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BitStarz Casino

10
CasinoRank Trusted
8.8
Player rating 589 reviews
Complaint response 1 day avg.
We objectively review and rate online casinos, thanks to our CasinoRank algorithm built on over a decade’s experience working with casinos and players alike. Get the truth. Then play.
What we like
  • No fees and instant payments for e-wallet and crypto players
  • Dedicated crypto casino game selection
  • Instant response on live chat and quick to resolve complaints
What we don’t like
  • Slower transaction times for Visa card and bank transfer payments
  • General
  • Payments
  • Games
  • Customer Support
  • Responsible Gambling

Languages

Chinese, English, Japanese, Russian

Established

2014

Licences

Curacao

Affiliate Program

Casino Type

Instant Play, Mobile, Live Casino, Crypto Casino

Deposit Methods

MasterCard, Visa, Bank Wire Transfer, CoinsPaid, Neteller, iDebit, instaDebit, Interac, Skrill, Paysafecard, Noda Pay, Sofort, Giropay, Siru Mobile, Payz, Jeton, AstroPay Direct, Neosurf, CashtoCode, MuchBetter, MiFinity, MoonPay, Pay4Fun, Pix, Flexepin, Rapid Transfer, Bitcoin, Bitcoin Cash, Litecoin, Dogecoin, USD Coin, EPS, Ethereum, Tether, Cardano, TRON, Binance, Ripple

Currencies

Australian dollars, Canadian dollars, Euros, Japanese yen, Norwegian kroner, New Zealand dollars, Polish zlotys, Russian rubles, US dollars, Bitcoin, Litecoin, Dogecoin, Ethereum, Bitcoin Cash, Tether, Brazilian reals, TRON, ADA, Ripple, USD Coin, Binance Coin, Monero

Withdrawal Methods

Visa, MasterCard, CoinsPaid, Bank Wire Transfer, Neteller, AstroPay Direct, iDebit, instaDebit, Interac, Skrill, Payz, Jeton, MiFinity, MuchBetter, Pay4Fun, Pix, Bitcoin, Bitcoin Cash, Litecoin, Ethereum, Dogecoin, Binance, Ripple, Tether, Cardano, TRON, USD Coin

Withdrawal Times

EWallets: 0-1 hours
Bank Transfers: 1-5 days
Cheques: Not offered
Card Payments: 1-5 days
Pending Time: 0-1 hours

Withdrawal Limit

No Limits

Software

1spin4win, 1x2Games, 3 Oaks Gaming, 4ThePlayer, Amatic Industries, Amusnet (Former EGT Interactive), Avatar UX, Belatra, Betsoft, BGaming, Big Time Gaming, Blue Guru Games, Blueprint Gaming, Boomerang, Booming Games, Booongo Gaming, Bulletproof Games, CT Interactive, Electric Elephant, Elk Studios, Endorphina, Evolution Gaming, Evoplay, Fantasma Games, Fugaso, GameArt, Gamevy, Gaming Corps, Gamzix, Golden Hero Games, Habanero, Hacksaw Gaming, High5Games, IGT (WagerWorks), Iron Dog Studios, iSoftBet, KA Gaming, Kalamba Games, Mancala Gaming, Mascot Gaming, NetEnt, NetGame, Nolimit City, Onlyplay, Pocket Games Soft, Platipus Gaming, Play'n GO, Playson, Playtech, Pragmatic Play, Push Gaming, Quickfire, Quickspin, Red Tiger Gaming, ReelPlay, Reflex Gaming, Relax Gaming, Skywind Group, Slot Factory, SmartSoft Gaming, Spinomenal, Thunderkick, TrueLab Games, Wazdan, Yggdrasil Gaming, GameBeat, Zillion Games, Games Global, Felix Gaming, Nucleus Gaming, Four Leaf Gaming, Peter & Sons, Novomatic, Spribe

RTP

Not stated

Live Chat

Contact

Support Email: [email protected]

Deposit Limit Tool

Wager Limit Tool

Loss Limit Tool

Time/Session Limit Tool

Self-Exclusion Tool

Cool Off/Time-Out Tool

Reality Check Tool

Self-Assessment Test

Withdrawal Lock

Self-Exclusion Register Participation

No

Editor’s View

From the moment you land on BitStarz Casino, you can see why it has won multiple awards in the last few years. The online casino is well-organised, making it easy for users to explore new or popular games, check ongoing promotions, or contact chat support.

The clean design without any clutter allows players to enjoy the latest games or tournaments from their desktop or mobile devices and get fully immersed in the games they love.

