General Information about Foxy Flush Casino
Foxy Flush Casino is an online casino that is owned and operated by Green Champions Leader SRL, registration number: 3-102-917157. The casino is licensed and regulated by the Government of the Autonomous Island of Anjouan, Union of Comoros and operates under License ALSI-202502014-FI1.
Signing up is easy and if you’re from an eligible country, you’ll have the option to use the Pay’n Play feature. You can skip the registration to deposit and play instantly. You can also choose one of the Foxy Flush Casino bonuses to choose on your first deposit. I selected the 225% welcome package up to €1,500 + 500 free spins. However, these are country specific offers that are subject to change. You can check our online casino reviews for more sites with welcome packages.
The casino is available across most devices, including the latest smartphones and tablets and the casino supports multiple languages.
Once you’re a member, you can also enjoy access to regular rewards and a VIP program which is tailored to the casinos most active users.
Payment Information and Options at Foxy Flush Casino
If you are eligible for Pay’n Play, you can deposit using instant online banking. Select your bank and follow the instructions. However, if you’ve registered in the usual way, you can open the cashier to choose from a variety of payment options, including credit and debit cards and web wallets. The minimum deposit starts at €25. There seems to be much less withdrawal options available and the minimum withdrawal is €100 which I think is quite high. All deposits must be wagered at least three times.
You must complete the verification process before you can withdraw. You’ll need to submit documents including photo ID and proof of address which must be dated within the last three months. You can upload documents in your account under the Documents tab. Once verified, the casino aims to process your withdrawals within 72 hours. The maximum you can withdraw is €25,000 a month which is around the industry average or you can withdraw up to €5,000 per day. If you have only made one deposit, you can only cash out 15x your deposit amount. These limits do not apply to progressive jackpots which are paid in full.
If your account has been dormant for 6 months, the casino will charge a €10 fee to your account every month.
Customer Support at Foxy Flush Casino
If you need help, the casino has a live chat feature which is open 24/7. Live chat is available from the main menu options. During busy periods, you’ll need to join a queue to speak to an agent or you’ll be asked to send an email. Unfortunately, when I tested live chat I was not able to speak to an agent as they were experiencing high volumes of requests.
For anything less urgent, you can also email the casino at any time. Support is available in English, German, Spanish, Norwegian and Finnish.
Games at Foxy Flush Casino
The casino is packed with the latest game collection from popular providers. You’ll find the latest online slots, jackpots, Megaways and more. The lobby is laid out well with certain categories being highlighted and some menu options to help you navigate between the different game sections. You can also use the search bar to find your favourite games more quickly. The casino also has a spotlight on one provider so you can see which of their games are trending.
I tested a few games from the likes of Pragmatic Play and Hacksaw Gaming. All the games loaded with no issues. Unfortunately, I could not find any information about RTP’s. The casino also has exclusive titles which you’re unlikely to find anywhere else or have newly been released and exclusive to the casino for a short time.
You can easily switch from table games to slots. The casino has a great variety of tables, including online poker games, blackjack and roulette variations. However, there is no specific menu option for tables so I did use the search engine to find these.
The live casino games are much easier to find. You’ll find providers like Evolution Gaming, Pragmatic Play Live, Playtech and more. There are plenty of rooms you can join and you’ll find the latest Live Game Shows and other popular rooms.
Foxy Flush Casino’s Commitment to Responsible Gambling
Once you create an account, you can set deposit limits to help manage your finances. You can activate these via live chat. I’d like to see other tools like wager and loss limits added in the future. However, the casino has done a good job of listing helpful hints and tips and if you need to take a break, you can self-exclude at any time.
Honestly, there is nothing I particularly like about this casino. Based on my experience with customer support and the way my account closure and withdrawal requests have been handled, I cannot identify anything positive to mention.
Extremely disappointing and frustrating experience. I contacted email support specifically to request the closure of my account due to gambling problems and asked for the remaining balance to be withdrawn. Despite this being a serious and important request, my emails are simply being ignored and my money has still not been withdrawn.
I also contacted live chat several times, but they refuse to provide any useful information or help with the situation. Every time, I am simply told to contact email support, even though email support is not responding to my requests in the first place. This leaves me going in circles with absolutely no solution.
When someone is explicitly asking for their account to be closed because of gambling problems, this should be treated seriously and handled promptly. Instead, I feel completely ignored and unsupported. The lack of communication is unacceptable, especially when there is still money in my account.
Overall, a horrible customer support experience. It genuinely feels like they simply do not care about the situation or their customers.