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BitStarz Casino
- No fees and instant payments for e-wallet and crypto players
- Dedicated crypto casino game selection
- Instant response on live chat and quick to resolve complaints
- Slower transaction times for Visa card and bank transfer payments
Editor’s View
From the moment you land on BitStarz Casino, you can see why it has won multiple awards in the last few years. The online casino is well-organised, making it easy for users to explore new or popular games, check ongoing promotions, or contact chat support.
The clean design without any clutter allows players to enjoy the latest games or tournaments from their desktop or mobile devices and get fully immersed in the games they love.
General Information about BitStarz Casino
If there’s one online casino that’s consistently rated highly by both players and experts, it’s BitStarz. From first glance, you’ll notice that BitStarz is accredited by several trusted companies in the casino industry, including us. Not once but twice, they’ve walked away with a coveted AskGamblers Award for Best Casino and Players’ Choice. Moreover, we’ve certified BitStarz by awarding them our prestigious AskGamblers Certificate of Trust.
In our expert BitStarz Casino review, we will go into more detail about why this gambling site has such a good reputation. So, keep on reading our casino review for the full lowdown on their payments, games, support and more. Don’t forget to check BitStarz player reviews and comments to see what your fellow punters say about BitStarz online casino.
Payment Information and Options at BitStarz Casino
Wherever you’re spinning from, once you’ve created a BitStarz Casino login, you should be able to deposit, withdraw and bet in your local currency, using a payment option that suits you. As a BitStarz Casino real money player, you’re really unlikely to have to compromise when it comes to payments. However, this casino does seem to favour e-wallet and crypto players.
BitStarz crypto casino is definitely where it’s at. If you buy, bet and breathe cryptocurrency, you’ll love playing here. You’ll have loads of choice, zero fees and virtually no delays when processing payments.
You won't be charged any fees for depositing and withdrawing funds, regardless of your payment method.
Before your first withdrawal at BitStarz, you’ll need to complete their verification process as part of their licensing requirements. Crypto and e-wallet withdrawals are processed almost instantly, but it will take you considerably longer to receive your winnings if you withdraw via debit card or bank transfer. Players often make the mistake of not calculating the time for the casino to approve the withdrawal, so keep that in mind when looking at the speeds listed above.
If you want to sack your Visa card for the additional benefits that come with paying in crypto, BitStarz even has some recommendations for where you can buy Bitcoin to get started.
Customer Support at BitStarz Casino
This is another area where BitStarz shines. Even some of their most loyal customers will admit this hasn’t always been the case, but lately, they’ve stepped up their customer support game, which is available 24/7.
The easiest way to reach out is through the Bitstarz live chat. You’ll start with a chatbot that can help you with simple queries; still, a bot can only get you so far. The good news is that, as soon as you type in a question, you’ll be transferred to a real person.
All of the site’s customer support representatives have at least 3 years of casino experience, so you won’t find yourself speaking to a newbie who doesn’t know how to help you.
We got an instant response when we tested their live chat, and the ‘Support Hero’ was super helpful. The vast majority of players share this positive experience. You only need to see BitStarz Casino’s stellar complaint history at AskGamblers to know this is the case. After they help you out, you can even tip your support agent, which we’re sure you’ll be more likely to do if they give you a casino bonus!
Games at BitStarz Casino
BitStarz Casino is home to a fantastic, high-quality portfolio of casino games, thanks to the volume of software providers and the diversity of game choices available. Regardless of your experience and budget, there's something for everyone, from online slots to the BitStarz live casino.
Alongside the usual selection, a section dedicated to Bitcoin games also shows you the titles you can actually play in crypto. Otherwise, you can deposit in crypto, but you’ll have to play in a fiat currency.
You regulars out there have probably already bookmarked your favourite games but, if you want to look for that game you’ve just discovered in a forum, you can use the responsive search.
If you’re just getting into gaming and don’t know where to start, you can easily browse by game type or provider, although it only lets you choose one provider at a time. Alternatively, and especially if you’re indecisive, you can use their random game generator. Supposedly, this picks a game based on your preferences, but we can’t attest to it not just being a gimmick.
BitStarz Casino’s Commitment to Responsible Gambling
BitStarz Casino is licensed and regulated in Curaçao so you might not find as broad a set of responsible gambling tools that you would at a UKGC-licensed casino, for example. Players have remarked that their deposit pop-up may sometimes appear even when you still have funds in your account. We didn’t experience this personally, though.
