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Trada Casino

Player Rating 297 Reviews
7.4/10
297 Reviews
Complaint Response 19 Complaints
2 days avg. 19 Complaints
What we like
  • Live chat
  • Proven fair by TST and iTech Labs
  • Wide range of games
What we don’t like
  • Support not available 24/7
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Trada Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://tradacasino.com
Established
2011
Licences
UK Gambling Commission, Malta Gaming Authority
Affiliate Program
Languages
English, German, Norwegian, Finnish, Spanish, French
Casino Type
Instant Play, Mobile

Trada Casino is a modern online casino. Players at Trada Casino can experience a wide variety of slots, table games, and other casino specialties from Microgaming, NetEntEvolution Gaming, Play'n GO, Playson and other popular suppliers. The site features a mobile casino for iOS and Android players. Trada Casino is available in English and is licensed by the UK Gambling Commission and Malta Gaming Authority.

Restricted Countries and Territories

Due to legal restrictions, players residing in some countries will not be able to open an account at Trada Casino. These countries include Australia, Serbia, Sweden, Italy, Spain, and the United States. For the full list, please refer to the 'More casino details' tab.

Mobile Gaming

Players at Trada Casino can enjoy playing their favourite games on any mobile device, on the go. What’s more, users can find numerous popular games such as The Twisted Circus slot, Wolfheart slot, Thunderstruck Slot, and many more favourites.

Security and Fairness

All of Trada Casino’s web pages are encrypted with the industry standard of 128-bit SSL from COMODO, a leading security firm. This technology is the same protocol used by all reputable merchants and banking institutions to keep anyone from reading private information. As such, players can rest assured that their information is safe.

As part of its Isle of Man licensing requirements, Trada Casino has its games routinely audited by independent agencies TST and iTech Labs. These audits continue to show that all of the games at Trada Casino are genuinely random.

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StallCation

Complaints

Read the complaints other players have left for Trada Casino. Learn more about complaints.

Show all complaints
Trada Casino - Ignored gambling regulations and allowed me to deposit and gamble before verification
I opened my Tradacasino account at the end of March of this year, but did not first deposit until late May. On the 27th of May 2019, I first deposited into my TradaCasino account and was able to gamble. 2 Days later, on the 29th of May 2019, I was asked for ID to verify my account. Under the new regulations that came in on May 7th of this year, that is now against the terms of their license. I should not have been allowed to deposit without verification.

I contacted Tradacasino about this via email, and was told that because I opened my account before May 7th, I fall under old regulations and this not eligible for a refund of funds. I believe this to be false. Under the new regulations, all unverified customers need to be verified before being able to deposit. I was able to deposit after May 7th without verification. I believe this to be a clear violation of their license. I have contacted the UKGC about this, and they tell me that I am correct in thinking this and that all customers must be verified regardless of when the account was originally made.

Due to this, I believe I am eligible for a refund on the funds deposited as they should not have been allowed to be deposited without verification anyway.

I have attached screenshots of when I first deposit and when I was asked for ID. I have also attached screenshots of Tradacasino telling me I fall under old regulations. Finally, I have attached a PDF of the email I got from the UKGC explaining the new regulations in detail.

Somebody is incorrect here. Either Tradacasino is underprepared and not fully aware of the new regulations, or the UKGC is wrong in their explanation of the new regulations.

I have resorted to this complaint as I am now being ignored by TradaCasino customer service.
staus Unresolved
£20
Trada Casino - Lost all my trust due to payment issues
Well where do I start... 7 days ago I would have given this casino 5 stars, not only for there game selection but for there customer service (up until recently). everything was going fine until around a week ago I made a withdrawal for £255. It takes around 2-4 hours for them to process withdrawal usually, and then once its processed it goes into my account instantly if I use the TRUSTLY payment method. well this time it never, I received my email telling me it was processed so I go to check my bank and its not there? strange... anyway I go to speak to there live chat agent who tells me ''its definitely processed on our side'' so that leads me to believe it was trustly at fault. anyway I contact trustly via email and also Trada's Banking email address to see if what the next step is.. I get a response from Trada telling me they have cancelled my withdrawal and I need to request it again. anyWAY I do this and it goes through as it should this time round. now 2 days ago I won another £450 and im literally going through the same process literally 1 day after the first situation was resolved. I've now been told this has been an ongoing issue over the holiday period and that I need to wait for them to speak to trustly to sort the issue. so instead of advising there customers that there may be an issue with withdrawals they just don't even bother to acknowledge it and even when it does mess up they don't tell you for 40 HOURS!!! I've lost all trust with this casino i've heard of the saying ''quick to take money but opposite when paying out'' and they have taken it to a different level. they obviously dont value there customers if they did they would have enough respect and loyalty to advise on any 'issue' thats occuring, which in turn would give people the choice before they make a deposit or even withdrawal.
staus Resolved
£450

