BGO Casino - Bonus round not honoured

posted on November 3, 2015.

Having wagered a considerable amount on a video slot I won a bonus game which could not lose. However before I could play it it froze.Support reset the game without allowing me to replay the bonus round and merely offered me 25 pounds. This is far less than I expected to win based on my losses and does not take into account the time and effort in trying to secure the bonus.
On challenging their offer they have broken all communication and I have ended up with nothing.

posted on November 5, 2015.

Hi Michael

Thanks for your patience. I have replied to your email this morning.


Customer Services Manager

posted on November 5, 2015.

Thank you for increasing your offer which I will accept. I now consider my complaint dealt with and therefore closed.

posted on November 6, 2015.

Based on player's last comment, we consider this case as resolved and it is now officially closed.