However, that’s not to say that they don’t offer anything. On the contrary, as you can see from the list above, they do take this side of things very seriously.
If you feel you are showing signs of problem gambling, BitStarz will allow you to self-exclude yourself from their casino. You can activate this or find out more information by contacting their support team.
They also assist you if you have a friend or family member who is also experiencing problem gambling. Further support options can be found in their ‘Play Safe’ section.
Final Verdict on BitStarz Casino
BitStarz Casino has several unique promotions available on their website, including Jackpot Mania, Bonuz Mania, and Piggyz Mania. Through these promos, players can win daily jackpot spins, minor and mega jackpots, and grow and break "piggyz" to win up to $50,000. However, please bear in mind that casinos are prone to changing their promotions and updating prize pools, so always check which offers are currently available and what the current prizes are worth.
BitStarz Casino never fails to create an engaging experience for the members, who have access to top-rated slots such as Legacy of Dead, Fruit Heaven or Big Bass Bonanza, to name a few. The slots collection keeps increasing as BitStarz adds new games as they emerge.
There’s no better place to become a VIP member than BitStarz. As a VIP player, you can enjoy better bonuses, unrestricted fash cashouts, and exclusive access to the latest titles, as well as support from the dedicated VIP manager.
Multiple prestigious awards the casino has won in the last few years, alongside AskGamblers’ Certificate of Trust and Best Casino Award, speak much more about the quality of this casino than we can ever say in this review.
Recommended by experts
Player Reviews
Bonus is nice, good boost to the balance. Suport response fast and helpful. The withdrawal to bank card took longer than expected, would be lovely to fix that
I’ve been on the hunt for a reliable and fun online casino, and honestly, BitStarz Casino really stands out from the rest. One of the things I appreciate most is that there are no hidden fees, especially when it comes to deposits and withdrawals. If you’re using e-wallets or crypto, the payments are instant, which is super convenient and hassle-free. Their crypto casino game selection is also quite solid. There’s a good mix of popular titles and some unique options that keep things interesting. I’ve spent hours exploring their games without getting bored. What really makes a difference, though, is their customer support. Every time I’ve had a question or a small issue, their live chat support team has responded quickly and professionally. They’re always helpful and make sure everything is resolved smoothly. Overall, BitStarz Casino delivers a smooth, secure, and fun gaming experience that I definitely recommend to others.
The only thing I’ve noticed that could be improved is the transaction speed when using Visa cards or bank transfers. Compared to other payment options like e-wallets or crypto, these traditional methods can be noticeably slower. If you’re someone who prefers quick cashouts or is in a bit of a hurry to access your winnings, the wait can get a little frustrating. Sometimes, it takes a couple of business days for the funds to show up, and while that might be standard for banks, it feels a bit outdated given how fast other methods are nowadays. I understand there might be processing delays on the bank's side, but as a player, it’s still a bit disappointing when you’re used to instant transactions elsewhere. It would be great if the casino could work on speeding this up or offering more advice to help players choose the fastest available option. Everything else runs smoothly, though.
KYC process is extremely fast, and the withdrawal process is even faster! Very large and big game library. I feel very safe depositing in this casino and support is efficient and professional.
Not a lot of promotion. The jackpot mania and the bonus mania are a very poor kind of promotion and you may deposit for a bonus and if you're lucky enough, one day you may be able to break your piggy bank (I never had that chance) or have a little cashback. And for the free spins that they gave (not the deposit one), the 100$ limit withdrawal is very low, but it is achievable, I did it a couple of times already.
Hi Serialexp!
Thank you for reviewing us :)
Appreciate the kind words and the feedback about the promos. I totally understand that the max withdrawal on some bonuses is not what you and many others would have wanted. The reason for that is so we can give more of them, giving players more chances of winning something.
It's important to note that this is not for all bonuses, as the deposit bonuses doesn't have this rule.
At BitStarz, we offer quite a few bonuses. Besides what you mentioned we offer Monday Reload, Free Spins Drops, Second Chance Spins, Wednesday Free Spins, Free Spins Drops, Friday Loyalty Bonuses, Cashback Weekends, Free Spins Weekends, Level Up Adventure and much more :) For me, that's a pretty decent amount but I wholeheartedly respect your opinion if you feel we're not having a lot of promos.
I'd really appreciate it if you could mention what we're missing in terms of promos so we can improve, which we're all about :)
Thank you for helping us get better!
