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BitStarz Casino

10
CasinoRank Trusted
8.8
Player rating 535 reviews
Complaint response 1 day avg.
We objectively review and rate online casinos, thanks to our CasinoRank algorithm built on over a decade’s experience working with casinos and players alike. Get the truth. Then play.
What we like
  • No fees and instant payments for e-wallet and crypto players
  • Dedicated crypto casino game selection
  • Instant response on live chat and quick to resolve complaints
What we don’t like
  • Slower transaction times for Visa card and bank transfer payments
  • General
  • Payments
  • Games
  • Customer Support
  • Responsible Gambling

Languages

Chinese, English, Japanese, Russian, Portuguese

Established

2014

Licences

Curacao

Affiliate Program

Casino Type

Instant Play, Mobile, Live Casino, Crypto Casino

Deposit Methods

MasterCard, Visa, Bank Wire Transfer, CoinsPaid, Neteller, iDebit, instaDebit, Interac, Skrill, Paysafe Card, Noda Pay, Sofort, Giropay, Siru Mobile, Payz, Jeton, AstroPay Direct, Neosurf, CashtoCode, MuchBetter, MiFinity, MoonPay, Pay4Fun, Pix, Flexepin

Currencies

Australian dollars, Canadian dollars, Euros, Japanese yen, Norwegian kroner, New Zealand dollars, Polish zlotys, Russian rubles, US dollars, Bitcoin, Litecoin, Dogecoin, Ethereum, Bitcoin Cash, Tether, Brazilian reals

Withdrawal Methods

Visa, MasterCard, CoinsPaid, Bank Wire Transfer, Neteller, AstroPay Direct, iDebit, instaDebit, Interac, Skrill, Payz, Jeton, MiFinity, MuchBetter, Pay4Fun, Pix, Bitcoin, Bitcoin Cash, Litecoin, Ethereum, Dogecoin, Binance, Ripple, Tether, Cardano, TRON

Withdrawal Times

EWallets: 0-1 hours
Bank Transfers: 1-5 days
Cheques: Not offered
Card Payments: 1-5 days
Pending Time: 0-1 hours

Withdrawal Limit

No Limits

Software

1spin4win, 1x2Games, 3 Oaks Gaming, 4ThePlayer, Amatic Industries, Amusnet Interactive (Former EGT Interactive), Avatar UX, Belatra, Betsoft, BGaming, Big Time Gaming, Blue Guru Games, Blueprint Gaming, Boomerang, Booming Games, Booongo Gaming, Bulletproof Games, CT Interactive, Electric Elephant, Elk Studios, Endorphina, Evolution Gaming, Evoplay, Fantasma Games, Fugaso, GameArt, Gamevy, Gaming Corps, Gamzix, Golden Hero Games, Habanero, Hacksaw Gaming, High5Games, IGT (WagerWorks), Iron Dog Studios, iSoftBet, KA Gaming, Kalamba Games, Mancala Gaming, Mascot Gaming, NetEnt, NetGame, Nolimit City, Onlyplay, Pocket Games Soft, Platipus Gaming, Play'n GO, Playson, Playtech, Pragmatic Play, Push Gaming, Quickfire, Quickspin, Red Tiger Gaming, ReelPlay, Reflex Gaming, Relax Gaming, Skywind Group, Slot Factory, SmartSoft Gaming, Spinomenal, Thunderkick, TrueLab Games, Wazdan, Yggdrasil Gaming

RTP

Not stated

Live Chat

Contact

Support Email: [email protected]

Deposit Limit Tool

Wager Limit Tool

Loss Limit Tool

Time/Session Limit Tool

Self-Exclusion Tool

Cool Off/Time-Out Tool

Reality Check Tool

Self-Assessment Test

Withdrawal Lock

Self-Exclusion Register Participation

No

General Information about BitStarz Casino

If there’s one online casino that’s consistently rated highly by both players and experts, it’s BitStarz. From first glance, you’ll notice that BitStarz is accredited by several trusted companies in the casino industry, including us. Not once but twice, they’ve walked away with a coveted AskGamblers Award for Best Casino and Players’ Choice. Moreover, we’ve certified BitStarz by awarding them our prestigious AskGamblers Certificate of Trust.

