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Mobilbet Casino - Closed Account Refund

RESOLVED
Complaint Info
Disputed casino Mobilebet
Reason Refund declined
Inactive user
Posted on September 7, 2015

Having an account closed on a sister website and then being able to make a new one without being barred and able to deposit £60 into the account over the couple of hours before contacting them to make them aware that my account should have been blocked.

Then being told it will take 2 weeks to manually process the refund after already waiting 1 week for their support team to do nothing in the first place.

AskGamblers
Posted on August 28, 2015

This case has been reopened upon casino’s request and we would like to give it one more chance for a successful resolution.

Posted on August 31, 2015

Dear JakeEy,

Apologies for the late reply here. We can see that the matter was resolved directly by the customer service back in July. Feel free to contact our customer service if there is anything that is unclear.
BR
Mobilbet

AskGamblers
Posted on September 3, 2015

Dear @JakeEy,

Is the matter settled? Can we close this complaint and mark it as resolved? Please be aware that if you fail to respond within the given time frame we will consider this case as resolved.

Thank you.

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