Olle
When you make a deposit to take on a bonus with these guys and it says 300 spins you actually get 300 spins. Unlike most casinos where it says 300 spins and that's over the course of your next four deposits or something
Hi Rock604!
Very much appreciate your kind words here :)
We believe in building long-term relationships with our players and in order to do that, we gotta
be honest and transparent. Happy to see you're so appreciative of the way we do business :)
Olle
BitStarz is a highly rated online casino known for its fast payouts, wide game selection, and user-friendly interface. It supports both fiat and cryptocurrencies, making it accessible for a wide range of players. The site features games from top-tier providers and offers generous bonuses, including a welcome package and free spins. BitStarz is also known for its excellent customer support and transparent operations. With a strong reputation for fairness and security, it remains a top choice among online casino enthusiasts. Whether you’re a casual player or a high roller, BitStarz delivers a quality gaming experience.
Hi Vivcru123!
Thank you so much for the kind words :)
Really appreciate you taking the time to write such a nice review of us! If you ever feel we can do something better, please just let us know!
Olle
3 stars for now because I was able to win big with Plinko, so I think the games are not rigged. Supports team also answer pretty quick, so that's a plus
However, it's been almost 2 days and my withdrawals are still pending due to being reviewed for the big win. I'm a bit worried about receiving my money because other casinos like stake for example do not have this "big win review" process, so I don't know why it take so long to process my withdraw with Bitstarz. Hopefully I'll get my money soon and I'll change this review to 10 stars by then.
Hi there!
Thank you for your review :)
As for the withdrawals pending, I'm happy to announce here that it was taken care of shortly after this review was written and the player was paid in full :)
Game selection is unmatched and the website is easily navigated. They have a great selection of cryptocurrencies one can deposit. They have all my favorite games
Games reload sometimes in the middle of the action. And I must say that there new bonus feature is not very rewarding. But I suppose one can look past this
The instant play games and the video slots is my favourite. The live games are also worth experiencing. This awaiting my bonus but overall not bad casino.
Hi Sinzsin!
Thank you for your amazing feedback! : )
Olle
Withdrawal and deposit are so fast! The support team and agents is there for u 24 hours! BitStarz is the best Casino online #1! Games RTP are superb and everything is easy to find!
My only problem was the first withdrawal with all these documents to upload..but hey now is fixed and I can say only excellent words for the support team!
Hi Alen!
Thank you so much for reviewing us, and for giving us a full score!
I know that the verification process is less than fun, but luckily once it has been done it's all smooth sailing from there. Worth mentioning is that we done set the rules for verification, but rather our regulator who's issued our license.
I'm all ears for ways that we can make the verification smoother within the lines of the law, so if you have any ideas, I'm all for listening to them.
Olle
Good games, good pay hard to cash out. Been playing for couple months spending my money. All of the documents were confirmed quickly but the most important never got confirmed. I have uploaded 10 files and they didn't work. I don't understand why they say it's not original. It's really hard to go KYC.
Really bad tech service. Not helpful. I can't withdraw my 15k euro easily, have to go to bank, to national registry institution to make proof of address. Have uploaded 10 various original documents from institution websites they never became valid. So I have to skip my work day to get verified my documents to get withdrawal.
Hi Mashalaksh!
First of all, thank you for the valuable feedback.
When it comes to verification, I can promise you we're not trying to make things harder than they need to be :/ that said, we do have regulations to follow which is set by our regulator. We proudly have some of the fastest withdrawals in the business, with an average time proudly displayed on our site (normally around 7 minutes).
I'm really sorry the verification process fell short of your expectations :/
Olle
Their catalogue for slots is great. They give you free spins it seems with every deposit. Site runs smoothly and doesn't lag. I just love spinning or watching a slot machine spin so their Jackpot Mania daily spins is such a pleasure for me. Withdrawals are fast! Once you're verified it is processed almost right away. I've gotten withdrawals between 15 minutes up to 4 hours from the request and they work 24 hours a day to process them. Bitstarz is one of my go to casinos.
The minimum amount I am able to deposit is $40 which I think is so strange as my first deposits were $20 at first. I am not able to deposit less than $40 and that's sometimes disappointing.
Hi there :)
Thank you so much for the nice words!
I'm so sorry you feel the minimum deposits are a bit high :/ it depends a bit on the method used to be honest. We try to keep them as low as possible but I totally understand that the 40 dollar minimum might be a bit steep.
