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From the moment you land on BitStarz Casino, you can see why it has won multiple awards in the last few years. The online casino is well-organised, making it easy for users to explore new or popular games, check ongoing promotions, or contact chat support.
The clean design without any clutter allows players to enjoy the latest games or tournaments from their desktop or mobile devices and get fully immersed in the games they love.
- No fees and instant payments for e-wallet and crypto players
- Dedicated crypto casino game selection
- Instant response on live chat and quick to resolve complaints
- Slower transaction times for Visa card and bank transfer payments
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BitStarz Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
General Information about BitStarz Casino
If there’s one online casino that’s consistently rated highly by both players and experts, it’s BitStarz. From first glance, you’ll notice that BitStarz is accredited by several trusted companies in the casino industry, including us. Not once but twice, they’ve walked away with a coveted AskGamblers Award for Best Casino and Players’ Choice. Moreover, we’ve certified BitStarz by awarding them our prestigious AskGamblers Certificate of Trust.
In our expert BitStarz Casino review, we will go into more detail about why this gambling site has such a good reputation. So, keep on reading our casino review for the full lowdown on their payments, games, support and more. Don’t forget to check BitStarz player reviews and comments to see what your fellow punters say about BitStarz online casino.
- E-Wallets 0-1 hours
- Crypto Currencies 0-1 hours
- Bank Transfers 1-5 days
- Card Payments 1-5 days
- Weekend Cashouts Yes
- Progressive Jackpot Wins Paid In Lump Sum
Payment Information and Options at BitStarz Casino
Wherever you’re spinning from, once you’ve created a BitStarz Casino login, you should be able to deposit, withdraw and bet in your local currency, using a payment option that suits you. As a BitStarz Casino real money player, you’re really unlikely to have to compromise when it comes to payments. However, this casino does seem to favour e-wallet and crypto players.
BitStarz crypto casino is definitely where it’s at. If you buy, bet and breathe cryptocurrency, you’ll love playing here. You’ll have loads of choice, zero fees and virtually no delays when processing payments.
You won't be charged any fees for depositing and withdrawing funds, regardless of your payment method.
Before your first withdrawal at BitStarz, you’ll need to complete their verification process as part of their licensing requirements. Crypto and e-wallet withdrawals are processed almost instantly, but it will take you considerably longer to receive your winnings if you withdraw via debit card or bank transfer. Players often make the mistake of not calculating the time for the casino to approve the withdrawal, so keep that in mind when looking at the speeds listed above.
If you want to sack your Visa card for the additional benefits that come with paying in crypto, BitStarz even has some recommendations for where you can buy Bitcoin to get started.
Games at BitStarz Casino
BitStarz Casino is home to a fantastic, high-quality portfolio of casino games, thanks to the volume of software providers and the diversity of game choices available. Regardless of your experience and budget, there's something for everyone, from online slots to the BitStarz live casino.
Alongside the usual selection, a section dedicated to Bitcoin games also shows you the titles you can actually play in crypto. Otherwise, you can deposit in crypto, but you’ll have to play in a fiat currency.
You regulars out there have probably already bookmarked your favourite games but, if you want to look for that game you’ve just discovered in a forum, you can use the responsive search.
If you’re just getting into gaming and don’t know where to start, you can easily browse by game type or provider, although it only lets you choose one provider at a time. Alternatively, and especially if you’re indecisive, you can use their random game generator. Supposedly, this picks a game based on your preferences, but we can’t attest to it not just being a gimmick.
BitStarz Casino’s Commitment to Responsible Gambling
BitStarz Casino is licensed and regulated in Curaçao so you might not find as broad a set of responsible gambling tools that you would at a UKGC-licensed casino, for example. Players have remarked that their deposit pop-up may sometimes appear even when you still have funds in your account. We didn’t experience this personally, though.
However, that’s not to say that they don’t offer anything. On the contrary, as you can see from the list above, they do take this side of things very seriously.
If you feel you are showing signs of problem gambling, BitStarz will allow you to self-exclude yourself from their casino. You can activate this or find out more information by contacting their support team.
They also assist you if you have a friend or family member who is also experiencing problem gambling. Further support options can be found in their ‘Play Safe’ section.
Customer Support at BitStarz Casino
This is another area where BitStarz shines. Even some of their most loyal customers will admit this hasn’t always been the case, but lately, they’ve stepped up their customer support game, which is available 24/7.
The easiest way to reach out is through the Bitstarz live chat. You’ll start with a chatbot that can help you with simple queries; still, a bot can only get you so far. The good news is that, as soon as you type in a question, you’ll be transferred to a real person.
