Ag Awards

WinPalace Casino - Will not pay and has done unauthorized withdrawals

Complaint Info
Disputed casino WinPalace Casino
Reason Delayed payment
Amount $ 4700
Posted on July 16, 2014

WinPalace has refused to honor withdrawal requests of $1,700.00, $1,300.00 and $1,700.00 due me from my account with them.

On 12/6/11, I discovered that WinPalace has submitted EIGHT (8) withdrawals of ~ $100.00 each with a "foreign transaction fee" for each withdrawal.

They have not responded to my requests for rectification and return of my money.

Can you help with this?

Thank you.

Posted on December 12, 2011

hi wfm316,

our finance is in direct contact with you, why do you need my help? they will solve your issues.

let me know if you'll need assistance in the future on other issues.



Posted on December 18, 2011

Dear @wfm316,

Please let us know if there's an update regarding your ongoing complaint. Please keep in mind that you are supposed to reply within the given 96-hours time frame, otherwise AskGamblers Complaints Team will consider the case as Resolved and it will be closed accordingly.

Thank you for your cooperation.

Posted on December 19, 2011

Hello All: As of 12/19/11, still no payouts, this request from WinPalace has been for 31 days now. Thirty one days!

Posted on December 22, 2011

Finally paid...34 days later....

Thank you to AskGamblers for your help!

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