Trada Casino

Great casino, I liked everything. Honest odds and fast payouts. The managers are polite and ready to help on any issue. Good attitude towards your clients.

The casino is really honest and always pays winnings. I was also pleased with their welcome bonus, the wagering of which did not take much time and brought a good win. Now I'm thinking of taking part in other promotions.

Live help great, when available, which is only at certain times, which can be annoying if you need help out of hours, but when they are there found them very helpful. When you do win (not very often) the withdrawal process is super fast, have had payments go in
within hours of starting the withdrawal process. I've found that you often get a few site freebies ( although it's mainly around 5/10 free spins, which doesn't actually give you much but a freebie is a freebie 👍. Games are great there's a good selection, although you get booted a lot that could be because I'm playing on my mobile, so not sure if that's me or them

Apart from live help not being 24hrs like most other casinos there could be more games added, you get booted from games quite a lot, like I said before it could be because I'm playing on my mobile (although it doesn't happen as often on my other casino sites.

Document ID was quick (although they don't tell you when it's been completed). There is a large range of games but you can't play all of them. Not much else I can say.

Where to start?

Very difficult to withdraw but very easy to deposit. Visa, Skrill, don't work on their systems and there's always an error but they're happy to keep accepting deposits. Automatically adding a bonus to deposits which you have to request is removed. Livechat is slow and unhelpful. Games show which are unplayable in your country.
You get charged $2 per withdrawal but if bounces because of their system (mine did 7-8 times) you get charged again...

There is nothing to like here on this casino. trada was one of the best casino back in the days but they sold it. now i need to think what is good but can't find, maybe the alot of slots are good thing on this casino.

The withdrawal times are 3 days minimum. 3 days was the standard back in 2005. chat support is a joke, someone who only trained for 20 minutes. cant answer some casino-related questions about RTP etc. It takes 1 hour to respond on the chat. All these tactics to hope u will reverse withdrawal. The last winner list on the main page is very misleading, Closing my account here now, 0/10

The Logo not much really. A ok range of slot games but a big variety are still missing. Such as the Donuts slot and many many more. The design feels fresh.

1. Games continuously crash and so does the site, it happens non-stop on all games.

2. The revolution live casino games such as Monopoly or Lightening Roulette are missing and these are hugely popular.

3. When I clicked withdraw and was advised days before my account was verified, I did not expect it to go into ‘pending’ status. All this does is add worry and stress on the player, I was expecting it to be paid instant like many other casinos in 2020. Ladbrokes, Virgin Casino and 100’s of other sites the money hits your account within minutes. Sadly, due to slow withdrawal times I won’t be playing in future.

At first I won a good amount. I was thrilled until of course I tried to withdraw my winnings. That was like pulling teeth. They are never satisfied with the documents you send them, then tell you they never received them, there customer service is absolute worst.

I played a slot game and was winning but every time I got scatters, which are supposed to get free spins on, it wouldn't let me. I brought it to their attention several times and there was always a run around. First they wanted screenshots. So I played again then took shots and sent em to them. That wasn't good enough. Then they wanted me to go into the games history and send them the info on exactly what game it was what spin I got the scatters on, so I did that. Finally they said its a glitch in their software. Did they offer anything in compensation? No. They told me a month ago a rep would contact me. They said a glitch in their 40 thieves game was effecting the chilly willy penguin game (!?)
I'm contacting Malta gaming commission Monday morning.

Won a decent amount. Can’t think of anything else really, but had to type something up for 150 characters which is more than I thought. Casino needs to have a complete overhaul.

Where do I begin.
Withdrawal process is a joke. 48 hours to verify a withdrawal, then a further 24 hours to process it.
Asked me for documents which I provided straightaway. Took them 5 days to request further documents, which again I provided straightaway. Now I don’t have an idea, if I have to wait another 5 days or it will be processed tomorrow as promised. Once I get my money I will never play again.

The only thing I like about the casino is it has playngo and it sometimes has offers that are good but only good if you are only putting about a tenner in because you don't get deposit matches to a high enough value.

Very very excessive withdrawal times very bad customer service and a waiting time of 30 to 40 minutes for a live chat agent. I made a lot of deposits through visa debit, then as a one off I deposited through paysafe. I got a email saying that I have to send a copy of my bank card, after I done that I got a email from a agent that was not worded properly and caused confusion to the point I didn't have a clue, it stated re request your withdraw though wire transfer. They was no need to do this because I already had it pending and I have used my debit card to deposit about 10 times previously. I sent a email back to them and I got no response still to this minute apsolute nothing. So I guessed my way out and reversed it when it was already 3 days pending and withdrew again because I don't know what else to do. My withdraw got left pending for days and days without anything going ahead and no response from emails and the longest waiting list I have ever seen at 30 to 50 minutes. I have played a lot of casinos like 70 or 80 and out of every casino. I'm sorry to say this one is definitely down the very bottom for bad customer service and very excessive waiting. Because I got no customer service the only way I could get my withdraw looked at was to reverse then request again. If you want to play slots and have good customer service when you need it and you want smooth withdraws without delay tactics and excess time then honestly take my advice don't use TradaCasino or any Aspire casinos. They are definitely bad customer service and very bad withdraws and time for withdraws are through the roof trust me and I bet I'm not the only one that's said this and this casino needs to address this serious issue they have.

