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Slots of Vegas Casino - Stalling my payment

Posted on May 12, 2016.

This is regarding a withdrawl that was approved on 4/21/16 in the amount of $1171.25.

I have had the same issue with almost every casino in this group. It is very aggravating to me that every response that you receive regarding the delayed payment issue is dealt with a copied and pasted response. It is very obvious that they are handling all of their withdrawls in the same manner. Their rules state; Your payment will be made within 10 business days after approval, Express or Standard. Nothing ever happens within the 10 day time frame. I usually contact them via Live Chat at the 15 business day mark. I am always given the same response that the withdrawl has been approved, but not sent, and that it will now go to the Escalation Division, and an email address is given. I promptly email the Escalation Division and receive again a canned letter that this issue is being placed on a priority list and that I will receive an email when they have a confirmation. My reaction to all of this...that it is another stalling procedure. Another attempt to push this payment out as long as they possibly can without giving the player any actual, useful information. I would very much appreciate Ask Gamblers to help me find out the true status of when I might receive this payout. Thank you very much.

Posted on May 13, 2016.

I have an update from Live Chat at Slots of Vegas. I have copied and pasted a portion of the chat as follows:
Withdrawals Department: I am glad to inform to you that your check was sent to our third party processing company for $1171.25 + no Fee Check, now we have to wait until they get back to us with the confirmation.

Withdrawals Department: Please keep in consideration all withdrawals have an additional delivery time which depends on the third party processors.

I will contact Ask Gamblers when I actually receive a valid tracking number. Until that Time, I am still expecting a response from Slots of Vegas to Ask Gamblers, and I consider this case to still be open until I receive the check. Thank you.

Posted on May 17, 2016.

Hi fb_493845930802791 --

Just as with your other payments, I'm in your corner on this one and again, I've got good news. ;-)

I just checked on this and your tracking came through earlier today. I see that the payment will be delivered to you tomorrow (Tuesday) by 4:30 PM.

I wish you all the best,


Posted on May 20, 2016.

Dear Becky,

Did you received your payment, can we close this complaint? Please be advised that in case you fail to respond within the given time frame we will consider this case as resolved.

Posted on May 23, 2016.

RESOLVED! This was handled by Tawni with a great deal of professionalism and very quickly. I would highly recommend Slots of Vegas Casino to anyone. Thank you for your help, Ask Gamblers !

Posted on May 24, 2016.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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