All of the site’s customer support representatives have at least 3 years of casino experience, so you won’t find yourself speaking to a newbie who doesn’t know how to help you.
We got an instant response when we tested their live chat, and the ‘Support Hero’ was super helpful. The vast majority of players share this positive experience. You only need to see BitStarz Casino’s stellar complaint history at AskGamblers to know this is the case. After they help you out, you can even tip your support agent, which we’re sure you’ll be more likely to do if they give you a casino bonus!
Complaints
Read the complaints other players have left for BitStarz Casino. Learn more about complaints.
Complaint Statistics
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Share your thoughts with other playersTop reviews from our players
Hi PabCroc! Thank you so much for the nice words : ) I also hope we won't let you down, and please please let us know if there's anything we can improve upon in the future :) we're all ears! Olle
I enjoy browsing and playing here. No weird bugs or weird behavior. Just smooth operation without any issues or complaints. Plan to stay with it for a long time.
Hi godfather_riku! Thank you for that :) I really appreciate you taking your time to give us such nice feedback! Is there anything we can do to improve you think? We'd love to earn a 10/10 from you in the future, and we're all ears if you think we can do something better than we are now : ) Be well! Olle
I love Bitstarz because of its extensive game library, fast and varied payment options, and positive reputation for customer service. Other appealing features include generous bonuses, exclusive games, and robust security measures. I also love that u win most of the time. And when u cash out it's always fast and it's the only casino that I play on. I won't play anywhere else.
Hi Smash18! Wow, I don't think we could get more stellar feedback than that :) Thank you so so much for your kind words and if there's anything we can improve upon, please let us know. Best of luck with us! Olle
Clean, modern, and incredibly easy to use — this platform stands out from the rest. The layout is smooth and responsive, making navigation effortless whether you’re on mobile or desktop. The game selection is massive, with all the top titles from Pragmatic Play and many other leading providers. I especially love the way the games are categorized — the subcategories make it super convenient to find exactly what you’re in the mood for, whether that’s slots, live games, or table classics.
Everything feels unique and thoughtfully designed, not just another generic casino layout. The user experience shows that they actually care about players enjoying their time, not just spending money. Customer service is another huge plus — you’re not talking to bots or waiting hours for replies. Real people respond quickly, professionally, and genuinely try to help resolve issues or answer questions.
On top of that, the email bonuses are frequent and generous. They don’t just send random offers; the bonuses actually match your playstyle and feel personal. Overall, it’s a reliable, exciting, and player-focused platform that gives you everything you’d want — smooth design, top-tier games, and excellent support that actually treats you like a valued customer.
What I dislike — and it’s really just one main issue — is how the bonuses are all grouped together in one place. When you have multiple active offers running at once, it becomes confusing to figure out which bonus funds are being used, what the current wagering requirement is, and how much is left to clear. There’s no clear breakdown or tracker that separates each bonus or shows progress individually. You end up doing the math yourself or checking multiple sections just to keep track, which can be a bit frustrating when you’re trying to play efficiently or manage your balance strategically.
It would be great if the platform made this system more transparent — maybe a dedicated bonus dashboard that shows each offer, its wagering percentage, progress bar, and expiration date separately. That would make a big difference for players who like to plan their gameplay and take full advantage of promotions.
Other than that, there’s not much to complain about. Everything else — from the game selection to the design and support — is genuinely top-notch. This small improvement would take an already excellent platform and make it truly perfect.
Hi there! I can't thank you enough for writing such a nice review about us :) Also, very much value your feedback on the bonuses and how we can make things more clear. It's very difficult for us to know what to improve on sometimes, especially if players don't tell us. That's why your feedback makes all the difference and thank you so much for that! Olle
It has a simple interface that is user-friendly and a very easy-to-use platform, and its withdrawal process is convenient and quick to reflect in my wallet.
Hi Money016! Very much appreciate you taking your time to write such an amazing review of us : ) Thank you so much and hope for a lot of big wins in your future! Olle
I like the games on Bitstarz they are my kinda games,definitely recommend this site if you like the easy games and easy access to get to them and play them
Theres not very much no deposit free spins would like to get free no deposit free spins for all player old and new so we can play play play play the day away.
Hi Roxymagic! Thank you for reviewing us :) I hope we can improve enough in the future to improve our score! : ) We tend to give away a lot of free spins on a weekly basis, but it does require you to be active in our casino, but even if you're not, the JPM Jackpot Spins are available on a daily basis! : ) Olle PS: You can also join our telegram group where we have free spins drops regularly : ) https://t.me/bitstarzcasino
I really enjoy this casino! The slots are amazing, the gameplay runs smoothly, and the site is super easy to navigate. The bonuses are a great touch, and everything feels fair and fun.
