I opened an account a few days ago and have made a few deposits, maybe about £100 in total. I have made a few withdrawals totalling approx £230.
I tried to log in today but my account is suspended due to being linked to a self-excluded account.
I emailed to find out more details but they said all withdrawals have been cancelled and that is that.
I have no idea why it is linked to a self-excluded account but surely they can't just take my winnings. And even if they did, surely they have to refund my deposits??
Disputed casino | BGO Casino | |
Reason | Account closure | |
Amount | £ 100 |
Since this post went live I have had a message from BGO to say that all deposits will be refunded which is fair enough I say.
Thanks to Askgamblers and BGO
BGO Casino Complaints
- 73 of 78 resolved
- 2 days avg response
- 1 week avg complaint life
- 2,090 USD avg amount
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