I played with my initial $100 deposit for a few weeks at winpalace.com on their video poker machine. When I hit for $1800 I went to withdraw, but it showed my "withdrawable" amount was .44 .. I went to live chat. I was told that I needed to play out my bonus in order to withdraw. I had to play over $4k.
A week later I hit for another 4 aces and had my account up to $2800.. I went to cashier and it still said I had only .44 to withdraw.
I then hit the Royal Flush on the $1 machine. I had over $5800 in credits. Still .44 was withdrawable so I went to live chat. I was told by Lenny I only had $44 more to play to get the "playthrough" on my bonus. I played 3 hands on the $5 machine and sure enough, the withdrawable amount was $5846.. I was elated and relieved. I am a cancer patient with over $10k in medical bills.
I have kept all my transcripts of each chat. I took a screen shot of my "withdrawable" amount. I clicked the wire transfer after my FAXBACK was approved. The maximum wire is 3K... I was told it would take 5-10 business days. When I went back to talk to live chat 4 days ago.. My remaining credit of $2486 was GONE! I went immediately to live chat and was told that I was only approved for $500 that I had not "played through" my bonus chip????
To date I have not received a penny of my $5486 that was rightfully my winnings. I have been cheated and I am sick to my stomach.
How can I go after this horrific business. What they do to fraud the public is despicable.