I requested my account to be closed on 23rd November due to gambling problems. This was done via online chat with the casino.
They did not cancel/close my account which enabled me to carryon depositing and gambling.
I complained to the casino and they agreed this should not have happed and agreed to refund my deposits made after 23rd when I requested the account closure.
I had two bank Visa cards registered with the site and they have refunded deposits made to card ending 4017 but not for card ending 0941 despite the casino saying they have.
I have been requesting these refunds now since November and have provided copies of my bank statements proving I have not received the refunds. However they now just refuse to reply to be and it’s been over a month now since they said they would look into it.