Below is the email sent by our Accounts team for your reference
We have generated a support ticket to help us track your inquiry. Your ticket code is LTK1221207405792X. Please use this code in any further communication.
I'm Beverly and I'm the Accounts Manager at Atlantis Gold and Treasure Island Jackpots. Your concern was just recently forwarded to me by Alexandra < surname removed > for review. I personally checked and reviewed your documents and accounts and I confirm that all is in order. I apologize if you find the one-time verification process tedious but rest assured that this was performed with your security in our mind. I understand that providing documents can be an inconvenience and with this, I appreciate your compliance. With this, please accept a $500 no deposit comp on your account that you can play with anytime.
I was about to approve the withdrawal request on your account today but I noticed that you already reversed it?
Please feel free to email me directly for any further questions or clarifications.
Beverly < surname removed >