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Trada Casino is closed, please try these instead:

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Trada Casino

Player Rating 297 reviews
7.4/10
297 reviews
Complaint Response 19 complaints
2 days avg. 19 complaints
What we like
  • Live chat
  • Proven fair by TST and iTech Labs
  • Wide range of games
What we don’t like
  • Support not available 24/7
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Trada Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://tradacasino.com
Established
2011
Licences
UK Gambling Commission, Malta Gaming Authority
Affiliate Program
Languages
English, German, Norwegian, Finnish, Spanish, French
Casino Type
Instant Play, Mobile

Trada Casino is a modern online casino. Players at Trada Casino can experience a wide variety of slots, table games, and other casino specialties from Microgaming, NetEntEvolution Gaming, Play'n GO, Playson and other popular suppliers. The site features a mobile casino for iOS and Android players. Trada Casino is available in English and is licensed by the UK Gambling Commission and Malta Gaming Authority.

Restricted Countries and Territories

Due to legal restrictions, players residing in some countries will not be able to open an account at Trada Casino. These countries include Australia, Serbia, Sweden, Italy, Spain, and the United States. For the full list, please refer to the 'More casino details' tab.

Mobile Gaming

Players at Trada Casino can enjoy playing their favourite games on any mobile device, on the go. What’s more, users can find numerous popular games such as The Twisted Circus slot, Wolfheart slot, Thunderstruck Slot, and many more favourites.

Security and Fairness

All of Trada Casino’s web pages are encrypted with the industry standard of 128-bit SSL from COMODO, a leading security firm. This technology is the same protocol used by all reputable merchants and banking institutions to keep anyone from reading private information. As such, players can rest assured that their information is safe.

As part of its Isle of Man licensing requirements, Trada Casino has its games routinely audited by independent agencies TST and iTech Labs. These audits continue to show that all of the games at Trada Casino are genuinely random.

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StallCation

Complaints

Read the complaints other players have left for Trada Casino. Learn more about complaints.

Show all complaints
Trada Casino - Ignored gambling regulations and allowed me to deposit and gamble before verification
I opened my Tradacasino account at the end of March of this year, but did not first deposit until late May. On the 27th of May 2019, I first deposited into my TradaCasino account and was able to gamble. 2 Days later, on the 29th of May 2019, I was asked for ID to verify my account. Under the new regulations that came in on May 7th of this year, that is now against the terms of their license. I should not have been allowed to deposit without verification.

I contacted Tradacasino about this via email, and was told that because I opened my account before May 7th, I fall under old regulations and this not eligible for a refund of funds. I believe this to be false. Under the new regulations, all unverified customers need to be verified before being able to deposit. I was able to deposit after May 7th without verification. I believe this to be a clear violation of their license. I have contacted the UKGC about this, and they tell me that I am correct in thinking this and that all customers must be verified regardless of when the account was originally made.

Due to this, I believe I am eligible for a refund on the funds deposited as they should not have been allowed to be deposited without verification anyway.

I have attached screenshots of when I first deposit and when I was asked for ID. I have also attached screenshots of Tradacasino telling me I fall under old regulations. Finally, I have attached a PDF of the email I got from the UKGC explaining the new regulations in detail.

Somebody is incorrect here. Either Tradacasino is underprepared and not fully aware of the new regulations, or the UKGC is wrong in their explanation of the new regulations.

I have resorted to this complaint as I am now being ignored by TradaCasino customer service.
staus Unresolved
£20
Trada Casino - Lost all my trust due to payment issues
Well where do I start... 7 days ago I would have given this casino 5 stars, not only for there game selection but for there customer service (up until recently). everything was going fine until around a week ago I made a withdrawal for £255. It takes around 2-4 hours for them to process withdrawal usually, and then once its processed it goes into my account instantly if I use the TRUSTLY payment method. well this time it never, I received my email telling me it was processed so I go to check my bank and its not there? strange... anyway I go to speak to there live chat agent who tells me ''its definitely processed on our side'' so that leads me to believe it was trustly at fault. anyway I contact trustly via email and also Trada's Banking email address to see if what the next step is.. I get a response from Trada telling me they have cancelled my withdrawal and I need to request it again. anyWAY I do this and it goes through as it should this time round. now 2 days ago I won another £450 and im literally going through the same process literally 1 day after the first situation was resolved. I've now been told this has been an ongoing issue over the holiday period and that I need to wait for them to speak to trustly to sort the issue. so instead of advising there customers that there may be an issue with withdrawals they just don't even bother to acknowledge it and even when it does mess up they don't tell you for 40 HOURS!!! I've lost all trust with this casino i've heard of the saying ''quick to take money but opposite when paying out'' and they have taken it to a different level. they obviously dont value there customers if they did they would have enough respect and loyalty to advise on any 'issue' thats occuring, which in turn would give people the choice before they make a deposit or even withdrawal.
staus Resolved
£450

Complaint Statistics

Resolved 14
Avg. Amount $ 8,798
Avg. Complaint Duration 7 days
Avg. Response Time 2 days

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Player rating
7.5/10 297 reviews

Top reviews from our players

+ Good selection of slots
+ easy KYC verification
+ super speedy withdrawals
+ very good customer support (although not sure if 247)

I can't actually recall when was the last time I received a decent promo, bonus or spins as an incentive.
Nowadays, other casinos are much more proactive and giving when it comes to free spins, bonuses, and more so, some even with 0 wagering. I think Trada seriously lacks in this area, therefore it's not my main casino, just one of few I play regularly and for low stakes.

