I email your establishment about a week or so ago, and no one has contacted me.
I addressed my email to Steve, regarding Cool Cat Casino, I won $2500 and put thru a request to withdraw on 2/27/10. They keep telling me that they are going to pay next week, but when next week comes they do not approve or pay. I have emailed them numerous times, but they give me the same line over and over, please help me if you can. I would like to have my story on your website saying RESOLVED! I was so happy when I won!
This is the last response I received from Damian at Cool Cat: CoolCat-Withdrawals wrote:
Reference #: LTK146057331304X
Please use this reference number for any correspondence in regards to this issue.
Subject: When you were offline (via LivePerson)
This is Damian with CoolCat. what happen is due to the high amount of requests we are handling at the moment we are a bit behind schedule.
CoolCat Withdrawals Department
You can reach me anytime, Monday - Saturday 8AM EST until 5PM EST
Email: [email protected]
Thank You Very Much,