Ag Awards

WinPalace Casino - They cheated on me

Complaint Info
Disputed casino WinPalace Casino
Reason Software fairness
Posted on May 16, 2014

I was playing three card poker and was up and down I had invested a bit of money by this point and was having some fun I had a good idea of the risks but one hand caught my eye when I lost the dealer had jack high and I had king high and the dealer won so I waged a complaint right away with the live chat help and I was a little irate ill admit it but the way it was handled mad me even madder they shut down the casino and locked out my account now I can't log on and I still had money that I hadn't lost yet this just happened last night but I haven't heard anything from them and I had sent them a few emails so I'm thinking I pretty much got robbed and cheated so knowing they're over seas I'm sure I'll never see my money again

Posted on February 24, 2014


please send me the username so I can check with the casino brand manager.


Posted on February 26, 2014

The whole matter was taken care of by win palace in a timely and fair way I want to thank them for helping me and understanding my side the more than explained what may have happened and were very professional in their response

Posted on March 2, 2014


happy to hear that.

Have an amazing day.


Posted on March 3, 2014

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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