What's new

  • What's new
  • Notifications
Search
Search for over 1000 casinos, slots, bonuses

Notifications
failed to load.

Reload

You don't
have any
notifications.

Reload
View all

Notifications
failed to load.

Reload

You don't
have any
notifications.

Reload
View all

WinPalace Casino - Don't pay my money

RESOLVED
Complaint Info
Disputed casino WinPalace Casino
Reason Refund declined
Amount $ 500
Posted on July 22, 2014

I have played for sometimes in WinPalace Casino, I lost about 4000 dollar and I had 500 dollars left to play, now I know the casino is all fraud and I want to take my 500 dollars back, my withdrawal approved on the 23rd but I have not recieved my money yet, they lock my account and they don't have even any reason not to give my money, i saved all the chats with the live chat and they say contacct the finance dep. I have contact them and they don't respond, now I would like to get all the money back since the whole casino seems fraud.

I have deposited about 4000 dollars in this fradulant casino.

The 500 dollars that I want, it is not even a wining money..it is my own. and I have never recieved any bonuses or anything to stop me from withdrawing.

Posted on March 8, 2012

Hello,

your deposits has been refunded to your account, you will see it within the next 10 business days.

regards,

Rick

AskGamblers
Posted on March 13, 2012

Dear @shawndds,

Please let us know if there's an update regarding your ongoing complaint.

AskGamblers
Posted on March 17, 2012

Dear @shawndds,

Please confirm if the issue has been resolved. Please be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

AskGamblers
Posted on March 21, 2012

Unfortunately, player failed to provide adequate feedback within the given 96-hours time frame for response. As per the AskGamblers Casino Complaints Service terms and guidelines, player is supposed to provide updates on their issues in a timely and responsible manner, something that player did not do regrettably.

Based on the above AskGamblers Complaints Team consider the case as resolved and it being officially closed now.

Sign up for +100 No Deposit Spins!

This offer is not applicable to residents of Great Britain.

By subscribing you are certifying that you have reviewed and accepted our updated Privacy and Cookie Policy