Joined this casino because I thought it would be fun. Been experiencing seriously bad service at this casino. SO I was pretty surprised reading here that they were previously like a 10 star casino. Would like that to happen again please.

When I open the casino, the site just stops loading when the name is revealed. The site crashes plus there are pretty mediocre games and bonuses. If they could reboot their site to something functioning, I may not need to delete my account.

Popular games & by trusted software providers, and only accessible in my country with VPN. RTP is decent but not exceptional unlike other casinos I have tried in the past month. Trada casino needs lots of work with their design because my god it is so offputting and not advisable for senior players if you prefer simplicity.

Terrible website layout and the withdrawal process and period is even worse, will hold your request longer than they promised despite spamming their live agents for followups, you need to also give them pics of your licence id to ensure security upon inquiry, so be ready for that when you are asking about details like your withdrawal request before your money finally gets transferred to your e-wallet. Not advisable and definitely unreliable, website also crashes despite cache clearing because of the VPN.

I Used to put a lot of money on old version of Trada. I wish I hadn't, now...

Furious at false advertising. After depositing and playing for my 'VIP' bonuses and free spins ect which I did not receive. After querying the situation I was informed that the managers had "decided to disable bonuses from my account." When I asked why I was offered no explanation. Scam

The only thing I like about this casino now is that I closed my account and won't be fooled this crowd again. There is not much to like about a casino that offers you bonuses, caps winnings and refuses your bonus if you have pending withdrawal, there is nothing to like about their live chat either, complain to them and you will find your chat session suddenly ends

Where to begin? I have been a member of this casino for 2 years but closed my account this week. In October or November I got an email from trada saying they were launching a brand new design to their site but this wasn't true, they were sold and now under new ownership and management. They use to process withdrawals within hours and money in your account same day, this no longer happens and they have a 48 hour process period and hope you reverse your withdrawal so they dont have to pay out. The old trada had daily bonuses to avail of, new site no daily bonus. The old trada had no limit on what you could win from bonus funds, now if they offer you a bonus winnings are capped at £100 so if you win big and meet the wagering requirements if you have a balance above £1000 , 900 is wiped out and you get 100, players should beware of any casino that caps your winnings. Please also note when playing with bonus funds you should read their bonus policy as to the limit you can spend per spin as they have it very low. They are also very sneaky, nowhere in their bonus policy does it tell you that if you have a pending withdrawal you are not entitled to any bonus , here is what they do, the old trada had daily bonuses, the new one seems to offer you bonuses by email when you have a pending withdrawal, I made the mistake of depositing £10 to get 25 free spins whilst I had a pending withdrawal, the spins not credited so I contacted live chat where they told me no bonus spins because I had pending withdrawal, I asked could they credit the spins after withdrawal processed no was the answer rudely I asked where is it written in bonus policy no bonus when withdrawal being processed and the agent ended the chat. I thought I was cut off chat so got a new agent and again cut off, 4 times 4 supposed different chat agents all cut me off when I complained. I'm not paranoid either, there is a review of trada on trust pilot and a guy recently said same thing that he was deliberately cut off chat when he complained, in other words they hope you give up trying to use chat . I gave them another chance and told them I would close account if they didn't credit the 25 spins and they would lose a customer of 2 years but that didn't bother them. This casino would rather lose a customer then credit you with free spins . What makes matters worse is this was my first withdrawal to make under their new ownership, so they also wanted the card details before processing withdrawal even though I had verified my card and bank details with the old owners, the new owners also wanted it which delayed the withdrawal process, I withdrew on a Wednesday, it should have been processed by Friday I made the £10 deposit on the Monday for the free spins but the withdrawal was still pending because of their issues not mine. I think askgamblers should remove trada from their site as most of the details and good reviews refer to the old crowd not the new owners. This is not a casino that is interested in you, they want your cash and not to quick to payout. They lost a good customer for 25 spins. I will also be Infirming the gambling commission and licence authorities about their recent behaviours. Be warned folks!!!

Before they completely changed the end of November they were easily a 10 star casino and I had been only playing there for about the last past year. Their support was helpful, their deposit methods were ok and I had made several withdrawals without any issues. When I joined them I made sure to do the document verification before doing anything to avoid future issues and never had any.

I dislike the change to the casino at the end of November. They have removed games that as far as i know were unique to that casino. They also removed my entire history as a player there so I have no level of loyalty. I also noticed that the cashback bonus was gone so I did the live chat and they were beyond unhelpful. Sadly I will never play there again.

It s really hard to like something comparable to the original Trada Casino. The deposit process is faster. The logo and global aspect is maybe better than before.

