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Sloty Casino - Delayed payment, lame excuses

RESOLVED

Complaint Info

Disputed casino

Sloty Casino

Amount

kr 7530.1

Posted on December 20, 2017

hello. Sloty have delayed my withdrawal for over 1 month. first they said that i had not wagered the bonus ammount. But later we came to the conclusion that i in fact had wagered the bonus ammount (look attatched files) i send you the chat transcript. They later said that they mixed up my account with another account and that i should get my money. They asked for some more verification documents and i sent the documents and it got approved. but now i got an email that my withdraw is under "enhanced security check". i will send a picture of this email. it was sent the 1 of december. Now when i replied to this email and asked why it takes so long and what is happening. They dont reply to my email. Please look at the pictures i send.

Posted on December 21, 2017

Hi STARDENNIS,
Thank for you getting in touch.
I have been to speak to the payments department and they have assured me that your withdrawal will be processed today. I apologise for the delay with this, this was due to gameplay checks.
Please let me know if you need any further assistance.
Congrats on your win and Merry Christmas!

AskGamblers
Posted on December 25, 2017

Dear @stardennis,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Please be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.