So i was playing at the casino and had won approx. 8000e (15.6), while i was waiting my withdraws to be proved, i started to play again. As time went by, i had won about 24000e (date 25.6).
After a while, i started to ask why my withdraws aren't going through, i contacted live chat and they gave me email address for finance people where i should contact to get some kind of timeline for my payments.
Finance then asked proofs as pictures etc from me, to get my account verified. Few days later i logged in to my account and saw that i was missing 22500 from my account (other 1500 were still waiting in withdraw )
This time i again started a chat with live-chat, and were asking were all my money has gone. They told me, that one of the game developers wanted to check my game sessions and couldn't tell, how long that takes.
Finally few days later, i got an email that told my account was verified and everything is ok. Although everything wasn't ok, my moneys were still somewhere, expect that 1500 e that had been in my withdraws.
I contacted to support and they told that my moneys were frozen and my gaming sessions are being watched throw or something.
I contacted again at the live support and they told me that the game developers check is done and my 22500 are not going to be payed "Because the bets in another provider gamer were registered as soon as they were made and bets in Casino Technology did not appear in our system until later".
After this i was told that there has been a technical issue, so all of my moneys will be taken. I didn't get any real proof of this issue (about when it happened, how long did it last and how much money did i really won during that technical issue, nothing). Because those moneys were won in several days and there were couple days between those days that i played, this is odd. I was also told that all of my bets were ok and legal, but there was some kind of glitch so the bets didn't check in at the correct time. Sometime later they said that those bets didn't go through, which isn't right, because i can see it from my gaming account, that moneys have gone. Once they told me that i have played all of those moneys, so that's why my account is empty...
One of their vip manager told me July that he tries to get the proofs to me from financial people, something that would show me that those moneys would been taken "rightly". Unfortunately their financial group isn't giving him anything about this case (at least this is what he's saying to me), and there's already been over 4 months. I'm kind of lost, because i feel like my money has been taken without real reason.
I hope this time you will have all you need to check this thing out.
Unfortunately, i don't have all of those live chats, but i have made a request for nomini to get them (if they still have them)
I tried to screenshot every big win, but wasn't sure if that is all you need so i also downloaded html, if you can watch the hole gaming history (for about 4 days) there.
I have send you email where is link to my google drive were all of the screenshots are. Email name is "Complaint files / Nomini"
If you don't get those html open right, i can try to send them to you some other way.
Thank you !