I have used the Slots of Vegas casino website of and on for a couple months. I was attracted to a new player bonus that I won and was denied a withdrawal... Played some more then lost. My issue is not that - I let it slide. But again, I was attracted to an email last week 150 no rules bonus. I followed the rules, won, sent documents for a second time, and was denied with no explanation. Below is description of events.
June 24: Received email that caught my attention. Logged in and deposited $52, per terms, and was awarded the bonus of 150%. \
"TERMS: This bonus comes with no playthrough requirement, no maximum cash-out, will redeem with any deposit you make of $50 or more, and is good for play in all slots, keno, bingo, and scratch card games. Bonus amount is considered non-cashable and will be removed from the amount of your withdrawal request. Promotional offer valid until 11:59PM EST on Sunday, June 24th, 2018. Unless specifically stated otherwise, standard rules apply."
I read all the terms and noticed that I needed to stick with slots, and my w/d would not include the bonus of 150% which would be removed. Fine. I deposited 52 dollars. Received bonus.
I won after 30 minutes of playing slots. I got balance up to around $290 dollars. Following rules. After confirming withdraw-able amount, following rules, I submitted withdraw request of $289.
06/29/2018 09:04 AM Bitcoin Withdrawal Declined $289.00
06/25/2018 02:38 AM Bitcoin Withdrawal Requested -$289.00
06/25/2018 01:59 AM Coupon 'NORULESWEEKEND' redeemed $78.00
06/25/2018 01:59 AM Coupon 'NORULESWEEKEND' requested
06/25/2018 01:59 AM DF-Visa Deposit Approved! $52.00
06/25/2018 01:59 AM DF-Visa Deposit Requested $52.00
I received email: "Congrats on win, send in the below requested items".....:
- Requested: ID, Utility Bill, and Authorization Form.
- Submitted: Selfie ID, ID Front, ID Back, Authorization form signed, and two utility bills.
(ID = Driver License, Gov't Issued and Fully valid matching all my other documents and cards full name)
Attached is a picture of all the above events to verify. The thing that really frustrates me - no communication at all. Happy to send a hundred emails about bonuses, yet, they do not respond to requests that they make for documents or for requests I make for explanation or help. Please advise.