In our expert BitStarz Casino review, we will go into more detail about why this gambling site has such a good reputation. So, keep on reading our casino review for the full lowdown on their payments, games, support and more. Don’t forget to check BitStarz player reviews and comments to see what your fellow punters say about BitStarz online casino.

Payment Information and Options at BitStarz Casino

Wherever you’re spinning from, once you’ve created a BitStarz Casino login, you should be able to deposit, withdraw and bet in your local currency, using a payment option that suits you. As a BitStarz Casino real money player, you’re really unlikely to have to compromise when it comes to payments. However, this casino does seem to favour e-wallet and crypto players.

BitStarz crypto casino is definitely where it’s at. If you buy, bet and breathe cryptocurrency, you’ll love playing here. You’ll have loads of choice, zero fees and virtually no delays when processing payments. 

You won't be charged any fees for depositing and withdrawing funds, regardless of your payment method.

Before your first withdrawal at BitStarz, you’ll need to complete their verification process as part of their licensing requirements. Crypto and e-wallet withdrawals are processed almost instantly, but it will take you considerably longer to receive your winnings if you withdraw via debit card or bank transfer. Players often make the mistake of not calculating the time for the casino to approve the withdrawal, so keep that in mind when looking at the speeds listed above.

If you want to sack your Visa card for the additional benefits that come with paying in crypto, BitStarz even has some recommendations for where you can buy Bitcoin to get started.

Customer Support at BitStarz Casino

This is another area where BitStarz shines. Even some of their most loyal customers will admit this hasn’t always been the case, but lately, they’ve stepped up their customer support game, which is available 24/7. 

The easiest way to reach out is through the Bitstarz live chat. You’ll start with a chatbot that can help you with simple queries; still, a bot can only get you so far. The good news is that, as soon as you type in a question, you’ll be transferred to a real person.

All of the site’s customer support representatives have at least 3 years of casino experience, so you won’t find yourself speaking to a newbie who doesn’t know how to help you. 

We got an instant response when we tested their live chat, and the ‘Support Hero’ was super helpful. The vast majority of players share this positive experience. You only need to see BitStarz Casino’s stellar complaint history at AskGamblers to know this is the case. After they help you out, you can even tip your support agent, which we’re sure you’ll be more likely to do if they give you a casino bonus!

Games at BitStarz Casino

BitStarz Casino is home to a fantastic, high-quality portfolio of casino games, thanks to the volume of software providers and the diversity of game choices available. Regardless of your experience and budget, there's something for everyone, from online slots to the BitStarz live casino.

Alongside the usual selection, a section dedicated to Bitcoin games also shows you the titles you can actually play in crypto. Otherwise, you can deposit in crypto, but you’ll have to play in a fiat currency.

You regulars out there have probably already bookmarked your favourite games but, if you want to look for that game you’ve just discovered in a forum, you can use the responsive search. 

If you’re just getting into gaming and don’t know where to start, you can easily browse by game type or provider, although it only lets you choose one provider at a time. Alternatively, and especially if you’re indecisive, you can use their random game generator. Supposedly, this picks a game based on your preferences, but we can’t attest to it not just being a gimmick. 

BitStarz Casino’s Commitment to Responsible Gambling

BitStarz Casino is licensed and regulated in Curaçao so you might not find as broad a set of responsible gambling tools that you would at a UKGC-licensed casino, for example. Players have remarked that their deposit pop-up may sometimes appear even when you still have funds in your account. We didn’t experience this personally, though.

However, that’s not to say that they don’t offer anything. On the contrary, as you can see from the list above, they do take this side of things very seriously. 

If you feel you are showing signs of problem gambling, BitStarz will allow you to self-exclude yourself from their casino. You can activate this or find out more information by contacting their support team. 

They also assist you if you have a friend or family member who is also experiencing problem gambling. Further support options can be found in their ‘Play Safe’ section. 

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Player Reviews

8.8
535 reviews
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Date
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Player rating
adamG
February 16, 2024
10

Tom from the support team thank you for always helping me with all the questions, it’s very pleasant. I so like your casino, the interface is simple and easy to deposit and withdraw winnings.
It's also mega cool that MoonWin gives bonuses three times a week, thanks a lot of guys

miroslav10
February 8, 2024
8

I've been playing here for a few years now and I can honestly say they are the best out there. Everything I think is important can be found there. They are reliable and consistently exceed my expectations.