I appreciate your feedback and will take it into consideration for the future : )
Olle
Tried a LOT of casinos, this one is by far the best. Daily free tournaments, extra fast withdrawal, support is excellent and they have responsible gaming settings.
Hi TimeTraveller99!
Wow, I don't think one could get better feedback than that! : ) thank you so much for the kind words and I wish you the best of luck in the future here!
Olle
This is my favorite casino. Everything is great here, from the selection of slots to the payouts. I have never had any major problems. Plus, the bonuses are great.
Hi Slovakmil,
Thank you so much and especially happy to hear you like the bonuses we give : )
Olle
I have been using the services of this gaming club for several years now. I think this is a good casino. Yes, it has its own nuances, but there are more pros than cons. For example, I am especially pleased that money is withdrawn quickly, but the wagers are very high for me.
Hi there,
Thank you for reviewing us!
I'm glad to hear we do a lot of things right! When it comes to the wagering I presume you mean the wagering requirements for the bonuses? I'm sorry you find them a bit high :/ we try our best to hit the balance between amount of bonuses and the wagering.
Normally frequent bonuses means a bit higher wagering, but I understand it's not for everyone and I take your feedback seriously :)
Olle
I used to play at this casino for around 1 year and still! dont have any issues. I like fast withdrawals, fast verification, bonuse comes with every deposit. so I recommend to try
Hi Joel!
Thank you so much for taking the time to review us : )
Appreciate you!
Olle
What I like about BitStarz Casino is the wide variety of games they offer, including slots, live casino, and table games. The user interface is also very intuitive and easy to navigate. Additionally, their customer support is responsive and helpful, making it a pleasant experience overall. I also appreciate the quick withdrawal process and multiple payment methods available, which adds convenience for players.
Hi there and Teremi Kasih (sorry for the spelling),
I happy you enjoyed yourself here and I was wondering if there's something we can do to improve the score from 6 to 10? : )
Olle
I heard about BitStarz Casino from a friend, and I am so thankful I did because I can see this becoming my go-to option at online gambling. The games are superb, and I can say that the promotions are fantastic with making me more motivated to play for big rewards!
I did not give it the highest scores possible because I do see some gaps with it, including some delayed replies with the customer support. I hope that can get addressed because people are missing out on a good time.
Hi there!
Thank you so much for the nice words and I'm happy we seem to do many things right :)
That said I'm sad to see we missed the mark in the support department, so it would be super helpful if you could explain a bit further so I can see what we can improve :)
Thank you so much!
Olle
What I really like about this casino is the speed of withdrawal and also the games available. I did not have any difficulty when withdrawing, and this is what makes it one of the best casinos I have visited. So many games and so much money it makes me excited every day. Thank you for this, amazing.
Maybe I haven't found anything bad yet, especially with the customer service
He is available to answer all questions. My experience in this casino can be put in the category of the best experiences, hope it continues like this and I will also continue playing. Thank you and I recommend it.
Hi Abbes!
Thank you soooo much for the nice words :)
I'm glad to hear you haven't come across any dislikes yet, but if that were about to happen, please reach out to us so we can improve! : )
Appreciate you!
Olle
It is one of the best online casinos I ever played, with friendly support, a wide variety of games, fast website. Yesterday played for the first time and was able to win a large amount of money ( approximately 70,000 USD)
Next day after winning bitstarz disabled my account. In support they said my account is under review. I have accounts in many different casinos as a high roller but never has this situation. Hopefully It can be resolved as soon as possible :)
Hi BigBet!
Thank you so much for the kind words :)
Oh no, I really hope all of this has been resolved by now :/ if not, please message me and I'll see what I can do!
Olle
Everything is the best on this website I would definitely recommend everyone to play on it every day and I'm excited about the new bonuses they have every day it's awesome
Hi Creee!
Oh boy, thank you so much for your review, your kind words means a lot to us :)
Also happy you appreciate the bonuses, we try to give as many as we possibly can! :)
Have an amazing day,
Olle
Recently made an account, and played live games. Liked how there are games available for less amount for a minimum bet. And even won some amount and received fast. The casino seems to be good for now.
Hi there!
Really appreciate your kind words and the 10/10 score! :)
Thank you for your loyalty and if you have any questions or need help, just let us know! :)
Olle
[Previous] fast payout, easy deposit, good selection of games. And I used to be able to deposit easily, that was my favorite thing about this online casino.
