Ag Awards

Cool Cat Casino - Scandal

Complaint Info
Disputed casino Cool Cat Casino
Reason Software glitch
Posted on May 16, 2014

They were only paying 10 credits on Keno when the board said that the winning amount was 22 now I believe that I was playing for quite awhile before I caught on. I deposited money to them in the past but at this time I was playing on a no deposit promotion coolest66. When I made this error on there part aware to them they pulled this garbage saying I have too many accounts with them. Then they withdrew my winnings which was of around 35.00$.

Posted on June 22, 2010


Regarding the Keno credits, we can have our software provider investigate, please let us know the date and time when you noticed this.

In terms of your winnings being voided, in April of this year you were given an introductory Free Chip for $120 and played through the funds. From this moment forward there needs to be a deposit made before any other Free Chip can be requested, this is very clear in our Terms and Conditions.

In June of this year you opened a 2nd account and claimed another introductory free chip. Our introductory Free Chips are for the purpose of introducing new players to Cool Cat as well as giving them a chance to win FREE money and this is one time only per house hold.

Best Regards,

Ingrid < surname removed >

Affiliate Manager

Posted on June 28, 2010

After few notifications sent to player, we didn't receive any feedback. Complaint is Solved Successfully!

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