They decide suddenly to not honour the cashback promotion. This means I lost around 200$ wager free money that I normally use to play on Monday is I had a bad week before.

The new operator has flush all the best policies that made this casino become one of the best on the web, With their new 48 hours waiting time before to start the process your withdraw, they can now can be compare to the worst on this point.

The new platform is not better than the old one. I try to find some game but never succeed (Maybe there are available. I was just not able to find them). They now have a ridiculous document verification policies. So even if you have several thousand in withdraw in the last year and most like more deposit.

I have just been told by Sofia on the chat that the e wallet process is now 3 days...

I am not telling they become the worse casino, Ask Gambler should make review their Ask Gamblers Certificate of Trust. I am nor sure they diverse this prestigious honour.

Been using trada a long time and classed it as 1 of the best, Now is a different story, no trustly for uk players and 3 days up to now waiting for Just £80 withdraw and still waiting. Lost another long time user!

If there is anything positive to write I would write it here but I have nothing positive to say about this casino. Nothing but terrible customer service and questionable behavior.

Made a 70$ CAD via e-transfer and it took 24 hours before it was shows as declined. Now they opened a case that can take up to 3 business days? Why? My etransfer was declined, money out of my account and now I have to send in documents to get my money back? Unacceptable
Stay away from this casino.....nothing but trouble

Perhaps I like some of the games but I have to honestly stop there as I cannot name anything else if there's nothing else that I like!

Lots of things but mainly the rude chat/support He was insensitive and told me I had not made enough deposits to earn a single loyalty point. I asked all up how many deposits I had made and when he said 7 I was outraged. I have no time for unclassy sites like this, if chat/support is weak then I don't believe that casino can ever really be among the best!

The best onlinecasino ever,had such a great time playing there.
Great games selection.
Best and personal customer service of any by a mile.
When I got the email from them that they are moving over to Aspire thought it was a joke but no.
Why destroy something that good.
Nevertheless said my goodbyes and closed the account.

Aspire Global,what can you say.
My own opinion is that they are on the border on being rogue.
Nothing good about that platform.
Askgamblers need to check the status of this new trada and maybe not so strongly recommend them because it's not the same casino anymore.

Used to be my favourite, now I won't touch it! Got rid of all my favourite games. Can't search by provider anymore, very common layout now, also alot slower. No longer have quickspin or Tom horn and don't accept boku! Also now added a stupidly high wagering to there free spins!

I've been playing at Trada since 2016, a great online casino that has a real family friendly feel to it, especially the helpful support staff. If only it was still like this!

I had my reservations when I heard Trada were moving to Aspire, they don't have a very good reputation, but I was hoping that Trada would still be the same, and just use their platform. I was sadly wrong, today I have closed my account. It just feels like even if I win, which I have't i wouldn't be able to get my money. It feels like a rogue site now, and one that I just don't feel comfortable plying at. I received an email for a 25% match up bonus yesterday, up to £200. Max withdrawal from this is £100, what the ****, what is the point in depositing £200, to then have to wager a fortune to only be able to withdraw half of what I deposited. If it's not broken don't try to fix it Trada. Sadly I can only see the casino going one way now

Go back to last month, Trada used to be so good, in fact my favourite online casino, lovely customer support, great site layout, super speedy withdrawals, but now...

Since moving to Aspire they have gone from one of the best, to the worst I play at. Terrible customer support, terrible site layout, you cant' search by provider now, half the games they have don't even show under the 'all games' tab. A lot of the games you play crash half way through playing them. The Red Tiger games take about 8 second per spin, RTP is appalling on Play & Go (286 spins on Golden Colts with no bonus) Golden Colts!!! But worst of all is the withdrawal times, 3 days withdrawal pending, contact customer support who ask for Bank Card picture to be sent (no e-mail asking for this) send this through, wait 5 days for this to be verified, then a further 2 days for withdrawal to finally be processed. Trada you used to be my go to Casino, now you have lost me and undoubtedly many more customers who will jump ship after you have foolishly moved to Aspire!

Loved trada for years. Fast payouts lovely customer service then logged on the other day and they've been taken over by aspire???? Now it's nearly a week to get paid then they ask me for documents? I've sent them theses a dozen times in the last 5 years.

This casino will only go downhill now from THEE best casino in the world to be taken over by greedy aspire...just watch people leave in droves...lots of brilliant casinos offering 1 to 2 hour payments energy being one of them...good by old friend trada

I like the 'old' trader so much, great vip service and fast pay outs, super friendly staff, but just logged on after they migrated to Aspire Global......

The new platform after aspire global and shocking customer service. Couldn't even tell me what's happened to all my old data (deposits withdrawals and even validation documents I sent in!)

Most of all what I like is actually winning and the quick approval and the payout time (less than 6 hours, WOW). They have all the games I like which includes their own exclusive games.
The support team is most helpful even when met with difficulty. I recommend this site to all.