The payment methods will vary from time to time. Before my big win about 2 to 3 weeks ago I used to be able to deposit easily using my visa debit. I was going to deposit today but my payment method was gone and my only option was crypto which I have never done before. Asked my spouse to look at his payment methods, and he still had interac etransfer and visa methods available to him. When I asked support, they couldn't give me any info other than "payment methods will vary from time to time" but apparently this isn't the case for all the players... oh but they won't tell you if it is or not because they can't discuss other players' info. So I asked "in general" if players could only play on Bitstarz with Crypto... and they still couldn't tell me 🤷♀️ I asked if I would ever be able to deposit using my old methods and they couldn't even tell me that.
That's the reason for 2 stars. Otherwise I wouldn't have given the 2 stars if they would be able to tell me more in-depth.
Hi there,
Thank you for much for reviewing us!
I'm sorry to hear your preferred deposit option isn't available anymore :/ as for why your spouse has it I'm not too sure as I cannot talk about other people's accounts :/. Trust me when I say we want all methods to be available in all countries and for all regions and players, but often it's the case that the payment provider limits the availability.
I totally understand that crypto is a bit trickier in the beginning, but there are huge benefits for you as a player, including instant withdrawals. I very much appreciate you being willing to give that a shot, despite it adding a bit of inconvenience in the beginning.
If you have any further questions, please let me know.
Olle
Quick & easy registration. Very User friendly interface. Wide variety of games, with a ton of slots/providers to choose from. Multiple currencies & crypto deposit methods. Fast withdrawal times. In most instances, no KYC require. VPN friendly. Alas, my favorite part of bitstarz is their automatic currency exchange, allowing you to play any slot, regardless of whether that particular slot accepts your current form of funds (example- You deposit and are playing with XRP (ripple) and go to open a slot, just to see that the specific slot/provider doesn't accept XRP as a usable currency...in most casinos, if you try playing a slot with an non-usable currency, then you're just S.O.L if you dont have any funds available in an accepted currency for that game/provider...well in bitstarz, instead of simply being S.O.L, before you enter the game your notified that the specific game doesn't accept the selected currency and will automatically give you the option to play your XRP funds while being displayed in FIAT (USD$) which is a huge plus in my eyes because i don't always deposit to my USD wallet and instead deposit and play in a crypto wallet, and at bitstarz, I dont have to worry about not being able to use my funds when trying to play certain providers/games that don't accept certain cryptos. All in all, Bitstarz has been the best casino I've played online, by far. Yes, there are a few other ones that are really good casinos, too, but after many years of online casinos gameplay, Bitstarz takes the cake for sure!
Seems they only require verification/KYC from certain accounts/players, because personally know multiple people who have never verified any info yet have made multiple withdrawals without question...and then I know people who were required to provide KYC/verification documents before being able to make a withdrawal. Just seems that the requirement to complete KYC or not have to, would be the same across the board, either required or not required for every player and every account.
Hi there :)
Thank you so much for the kind words :)
Sadly I cannot speak to why some friends of your haven't yet been KYCd as I cannot speak of other accounts. That said, there's a requirement to KYC when the deposits reach a certain threshold amount (to my knowledge).
That said, thank you for your kind words and I wish you all the best at BitStarz : )
Olle
Very great site, I recommend it to everyone, lots of games, very good bonuses. It's great to be here. My chances of winning are much better than other sites.
Do not use Skrill bank transfer. It's been 10 days since my money was transferred and it's still not in my account. Bitstarz processed within 24hrs but Skrill is something horribly bad. I do not recommend card payments, only crypto.
Hi Levikee,
Thank you so much for your kind review!
To be honest with you, I totally agree. This is a perfect example why we promote crypto so much. FIAT options often has complications and as it's a third party, there's all kind of checks, delays, etc. With crypto it basically removes the middle man, and thus, we never have these issues.
Thank you for being so loyal!
Olle
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I deposited and started playing on BitStarz.com normally. After winning around $900, I requested a withdrawal. The platform then asked me to complete KYC verification, which I accepted.
I uploaded my credit card statement issued by China Construction Bank. This document includes my full name and full address, both in Chinese and supported with a verified translation. However, BitStarz rejected it, saying it does not show the address, which is not true.
It appears that the platform is intentionally blocking the withdrawal process. My account is fully verified otherwise, and I have already complied with their documentation requests.
I request BitStarz to complete my KYC and allow my rightful withdrawal.
Attachments can be provided if needed.