The casino is good overall, but withdrawals take too long, and there aren’t enough payment options. Customer support could also respond faster during busy times.
Hi Siyanda444! First and foremost, thank you thank you thank you! It really means the world to us that you reviewed us, and even more because we got a perfect score :) We truly appreciate you! As for payment options, I wish we could offer a ton of them trust me. But some payment options don't operate in certain countries and jurisdictions, leaving us in their mercy. But despite that, I'm eternally grateful for giving us 10/10! Olle
Have you ever wondered what a multi-award-winning crypto casino looks like? If you are, you've come to the right place. BitStarz casino is a brand that, from its inception, began to position itself highly among premium casino clientele. This is primarily due to the vast number of games on offer and the enticing selection of promotions.
My experiences with this casino are related to the beginning of their online platform launch. After just a few days, I registered and immediately made a deposit through the Bitcoin network. I didn't use the welcome bonus because I just wanted to try their slot machines. I made my second deposit through Skrill, and I had significant winnings there, after a few days of playing (around €380).
Besides these obvious advantages and positive experiences, it should be noted that the crypto casino Bitstarz accepts a large number of players from different countries. This means you probably won't have any problems registering. I think just over 15 countries are prohibited from registering at this excellent online casino.
It was perfectly logical for me to check personally if they were really that good. My BitStarz review will attempt to answer your basic questions, as well as many advanced ones. Conclusion: It's worth registering at this casino and confirming that they can be added to the list of the best online casinos.
If you're a traditionalist, you'll be unpleasantly surprised by the look and navigation of BitStarz casino. Absolutely, nothing on the page looks like it's in the right place. Although design is the least important thing when it comes to the quality of a casino, first impressions are always important. The design looks like a poorly blended mix of modern and cartoon styles. The only positive thing is the dark theme, which doesn't strain the eyes and is actually soothing.
Hi zeljkom! Olle here from BitStarz, I very much appreciate you taking the time to review us, and also for the 9/10 score! Hope we can earn a 10/10 in the future : ) Appreciate the feedback of the site and the way it looks, would love if you could elaborate a bit more as to what you don't like about it. Specifics would really help us improve and your feedback is truly important to us. If you didn't give it, we'd never know what we did good or bad :) Appreciate you! Olle
Bonuses drew me in – claimed some free spins over 2 deposits plus their famous "VIPSPIN25" no-deposit bonus. The ‘Level Up Adventure’ promo gave €50 extra play-through wagering. But beware: 40x rollover requirements are brutal. My €753 win vanished trying to clear them. Games? Phenomenal selection – Pragmatic Play slots and Evolution live dealers ran smoothly on mobile. Solid for casual play; high-rollers should study T&Cs like a textbook.
As a U.S. player, I used VPN for access since BitStarz ‘unofficially’ allows it. Their 40x restriction is also a challenge! Withdrawal took 27 hours (not ‘instant’ as advertised), and KYC demanded 3 documents despite small wins.
Hi doublechen973, Olle here from BitStarz :) thank you so much for reviewing us and also for the kind words! Just wanted to clear up some confusion here, we don't accept US players :/ but I see NZ here. If we saw US docs for your KYC, we have a policy to close your account. So would be great if you could help me understand your situation a bit better :) Olle
It's extremely uncommon to have a very helpful support staff for online casinos. The only one I can say is not only helpful, but the very best in this business and most businesses. I'm astounded at the dichotomy between the average to the extraordinary that BitStarz continually exemplifies! One person in particular was Aaron. He should be a consultant for customer service/ support and that's not an exaggeration. The 99% could learn from his calm collected approach, actively working to get to the root issue, never placing blame on either party instead working towards an eloquent solution that will help both myself and the casino improve/ avoid future mishaps. Very professional, inquisitive, felt listened to and no longer upset just by his ability to show he listens and wanted to fix the issue not just for the company, but for me as well.
Can't say enough good about him. Also someone named Jennifer (I believe) helped me a while back and she was fantastic too.
This is very very rare, that's why I feel bitstarz are the place to play since their support is so player focused and they have the staff to carry out that difficult process! That seems to indicate they (bitstarz) put a lot of value on their players and care into what they do.
Found an issue with a game, but Bitstarz quickly resolved it! It was mostly an annoyance and time drain, but it led to a great reminder sent I like bitstarz so much!
Hi Ddj488! Just wanted to thank you so much for the kind review of us! : ) Really appreciate you taking your time to write such kind feedback :) I will also pass on the feedback to Aaron! Olle
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It feels like a well‑made product with a lot of possibilities. Easy to move around and see what’s available. I’m satisfied and hope that it won't let me down.