Complaint Statistics

Resolved 14
Avg. Amount $ 8,798
Avg. Complaint Duration 7 days
Avg. Response Time 2 days

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Player rating
7.5/10 297 reviews

Top reviews from our players

I can't believed the authenticity of many positive feedbacks. I was totally agreed and satisfied once I got my real experience on TradaCasino. It was superb customer service, fast verification, super fast withdrawal processing time. Great variety of slots and no connecting issues. I got a winning and submitted documents for verification and also The withdrawal processed all in the same day which only took about 5hours. Surely recommend to all ..

Would more prefer to the daily bonus match deposit than the promotions recently. Other than that, nothing major issues.

Hi WILLIAM8118, Thanks for the feedback and great to hear you've had such a good experience (like so many others!). I have already got in touch with the promotions team regarding a few more deposit matches. We will see what they can do for you! All the best, Ed

user avatar

Good amount of bonuses offered and have most of my favourite games, (alas, no Da Vinci Diamonds).

The bonuses and cash back offers can be a little confusing even after reading the terms and conditions. Had 2 free spin bonuses and managed to turn it into £600+ but then had it wiped to £200 and had to point out that was less than the terms and conditions of the bonus offered. Chat was helpful and did return another £100 to me to withdraw but still felt slightly cheated as I had beat both sets of wagering and thought I had requested first withdrawal as one set of wagering was met, which I thought would allow me to beat the second independently, but they seem to have counting the winnings all from one. Also, autocomplete on my phone has cost me at least 3 bonuses as it still deducts the money from my account if the code is typed in the box wrong or phone corrects to try and make a word. Guess it will teach me to slow down.

Also had two withdrawal within an hour of each other. One arrived 24 hours later, other is still amiss on day 3.

Hi DAMOFITZ, Thanks for the feedback, appreciate your honesty! There's no Da Vinci Diamonds just yet but we do have some exciting new partners in the pipeline. The issue you've explained with the multiple sets of spins and wagering is one that we are glad you brought up. It is not something which had occurred in the past really but we are looking at ways as to how we can improve this process. I've just spoken to the banking team regarding your withdrawal and believe it has all been sorted for you since this post however if there are any problems still please send us a direct message or get back in touch with banking. All the best, Ed

user avatar

I love playing at Trada casino the staff who work there are so friendly and try very hard to tend to there players needs Allah's fast to reply on chat fastest I'v ever had out of all the casinos... Trada also has a very different look than a lot of other casinos and not only that they are pritty much the quickest to pay out withdrawals.. Keep up the!!!

Hi BARI01, Awesome! So glad to hear you're enjoying playing at TradaCasino especially that you've had a few nice wins and the withdrawals are lightning quick! Good luck! Ed

user avatar
Inactive user
9/10

They have a full range of Games, But germany is not good for IGT. Netent, Microgaming, Isofbet und Parlay Games runs very nice, Had several Freespins in my last Gaming session! The bonus bucks and freespins are huge and they are very Polite to hand some out for Deposits up to 50 euro or Higher some times!

The verification went in under 24 hours and also the Payments on Ewallets are processed withing super lightning speed!

There not much about to tell there is anything negative.