Shark21
February 7, 2024
9

Playing bitstarz Casino here has been a great experience. You feel good with tons of bonus offers and promotions. Everything is perfect. My score is 10.

le0nmu1ler
February 6, 2024
10

I have had a consistently positive experience with this casino. Any concerns or issues I encountered were instantly resolved within minutes via chat support. I appreciate that there are no delays in payments. If the verification or wagering requirements are not met, the withdrawal process will not be delayed for hours and you will be informed by e-mail.

Kostya_k
February 4, 2024
10

Probably one of the best casinos I've ever encountered. Very fast payouts, many slots with good RTP. Welcome bonuses and other promotions are interesting. This casino probably works the way a casino should work. They don’t torment players with strange questions, checks, etc., if there is no real justification, as other casinos like to do. And everyone is happy. Just don’t forget that a casino is not about winning, but about having fun, and for this, this is the best casino at the time of writing.

Fury
January 25, 2024
10

This online casino will take you for the ride of your life. I was sceptical at first, but after a few bonus I was feeling quite at ease. These guys are the real deal, money went straight into the account as they say they will. Real money + real bonus = happy chappy. Thanks for your continued efforts to provide an amazing experience.

leo48
January 11, 2024
8

So far I haven't encountered any serious problems, there are a few minor difficulties with deposits but nothing that can't be solved. I really like their themes and above all they are honest and reliable.

Their approval process takes a bit long. The stake and minimum withdrawal amount is a bit too high for me. Finally, some games can have problems and I can switch to another game, which can be really annoying.

tysonopisano156
November 2, 2023
7

Bitstarz has been my absolute favorite casino to go to for years. I started playing here because of the high rating they had on askgamblers. I love the variety of games and the easy navigation. I love the many bonuses and super fast cashouts.

I do not like that I can no longer deposit via etransfer and they have gone to bitcoin exclusively. I do not play in bitcoin so I am going to have to find a new place to play. This is a shame because they are losing a very loyal customer who deposits a lot. I'm sure others who do not use bitcoin will be leaving as well. They should have never changed method of deposit during a level up contest as I was leveling up and now cannot even play. Very disappointing.

Message
Doop
November 2, 2023
7

My first and (mostly) favorite online casino.
Most legit at fairness, when problems arise. —& that is Something that’s VERY hard to find in online casinos.
The best thing is the fact that they update their “trending games” 6/7 days a week, at least. Also update the “hot” and “cold’ games. Very very much appreciated
Most support agents are on the players side and will take good care of you.
Not nearly as many confusing and/or “big” problems with bonus spins, money, etc, as all the other online casinos

Some of the games have insane minimum bets. Like $1,000 or more.
They have a higher minimum withdrawal amount than most (in my experience)
The big problems that DO arise, while minimal, seem to be ridiculous at times, and take far too long to fix (withdrawal/deposit issues-mainly withdrawal), rare but can be borderline crippling-anxiety-creating
You have to pay somewhat close attention when using bonus money- games that have 50/50 when you hit it MUST BE “collected” or you’re gonna go crazy trying to cash out or earn any comp points.
Some agents are down right disrespectful and you gotta watch out for them. Just start a new chat if you have any problems early in chat

belyi221
October 21, 2023
10

I've known BitStarz Casino for a fair while now, since back in 2018. I stumbled upon a review on their site with a promo code BONUS25, and I used that during registration. It scored me 25 no-deposit free spins. Managed to play through and withdraw around 600-800 PLN (can't remember the exact figure). They processed the withdrawal instantly after verification. Since then, I've been a regular at the casino, experiencing both wins and losses. But I play for fun; it's not a way for me to earn a crust, just a bit of entertainment.

Every day, active players get some free spins without deposit, and come Fridays, there's a no-deposit bonus from Nick with a x35 wagering requirement, no betting limits, and no withdrawal restrictions. Their customer support is lightning-fast, and payouts come through within 10 minutes. All in all, I reckon this casino is a ripper!

Sometimes the site slows down, not all games can be played a bonus (although this is the case everywhere). A fairly high wager x40, new games are released with a slight delay, unlike other casinos.

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Welcome Bonus

BitStarz Casino: 125% up to €100 / 1 BTC + 180 Bonus Spins

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