What's new

  • What's new
  • Notifications
Search
Search for over 1000 casinos, slots, bonuses

Notifications
failed to load.

Reload

You don't
have any
notifications.

Reload
View all

Notifications
failed to load.

Reload

You don't
have any
notifications.

Reload
View all

BGO Casino - Using mysterious self-exclusion as an excuse to void my winnings

RESOLVED
Complaint Info
Disputed casino BGO Casino
Reason Account closure
Amount £ 100
sadsamitchynose United Kingdom Message
Posted on December 23, 2014

I opened an account a few days ago and have made a few deposits, maybe about £100 in total. I have made a few withdrawals totalling approx £230.

I tried to log in today but my account is suspended due to being linked to a self-excluded account.

I emailed to find out more details but they said all withdrawals have been cancelled and that is that.

I have no idea why it is linked to a self-excluded account but surely they can't just take my winnings. And even if they did, surely they have to refund my deposits??

sadsamitchynose United Kingdom Message
Posted on December 22, 2014

Since this post went live I have had a message from BGO to say that all deposits will be refunded which is fair enough I say.

Thanks to Askgamblers and BGO

Sign up for +100 No Deposit Spins!

This offer is not applicable to residents of Great Britain.

By subscribing you are certifying that you have reviewed and accepted our updated Privacy and Cookie Policy