I had just signed up to Oshi Casino after reading all the positive reviews and feedback here at AskGamblers.
I proceeded to make my deposit on the casino,
I then received emails from the casino confirming my deposit and promotion of free spins.
I then proceeded to the bonus section to find the spins in question,
unable to find them, i contacted the live support: Support Agent 3.
After waiting 15 minutes for full responce, i receive a message back that i must withdrawl my deposit and account will be closed.
I proceeded to cashout and my money was not there, then live chat re added my deposit back to my account and advised me to cashout back to my E-Wallet.
I then went to do this with no success.
Then the support advised me that my account will be closed after my withdrawl is complete.
he then advised me to make another 10eur deposit into my account in order to get a refund of the deposit id just made.
i know after playing online casinos for a number of years with never any issues that this was breaching the terms of the casino.
i then asked the chat why would i need to redeposit if the account is being closed.
then they messaged back saying it was closed, litterally 1 minute later.
i didnt breach any terms at the casino, and was only trying to play the games fairly and faithfully.
I urge for this deposit to be refunded, as originally stated by the live support that i could request the refund.