, it wouldn't let me. I brought it to their attention several times and there was always a run around. First they wanted screenshots. So I played again then took shots and sent em to them. That wasn't good enough. Then they wanted me to go into the games history and send them the info on exactly what game it was what spin I got the scatters on, so I did that. Finally they said its a glitch in their software. Did they offer anything in compensation? No. They told me a month ago a rep would contact me. They said a glitch in their 40 thieves game was effecting the chilly willy penguin game (!?)
I'm contacting Malta gaming commission Monday morning.

Won a decent amount. Can’t think of anything else really, but had to type something up for 150 characters which is more than I thought. Casino needs to have a complete overhaul.

Where do I begin.
Withdrawal process is a joke. 48 hours to verify a withdrawal, then a further 24 hours to process it.
Asked me for documents which I provided straightaway. Took them 5 days to request further documents, which again I provided straightaway. Now I don’t have an idea, if I have to wait another 5 days or it will be processed tomorrow as promised. Once I get my money I will never play again.

The only thing I like about the casino is it has playngo and it sometimes has offers that are good but only good if you are only putting about a tenner in because you don't get deposit matches to a high enough value.

Very very excessive withdrawal times very bad customer service and a waiting time of 30 to 40 minutes for a live chat agent. I made a lot of deposits through visa debit, then as a one off I deposited through paysafe. I got a email saying that I have to send a copy of my bank card, after I done that I got a email from a agent that was not worded properly and caused confusion to the point I didn't have a clue, it stated re request your withdraw though wire transfer. They was no need to do this because I already had it pending and I have used my debit card to deposit about 10 times previously. I sent a email back to them and I got no response still to this minute apsolute nothing. So I guessed my way out and reversed it when it was already 3 days pending and withdrew again because I don't know what else to do. My withdraw got left pending for days and days without anything going ahead and no response from emails and the longest waiting list I have ever seen at 30 to 50 minutes. I have played a lot of casinos like 70 or 80 and out of every casino. I'm sorry to say this one is definitely down the very bottom for bad customer service and very excessive waiting. Because I got no customer service the only way I could get my withdraw looked at was to reverse then request again. If you want to play slots and have good customer service when you need it and you want smooth withdraws without delay tactics and excess time then honestly take my advice don't use TradaCasino or any Aspire casinos. They are definitely bad customer service and very bad withdraws and time for withdraws are through the roof trust me and I bet I'm not the only one that's said this and this casino needs to address this serious issue they have.

Joined this casino because I thought it would be fun. Been experiencing seriously bad service at this casino. SO I was pretty surprised reading here that they were previously like a 10 star casino. Would like that to happen again please.

When I open the casino, the site just stops loading when the name is revealed. The site crashes plus there are pretty mediocre games and bonuses. If they could reboot their site to something functioning, I may not need to delete my account.

Popular games & by trusted software providers, and only accessible in my country with VPN. RTP is decent but not exceptional unlike other casinos I have tried in the past month. Trada casino needs lots of work with their design because my god it is so offputting and not advisable for senior players if you prefer simplicity.

Terrible website layout and the withdrawal process and period is even worse, will hold your request longer than they promised despite spamming their live agents for followups, you need to also give them pics of your licence id to ensure security upon inquiry, so be ready for that when you are asking about details like your withdrawal request before your money finally gets transferred to your e-wallet. Not advisable and definitely unreliable, website also crashes despite cache clearing because of the VPN.