General Information about BitStarz Casino

If there’s one online casino that’s consistently rated highly by both players and experts, it’s BitStarz. From first glance, you’ll notice that BitStarz is accredited by several trusted companies in the casino industry, including us. Not once but twice, they’ve walked away with a coveted AskGamblers Award for Best Casino and Players’ Choice. Moreover, we’ve certified BitStarz by awarding them our prestigious AskGamblers Certificate of Trust.

In our expert BitStarz Casino review, we will go into more detail about why this gambling site has such a good reputation. So, keep on reading our casino review for the full lowdown on their payments, games, support and more. Don’t forget to check BitStarz player reviews and comments to see what your fellow punters say about BitStarz online casino.

Payment Information and Options at BitStarz Casino

Wherever you’re spinning from, once you’ve created a BitStarz Casino login, you should be able to deposit, withdraw and bet in your local currency, using a payment option that suits you. As a BitStarz Casino real money player, you’re really unlikely to have to compromise when it comes to payments. However, this casino does seem to favour e-wallet and crypto players.

BitStarz crypto casino is definitely where it’s at. If you buy, bet and breathe cryptocurrency, you’ll love playing here. You’ll have loads of choice, zero fees and virtually no delays when processing payments. 

You won't be charged any fees for depositing and withdrawing funds, regardless of your payment method.

Before your first withdrawal at BitStarz, you’ll need to complete their verification process as part of their licensing requirements. Crypto and e-wallet withdrawals are processed almost instantly, but it will take you considerably longer to receive your winnings if you withdraw via debit card or bank transfer. Players often make the mistake of not calculating the time for the casino to approve the withdrawal, so keep that in mind when looking at the speeds listed above.

If you want to sack your Visa card for the additional benefits that come with paying in crypto, BitStarz even has some recommendations for where you can buy Bitcoin to get started.

Customer Support at BitStarz Casino

This is another area where BitStarz shines. Even some of their most loyal customers will admit this hasn’t always been the case, but lately, they’ve stepped up their customer support game, which is available 24/7. 

The easiest way to reach out is through the Bitstarz live chat. You’ll start with a chatbot that can help you with simple queries; still, a bot can only get you so far. The good news is that, as soon as you type in a question, you’ll be transferred to a real person.

All of the site’s customer support representatives have at least 3 years of casino experience, so you won’t find yourself speaking to a newbie who doesn’t know how to help you. 

We got an instant response when we tested their live chat, and the ‘Support Hero’ was super helpful. The vast majority of players share this positive experience. You only need to see BitStarz Casino’s stellar complaint history at AskGamblers to know this is the case. After they help you out, you can even tip your support agent, which we’re sure you’ll be more likely to do if they give you a casino bonus!

Games at BitStarz Casino

BitStarz Casino is home to a fantastic, high-quality portfolio of casino games, thanks to the volume of software providers and the diversity of game choices available. Regardless of your experience and budget, there's something for everyone, from online slots to the BitStarz live casino.

Alongside the usual selection, a section dedicated to Bitcoin games also shows you the titles you can actually play in crypto. Otherwise, you can deposit in crypto, but you’ll have to play in a fiat currency.

You regulars out there have probably already bookmarked your favourite games but, if you want to look for that game you’ve just discovered in a forum, you can use the responsive search. 

If you’re just getting into gaming and don’t know where to start, you can easily browse by game type or provider, although it only lets you choose one provider at a time. Alternatively, and especially if you’re indecisive, you can use their random game generator. Supposedly, this picks a game based on your preferences, but we can’t attest to it not just being a gimmick. 

BitStarz Casino’s Commitment to Responsible Gambling

BitStarz Casino is licensed and regulated in Curaçao so you might not find as broad a set of responsible gambling tools that you would at a UKGC-licensed casino, for example. Players have remarked that their deposit pop-up may sometimes appear even when you still have funds in your account. We didn’t experience this personally, though.

However, that’s not to say that they don’t offer anything. On the contrary, as you can see from the list above, they do take this side of things very seriously. 

If you feel you are showing signs of problem gambling, BitStarz will allow you to self-exclude yourself from their casino. You can activate this or find out more information by contacting their support team. 

They also assist you if you have a friend or family member who is also experiencing problem gambling. Further support options can be found in their ‘Play Safe’ section. 

Final Verdict on BitStarz Casino

At the time of writing, BitStarz has several ongoing promotions for their players. They can grow their piggy bank and smash it with awarded hammers to claim the awards inside it, or participate in the cashback party where the casino aims to return $1,000,000 to their players!