Hi CHRISKAY, Great to hear you've been enjoying the casino so much! If you ever have any other feedback or ideas for us on how we can improve even more we are just a live chat or email away! Good luck! Ed

user avatar

Excellent customer service
Big selection of entertaining slot games - awesome graphics and bonus rounds
Fast, responsive software
Fast payouts (have won thousands)
They will manually flush your balance upon request, which you are not then allowed to reverse should you change your mind and want to continue gambling
Excellent mobile game play as well
Australian customers accepted

No real bonus rewards/incentive program for high rollers (all come with dreaded wagering requirements)
Max. withdrawal per week is $10,000 which can be frustrating when you have a big win
My favourite game was Dolphin's Island. Won a lot on it then it strangely disappeared altogether from the casino without explanation

Hi CHURRO888, Appreciate the feedback - great to hear you've been enjoying the selection of games and speed of withdrawals while playing here. We do have a cashback program for VIPs where you receive a % back with no wagering requirements at all, I'll get one of the team to forward you the details. I will also get them to look into the issue with the game Dolphin's Island and see if we can get it back live for you. All the best, Ed

user avatar

I have been wanting to sign up at Trada Casino since last year, but I have not done so, simply because I was waiting for a nice worthwhile bonus offer to come along to make me sign up. Well, that day finally came last Friday, a day when the British people were celebrating the Queens' Birthday. Askgamblers put forward a wonderful festive offer from Trada Casino of a 100% deposit bonus plus 100 free spins, an offer that I had been waiting for all this while, and one which I simply cannot resist or refuse. Yep, I was probably the first Askgamblers member to grab hold of this offer! Hahaha.

What greeted me when I visited the casino's website was pleasant and nice. The website looks good, but I was doubly happy because I could load up the website even with my slow-running ISP speed! I tested this out just for me to know for sure, then I switched back to my normal faster 3G internet connection. Not many websites would load quickly with a slow internet connection, but Trada Casino is one of the few. My registration and validation of my email address went smoothly without any glitches, and so did the deposit too. What came as a surprise was that I got an extra 50 free spins on the game Starburst just for signing up! Whoopie!

So, on that first day at the casino, I enjoyed being treated with 50 free spins on Starburst, followed next by 100 free spins on King Of Slots, which I had to request from the Live Chat service, and to top it all, I had my $20 deposit and $20 bonus money to enjoy on any game that I like. I certainly was enjoying celebrating the Queen's Birthday! Have you yet? If not, what are you waiting for? Oh, I see, you're already a member at Trada and therefore not eligible to enjoy those free spins and bonuses. Too bad! Hehehe.

I must say that customer support is excellent! The Live Chat host was very fast, efficient and helpful, with no waiting time for the Live Chat service to come on. At some casinos, you'd be waiting for several minutes before a host would come online to assist you, but not at Trada Casino. The selection of games was good, with various game providers in the list, but sadly though, where Microgaming games are concerned, I could only find one of my favourite games - Supe It Up. But as far as I am concerned, this one game was, and is, good enough for me, because all the other games from other providers aren't my favourites, so they don't mean much to me. A number of NetEnt games used to be my favourites too, but not anymore. Why? They don't play as good as they used to anymore!

I was all happy about Trada Casino, until I started playing my free spins winnings on the game Supe It Up. I have played it with my deposit and bonus money earlier on, but lost it all, so I was going to play the game a second time around, but with bonus money won from the 100 free spins. What an unexpected surprise I got when the game loaded up not from Quickfire! Even the game play screen is different! The numbering of each paylines are missing, replaced with '25 paylines' on either side of the play area, and the reels themselves looked identical, but are not exactly the same!!! I instantly knew then that this Supe It Up game wasn't the same one I had just played earlier on, and that made all the difference to my game play! This version doesn't know any Free Spins game! 2 Scatters would come onto the reels, but the third Scatter would never appear! And 1 Scatter would always appear on reel 5 most of the time - definitely not in the usual manner!

Needless to say, all of my $30 free spins winnings went down the drain in a most unfriendly way. This game version only knew how to eat and eat and eat, without giving anything back! I was totally infuriated with this version, and did not expect such a thing would ever happen at a reputable casino such as Trada! Why a different version of Supe It Up? Where does this game come from? All these questions in my head simply spoils all my good first impressions of Trada Casino! What is right, what is wrong, I do not know for sure now, but whatever it is, I surely do not like being given to play on another version of my top favourite game!

