EUSlot Casino - My account has been unfairly disabled

Hello everyone!

Frankly speaking, we would like to let you all know that the player is not quite honest with each word he said. We believe that we have quite enough evidence to figure this out as the player abused our terms and conditions multiple times when created multi account and tried to cheat us. We have already sent all the proofs to Askgambler's Team.

Looking forward to hearing from @Askgambler's

Kindest regards,
EUSlot Casino Team

Dear Askgamblers Team and JORDIBOSJE,

We want to shed some light on this situation.

Everything started when one user contacted us and introduced himself as a mother of JORDIBOSJE. She posited that JORDIBOSJE is under 18 (and this is not true, in what we have subsequently made sure). Due to that fact we asked full verification of the gaming account and noticed 1 duplicate and 1 multi account. Creation of multi accounts as well as duplicates is strongly forbidden by terms and conditions of our casino. Violation of these rules leads to the confiscations of funds, so that these two accounts were asked for verification.

Also, we waited for a verification more than 2 weeks. And there is a rule in terms and conditions of our casino (https­://­www.eu­slo­t.c­om/­ter­ms-­and­-co­ndi­tions) that we reserve the right to confiscate player's winnings and/or disable user's account if the player failed to pass the verification process in two weeks. Also, he registered the multi account on a phishing e-mail (temporary).

Meanwhile, our antifraud department investigated 3 accounts. We saw that difference between Jordi's main account and his multi account is in year of birth and in 3 letters in his last name, because the player can't register account with the same details. In addition, from his source of wealth and funds, we made a conclusion that he can't make such deposits because he has only small revenue. And when we asked for the full verification, the player's duplicate account requested chargebacks of deposits which is against rules of all casinos and regarded as fraud. So, this account was closed because of fraudulent activity.

In a nutshell, we summed it all up and decided to close all his accounts and confiscate winnings because the user JORDIBOSJE broke a number of rules of our casino.

Thank you for cooperation and hope on your understanding!

Kindest regards,
EUSlot Casino Team

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that EUSlot Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.