I request a withdrawal for $3,500 from king billy casino on September 14th 2018 at 5:16pm it was accepted.. This is the 2nd time I've withdrew from the casino so didn't expect any issues, however I contacted the casino just to confirm everything was okay and was told that there were no issue and that I would receive the funds. However in the final hours of the 3rd business day I received an email requesting proof of the transaction from my account for the deposit via screen shot. I did so and asked what issue had arose only to be told that this information was required as the game provider was investigating the issue but was not told what the issue actually was. Throughout the next few days I frequently contacted the casinos live chat for updates and progress on the issue and on my withdrawal I also personally contacted the payment provider to enquire as to the issue and was told that they in fact were not investigating any issue and referred me back to contact the casino. Upon contacting and informing them i had contacted he game provider and the response I received, The next explanation I was given by king billy casino regarding the issue was that the issue was with the payment provider that being WIRECARD, king billy said they had sent the funds but they did not reach the destination being my account. As the days past I again frequently contacting the casino was then told the financial department are investigating the issue and were awaiting a response from the payment provider. Its now the 10th calendar day and I have still not received my money, I have provided complete copy to prove I have not received the money As today o was told I should contact my bank because she casino have sent the funds successfully. I have contacted my bank and here is no record Of the money at all. When I ask for a time frame on when I will receive the money I get nothing. I have contacted every person I have been referred to by live chat and have not received a response. My last withdrawal took 2 days, this is now 10 days and still continuing with no expected time of receiving funds.