Hi AFI4WINS, Thanks for taking the time to leave such a detailed review, we really appreciate all the feedback. The team here make a special effort to ensure the site loads as fast as possible so it was great to hear you mention you were able to load it even on your slower internet connection. We're also really glad you liked the bonus. I have been looking into the issue which you raised regarding Supe It Up today as it seemed quite strange that you thought a different game than you are used to was there. What I have found is that Microgaming/Quickfire redirected you to the mobile version of Supe it Up. We have been in touch with them to see why this happened and hope to have some news soon. After some testing today though I can confirm that the game is now displaying as it should. Apologies for any confusion. I can however assure you that the mobile version plays exactly the same from an RTP point of view and the only differences are minor visual ones. If you have any other questions please feel free to drop us a line at [email protected] or visit us on Live Chat. Hope we'll see you playing at TradaCasino again soon! All the best, Ed

user avatar

I play exclusively at Trada ...the support is top notch and friendly, and the payouts are lightning fast. I would recommend Trada to any player seeking a casino that is fun, fast and fair! They live up to their well deserved good reputation.

Nothing I can think of..I have had not one bad experience at Trada.

Hi DIAMONDDAVE, Thanks for the feedback! It really makes all the hard work the team put in here worthwhile. Good luck! Ed

user avatar

I like the games promos the guys (han & jack) they always very helpful and kind also the fast withdrawals are amazing gr jens.

Nothing to complain I like pretty much everything, I always play at his casino.

Hi JENSD, Great to hear you're enjoying our selection of games, customer support and of course the super fast withdrawals! Thanks for taking the time out to provide your feedback - I will be sure to pass it on to Han and Jack. All the best, Ed

user avatar
Inactive user
1/10

I used to play only at this casino. Find them the best online Casino.

Withdrawal I asked if all in order the Customer Agent Jack told me yes the money will reflect in my account within 3 to 5 working days. If found this strange because on previous occasions it was only 1day. Made a withdrawal in the 17 April. Phoned my bank today 20th and they still haven't received any funds. So Contacted support today again. Nicky helped and said the funds was returned. My frustration is why didn't Jack look into it before he just said it takes 3 to 5 working days. Now I must wait another 3 to 5 working days. Not a happy customer!!!

Hi CHEECKY, Thanks for the feedback and apologies once more for this delay. Unfortunately this was a payment that was rejected by your bank for an unknown reason, it had nothing to do with our systems. It was not noticed sooner as you asked for an update on your withdrawal approx 48 hours after requesting it. Jack could not see that the withdrawal was rejected as he does not have access to the financial back end. He therefore gave you the advice that it may take a couple of days longer as credit card withdrawal times can vary from bank to bank. I agree we should have realised the payment had been rejected by your bank and are implementing some new processes to ensure any such future transactions are dealt with immediately. Again, we'd like to apologise to you for this inconvenience and delay - all future withdrawals will be sent to the card you requested. Hope you enjoyed the 100 free spins as an apology and that we see you back playing at TradaCasino soon. All the best, Ed

user avatar
Inactive user
10/10

What can I say about Trada Casino. Well firstly, they treat people like people. Secondly, the live support guys are first class! Thirdly, the game selection is brilliant! Fourthly, the withdrawal time is the fastest I have ever encountered! Fifthly, did I say they were first class, brilliant & fast? It's true people, Trada Casino is by far the best online casino I have ever played at (and I've been gambling online for near 15 years) It's no wonder these guys won the best customer service award last year, because never have I been treated better by an online establishment. Verification was done in a timely manner. Withdrawals were done even faster. Bonuses are frequent, and I've even been cheeky enough to ask for free spins on occasion, which were given for my continued loyalty. I don't know anywhere else that would give you that! I love everything about this casino, and will probably never go back to the other online wannabes. Everything perfect!

Nothing to say here. My experience so far has been superb.

Hi ROSSCO39! We're delighted that your enjoying the casino so much - thanks for such a glowing review. If you ever have any other feedback for us please don't be shy, we're always looking for ways to improve our offering to players. All the best, Ed

user avatar

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