BitStarz Casino never fails to create an engaging experience for the members, who have access to top-rated slots such as Legacy of Dead, Fruit Heaven or Big Bass Bonanza, to name a few. The slots collection keeps increasing as BitStarz adds new games as they emerge.

There’s no better place to become a VIP member than BitStarz. As a VIP player, you can enjoy better bonuses, unrestricted fash cashouts, and exclusive access to the latest titles, as well as support from the dedicated VIP manager.

Multiple prestigious awards the casino has won in the last few years, alongside AskGamblers’ Certificate of Trust and Best Casino Award, speak much more about the quality of this casino than we can ever say in this review.

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Player Reviews

8.8
589 reviews
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Player rating
PerplexedEnigma
January 22, 2025
9

Their catalogue for slots is great. They give you free spins it seems with every deposit. Site runs smoothly and doesn't lag. I just love spinning or watching a slot machine spin so their Jackpot Mania daily spins is such a pleasure for me. Withdrawals are fast! Once you're verified it is processed almost right away. I've gotten withdrawals between 15 minutes up to 4 hours from the request and they work 24 hours a day to process them. Bitstarz is one of my go to casinos.

The minimum amount I am able to deposit is $40 which I think is so strange as my first deposits were $20 at first. I am not able to deposit less than $40 and that's sometimes disappointing.

Message
TimeTraveller99
January 21, 2025
10

Tried a LOT of casinos, this one is by far the best. Daily free tournaments, extra fast withdrawal, support is excellent and they have responsible gaming settings.

Slovakmil
December 10, 2024
9

This is my favorite casino. Everything is great here, from the selection of slots to the payouts. I have never had any major problems. Plus, the bonuses are great.

reb.alien
December 2, 2024
9

I have been using the services of this gaming club for several years now. I think this is a good casino. Yes, it has its own nuances, but there are more pros than cons. For example, I am especially pleased that money is withdrawn quickly, but the wagers are very high for me.

joelT
November 18, 2024
8

I used to play at this casino for around 1 year and still! dont have any issues. I like fast withdrawals, fast verification, bonuse comes with every deposit. so I recommend to try

gemfaya
October 13, 2024
6

What I like about BitStarz Casino is the wide variety of games they offer, including slots, live casino, and table games. The user interface is also very intuitive and easy to navigate. Additionally, their customer support is responsive and helpful, making it a pleasant experience overall. I also appreciate the quick withdrawal process and multiple payment methods available, which adds convenience for players.

Message
harrythepotterman
October 10, 2024
8

I heard about BitStarz Casino from a friend, and I am so thankful I did because I can see this becoming my go-to option at online gambling. The games are superb, and I can say that the promotions are fantastic with making me more motivated to play for big rewards!

I did not give it the highest scores possible because I do see some gaps with it, including some delayed replies with the customer support. I hope that can get addressed because people are missing out on a good time.

abbes435
September 8, 2024
9

What I really like about this casino is the speed of withdrawal and also the games available. I did not have any difficulty when withdrawing, and this is what makes it one of the best casinos I have visited. So many games and so much money it makes me excited every day. Thank you for this, amazing.

Maybe I haven't found anything bad yet, especially with the customer service
He is available to answer all questions. My experience in this casino can be put in the category of the best experiences, hope it continues like this and I will also continue playing. Thank you and I recommend it.

Message
Bigbet7777
September 3, 2024
9

It is one of the best online casinos I ever played, with friendly support, a wide variety of games, fast website. Yesterday played for the first time and was able to win a large amount of money ( approximately 70,000 USD)

Next day after winning bitstarz disabled my account. In support they said my account is under review. I have accounts in many different casinos as a high roller but never has this situation. Hopefully It can be resolved as soon as possible :)

Creee
August 24, 2024
10

Everything is the best on this website I would definitely recommend everyone to play on it every day and I'm excited about the new bonuses they have every day it's awesome

BitStarz Casino
August 28, 2024

Hi Creee!

Oh boy, thank you so much for your review, your kind words means a lot to us :)

Also happy you appreciate the bonuses, we try to give as many as we possibly can! :)

Have an amazing day,

Olle

Welcome Bonus

BitStarz Casino: 125% up to €100 / 1 BTC + 180 Free spins + 3 Bonus Mania Spins + 5x Piggyz Booster + 200 Jackpot Spins, 1st Deposit Bonus

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