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WinPalace Casino - Can't withdraw money

UNRESOLVED
Posted on May 16, 2014.

I deposited 125 in my account and over a few weeks i brought it up just over 1000. all my information and identification was sent to the finance department and was verified and ready for withdrawal. They said 7-10 business days, so i waited. I log into my account one morning and see that not only my 400 withdrawal request was denied, but the management in win palace withdrew all the money in my account that i had won and just left me with 125, what i started with. There lack of customer support is really bothering and mind blowing. I need this money asap to pay my childs tuition and I havent even got a response from them yet. I really feel betrayed and disgusted with the situation. I hope this matter can be resolved very soon because this is a big problem. Im just hoping i didnt get scammed and lied to.

Posted on March 23, 2014.

Hi Pauly,

I would like to know if you received proper assistance from the casino or if the issue is still open. I might be able to help.

Looking forward to hearing from you!

Clara

Posted on March 25, 2014.

Hi,

could you please let me know if this issue was finally sorted out or still pending?

I might be able to help.

Looking forward to hearing from you,

Clara

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