I won a total of $25,000.00 at WinPalace the last week of July. My documentation for withdrawal was submitted and approved on August 10. Although the maximum withdrawal as
stated on their website(see cashier, withdrawal) is $2500.00. Of the Three withdrawal requests I have made for the amount of $2,500. each of the requests were only approved for
$500.00 each. I both called and emailed to try and discover why only $500. was approved.
None of my emails ever got a response and my call to customer support was totally unsatisfactory( I was told I should have read the fine print----they have a right to put me on an installment plan of THEIR CHOOSING!!!! At this rate I will finish withdrawals of my total winnings somewhere during the MONTH OF SEPTEMBER, 2014!!!!!). I feel WinPalace has been deceptive in not making this clear to customers but burying it in boilerplate agreements that NO ONE ever reads. This lack of good faith Is unacceptable. I just received a message that I was no longer approved to received bonuses of any kind as per management's decision as is their right.......however, it does show their lack of customer appreciation. My last complaint submitted to askgambler was unresolved as
WinPalace failed to respond at all. Please ask yourself this question....is this the site I want to spend money in if this is how they treat their winners? I would appreciate any help
you could provide since I don't even know if I'll still be alive TWO YEARS FROM NOW!!!