Complaint #412
Slots of Vegas Casino
Slots of Vegas Casinos - Refusing to payout winnings
7 years ago
I have used the Slots of Vegas casino website of and on for a couple months. I was attracted to a new player bonus that I won and was denied a withdrawal... Played some more then lost. My issue is not that - I let it slide. But again, I was attracted to an email last week 150 no rules bonus. I followed the rules, won, sent documents for a second time, and was denied with no explanation. Below is description of events.
June 24: Received email that caught my attention. Logged in and deposited $52, per terms, and was awarded the bonus of 150%. \
"TERMS: This bonus comes with no playthrough requirement, no maximum cash-out, will redeem with any deposit you make of $50 or more, and is good for play in all slots, keno, bingo, and scratch card games. Bonus amount is considered non-cashable and will be removed from the amount of your withdrawal request. Promotional offer valid until 11:59PM EST on Sunday, June 24th, 2018. Unless specifically stated otherwise, standard rules apply."
I read all the terms and noticed that I needed to stick with slots, and my w/d would not include the bonus of 150% which would be removed. Fine. I deposited 52 dollars. Received bonus.
I won after 30 minutes of playing slots. I got balance up to around $290 dollars. Following rules. After confirming withdraw-able amount, following rules, I submitted withdraw request of $289.
06/29/2018 09:04 AM Bitcoin Withdrawal Declined $289.00
06/25/2018 02:38 AM Bitcoin Withdrawal Requested -$289.00
06/25/2018 01:59 AM Coupon 'NORULESWEEKEND' redeemed $78.00
06/25/2018 01:59 AM Coupon 'NORULESWEEKEND' requested
06/25/2018 01:59 AM DF-Visa Deposit Approved! $52.00
06/25/2018 01:59 AM DF-Visa Deposit Requested $52.00
I received email: "Congrats on win, send in the below requested items".....:
- Requested: ID, Utility Bill, and Authorization Form.
- Submitted: Selfie ID, ID Front, ID Back, Authorization form signed, and two utility bills.
(ID = Driver License, Gov't Issued and Fully valid matching all my other documents and cards full name)
Attached is a picture of all the above events to verify. The thing that really frustrates me - no communication at all. Happy to send a hundred emails about bonuses, yet, they do not respond to requests that they make for documents or for requests I make for explanation or help. Please advise.
June 24: Received email that caught my attention. Logged in and deposited $52, per terms, and was awarded the bonus of 150%. \
"TERMS: This bonus comes with no playthrough requirement, no maximum cash-out, will redeem with any deposit you make of $50 or more, and is good for play in all slots, keno, bingo, and scratch card games. Bonus amount is considered non-cashable and will be removed from the amount of your withdrawal request. Promotional offer valid until 11:59PM EST on Sunday, June 24th, 2018. Unless specifically stated otherwise, standard rules apply."
I read all the terms and noticed that I needed to stick with slots, and my w/d would not include the bonus of 150% which would be removed. Fine. I deposited 52 dollars. Received bonus.
I won after 30 minutes of playing slots. I got balance up to around $290 dollars. Following rules. After confirming withdraw-able amount, following rules, I submitted withdraw request of $289.
06/29/2018 09:04 AM Bitcoin Withdrawal Declined $289.00
06/25/2018 02:38 AM Bitcoin Withdrawal Requested -$289.00
06/25/2018 01:59 AM Coupon 'NORULESWEEKEND' redeemed $78.00
06/25/2018 01:59 AM Coupon 'NORULESWEEKEND' requested
06/25/2018 01:59 AM DF-Visa Deposit Approved! $52.00
06/25/2018 01:59 AM DF-Visa Deposit Requested $52.00
I received email: "Congrats on win, send in the below requested items".....:
- Requested: ID, Utility Bill, and Authorization Form.
- Submitted: Selfie ID, ID Front, ID Back, Authorization form signed, and two utility bills.
(ID = Driver License, Gov't Issued and Fully valid matching all my other documents and cards full name)
Attached is a picture of all the above events to verify. The thing that really frustrates me - no communication at all. Happy to send a hundred emails about bonuses, yet, they do not respond to requests that they make for documents or for requests I make for explanation or help. Please advise.
Business must be bad.... You cannot afford to pay me $250?
Pathetic. See the screenshot attached - clearly your statement about multiple bonuses is false for obvious reasons. You have to have a zero balance, and forfeit previous promotions to use any bonus. That is a very odd answer.
I CANNOT REDEEM A BONUS UNLESS I HAVE A ZERO BALANCE. I CANNOT REDEEM MULTIPLE BONUSES. I HAVE TRIED BEFORE, IT DOES NOT LET YOU DO IT. THIS IS OBVIOUS.
Furthermore, as you can see - the customer support chat clearly said over and over that I am clear to w/d the full amount.
From the Terms and Conditions on your website:
---------------------------TERMS AND CONDITIONS------------------------------
"Redeeming Multiple Promotions: You may not mix or combine promotions or bonuses."
"Unless approved by management, Players cannot redeem additional coupons or promotional offers if they have a balance or pending cash-out. Promotional offers or coupons cannot be combined.."
"All promotional offers and bonuses can only be redeemed by players when they have no existing account balances and no pending withdrawals unless otherwise stated.
"Unless otherwise stated, a promotion cannot be used in conjunction with any other promotional offer and all promotional offers are only available to those players to whom the offer was issued directly by the Casino. Promotional offers by email are for the intended recipient only and cannot be transferred."
Pathetic. See the screenshot attached - clearly your statement about multiple bonuses is false for obvious reasons. You have to have a zero balance, and forfeit previous promotions to use any bonus. That is a very odd answer.
I CANNOT REDEEM A BONUS UNLESS I HAVE A ZERO BALANCE. I CANNOT REDEEM MULTIPLE BONUSES. I HAVE TRIED BEFORE, IT DOES NOT LET YOU DO IT. THIS IS OBVIOUS.
Furthermore, as you can see - the customer support chat clearly said over and over that I am clear to w/d the full amount.
From the Terms and Conditions on your website:
---------------------------TERMS AND CONDITIONS------------------------------
"Redeeming Multiple Promotions: You may not mix or combine promotions or bonuses."
"Unless approved by management, Players cannot redeem additional coupons or promotional offers if they have a balance or pending cash-out. Promotional offers or coupons cannot be combined.."
"All promotional offers and bonuses can only be redeemed by players when they have no existing account balances and no pending withdrawals unless otherwise stated.
"Unless otherwise stated, a promotion cannot be used in conjunction with any other promotional offer and all promotional offers are only available to those players to whom the offer was issued directly by the Casino. Promotional offers by email are for the intended recipient only and cannot be transferred."
Slots of Vegas Casino Complaint Stats
Resolved
581 / 603
Avg. Amount
$3,124
Avg. Complaint Duration
16 days
Avg. Response Time
3 days
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