Hey Rivv17! Thanks for the great feedback :) In relation to free bonuses and promotions, we do reward our active players with freebies every week. Unfortunately your account may be ineligible due to the amount of bonuses taken in the past. There would have to be a few cash deposits in between 'bonus' deposits in order to be eligible for our full suite of rewards and bonuses, Thanks, Rachel.

user avatar

Well where do I start and where to end! I must admit that trada casino is one of my all time favorite casinos and the one with my most gameplay! At first when I registered a few years ago the selection of slots was a bit poor but nowadays the evelove with a great speed having the besto slots from netent, microgaming, isoftbet, quickspin, pariplay, pragmatic even wms. Their bonus policy is quite nice many like the weekly cashback but I don't take it often.

Their support is excellent I even talk to agents like friends after all this time and always eager to help. Banking system is not the fastest but its very fast with withdrawals made to e-wallets in 6 hours max on working hours and first thing in the morning if you request during the night. Minimum deposit is only 5 euro and many times I loved this feature by making 300-500 euro withdrawals with only 5 euro deposits.

Nothing really to comment here except the fact that on netent slots I can't stop the reels which is something I do all the time but since the outcome is in my favor I don't really mind. They could also put a few tournaments and maybe a small selection of playngo or nyx slots but these are only details. They are great and got my trust for years.

Wow what a lovely review :) Thank you so much for the kind words and feedback. I know the lack of 'fast play' on NetEnt can be frustrating, it's a legislative issue based on where the NetEnt server is located and unfortunately we cannot get around at the moment. Thanks, Rachel.

user avatar

Fisrt and most important

1. They have the fastest payout I experimented. 12 hours on my debits cards! Wow.

2. In the same hours by Ecopayz ! Wow Wow Wow
3. Very very more than fair RTP experimented. Not only theoric. Thats where I win the most for the same amount of money played. I never noticed any strange behavior from their Slots.

4. Customer service is there to find solution. Most of the time, I can not even finish my question on the chat and before the next answer, the problem if ever I have one is fix.

They do not have 24 hours live support.
They have a 10,000$ BP limit per week for withdraw. They would use the same limit for US or Can Dollars with is a little unfair.

Thats the only reason why i would not give them 10 full 🌟

To me the most important thing an online casino can have, is to be as similar as possible a a real casino, and Trada is by far the best in this aspect because of:

x Instantaneous withdrawals (yes, 0-6 hours, it's truth)
x Quick and easy review of documentation
x Always personal attention by chat or mail with quick and effective answers
x Live games

Complex to find something to dislike. I would improve the interface. Some colours and sizes doesn't fit well (example the username is in red over a black layer, and too small) User menu is...not modern....a little bit ugly....

Trada Casino is a good one. It is accessible by phone and they allow deposits of $5 which lets me stay within my limits. They also have good promotions which everyone can enjoy.

But, I wish there were more bonuses for VIP players like myself.

Game selection and lots of good bonuses. you can deposit from $5 and get great bonuses too. I havent withdrawn yet

Nothing yet however I haven't withdrawn yet. Wagering continues for bonus that has been lost once you start a new bonus so you have yo wager all bonuses

Fast withdrawal, my was processed in an hour. The advantage is also live casino.

Maximum deposit for bonus 200% is only 25$. For the second deposit you only receive Free Spins, so I think they have not very cool Welcome bonus programme. As for me very simple design.

I would like to compliment the support team on their speed and friendly customer service.

My issue was resolved despite a number of issues pertaining to the desktop version of the website (should be temporary as was fine 26/12)

Other casinos have no issue to provide setting limits for deposit, live chat features on phone or desktop (only mobile worked for me).

There was also no way to set deposit limits on mobile.

Overall a casino that with some minor infrastructure fixes would be one of my favourites.

Nothing this site its customer service rtp percentage lag on games choice of games is a joke. Put well over 2 grand in this site overall winnings 200 quid and it got that back as well

Everything it is a joke of a site save your money go to a more reputable site. Their bonus codes dont work half the time especially if you have a pending withdrawal but they dont tell you that until you go into live help then offer you 20 quid with ridiculous wagering terms attached to it. Ive now shut my account on a permanent basis

Inactive user
2/10

The design and formation of the casino is easy to handle.
You can find your fav. Games very easy and logical.
Also to test slots, which it’s new for one without losing real money is very good. They offer many good games. They got quitly 80% if all my favorite games which I always playing splitted at different casinos.

The bonus codes and the support!! There is written that they are staying for exzellent support with over 4stars andrequery every mail within 24hour. That's a big lie. I was searching for a bonus code and I found one on trade casino. It was about 200 freespins with deposing( 200lucky)

I know of I put a code which is wrong, thy system will tell me that the code is not existing. If I fill in a available code what is not eligible for me, this system told me that I am not eligible for the bonus.
After I fill in the code,, 200lucky” the system accept it and I was happy to have it.
But I don’t get this bonus so I start the support chat.
At the chatthe support told me that the code is only for first deposing so that’s why it don’t works for me.
I was wondering why the aystem accept it because normally it told me when it’s not possible and why. And that I felt cheated by the Programm because it tricks me. The answer of the support was only...nothing!
Instead of that, she kicked me out of the chat without giving me an explanation.
I was shocked, it was the first time I felt tricked and I respected.
I wrote a long mail about this to the support because they promised at there page that they will respond my query within 24 h.

Now it lefts 2 days now and I didn’t get any answer. It’s not about the bonus, in first case it for me, how they treat me. A easy excuse at the chat were enough for me and on top with an solution proposal were absolutely perfect. I that case, trade casino is for me the worst casino I ever played.
I tried this code today again and what happened? Now the code does not exist. Funny-strange. I am wondering why?lol
So just be careful with using bonus codes at this casino.

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