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Sloty Casino - Blocked my verified account to get out of paying me my winnings

RESOLVED
Complaint Info
Disputed casino Sloty Casino
Reason Delayed payment
Amount £ 1279
reddymlenge United Kingdom
Posted on September 25, 2019

Sloty asked for verification documents from me which I sent, including a photo of my holding my ID with a handwritten note with text of their choosing on it. My account was fully verified on the 16th August 2019 and my initial withdrawal of £1,900 (their withdrawal limit) was processed. So I went to log in to withdraw the rest of my balance (£1,279) and found that my account was blocked, despite being fully verified.

Since this I have sent Sloty many emails asking to know the status of my account, simply being told that it was under investigation and that they would contact me. This has been going on for a month so eventually around 2 weeks ago I asked to make a formal complaint and for them to advise me on how to do this. They didn't tell me so I asked again 9 days ago and I have had no response at all.

Sloty won't discuss anything, and are preventing me from withdrawing my money by blocking my account which has been fully verified.

Please advise me on the next step to take to try and get my money.

Posted on September 26, 2019

Good Morning REDDYMLEGGE,

Thanks for sharing the experience with us.

Please note that after reviewing your case we forwarded all the evidence for this complaint to Ask Gamblers.

We will update you as soon as possible.

Regards,

Sloty Team

Posted on September 26, 2019

Good morning REDDYMLENGE,

thank you for your patience.

Please note that after the full KYC process both of your Withdrawals were correctly approved. The first one after the verification process, where we confirm via email that your account has been correctly verified and your Withdrawal precessed on the 16th of September, the second one that you requested on the 25th has been approved the day after.

Kindly note also that your account is fully verified and active.

Regards,
Sloty Casino

AskGamblers
Posted on September 26, 2019

Dear @reddymlenge,

Please confirm if the issue has been resolved. Be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.

Thank you for your cooperation.

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