To begin, I have frequently referenced all of your expertise throughout my hunt for a casino that is reputable. I settled for Winpalace, prematurely to be honest, but their games are fun and I started winning quickly using a $30 no-deposit bonus to try out their games. Well I breached the contract by playing blackjack and video poker... THIS is where I need advice.
With the initial no-deposit bonus I won $500 on video poker- realized my mistake and started playing slots to play the "bonus play through" which was $1,200. I played through that and after a slots jackpot, I was sitting on $1,500. This was left as withdraw able at this point so I decided to begin my faxback form process which was approved within 5 days. During those 5 days I made a $50 deposit into my account and won another $500. My account now was over $2,000. A few days later my account was at $4,200 so I began the process of making a $900 transfer to my bank account which was approved. After 7 days, I was contacted (on a Thursday ;) ) that my withdraw had been rejected due to a breach in my no-deposit gameplay over 2 weeks prior. Within this email I was informed my account was reset, leaving my initial deposit. So after taking more than $4,000 from my account I am left wondering if that is warranted?? I mean I played and won a lot after the deposit and bonus was satisfied. Can anyone help me? I have saved every email and can post if need be.
I liked this casino... They were friendly and did not drag on any paperwork. The games were fun but I just did not agree with the stripping of my ENTIRE account... Maybe the fine-print is coming back to haunt me... Live and learn I guess. Just did not want it to hurt this bad.. ha. Thanks in advance for any advice on a next step...