BGO Casino - Delaying my payout of £2100 due to "unusual pay-outs on the specific game(s)"

skintmumfund United Kingdom
posted on February 4, 2015.

I won £2100 on slots and now haven't payed out and there excuse is not my fault if game was paying out wrong this is conversation I had we support and why wont payout

Rick: Hello! Welcome to bgo support. How may I help?

You: hello im still wondering about my withdrawal still after 48 hrs still saying processing and email I got said hope be done to day by 5.30 and also what is your time scale for withdrawals

Rick: Let me look into this for you. Could I please take your username and date of birth please

You: skintmumfund and date of birth is 04/07/1981

Rick: Thanks. One moment whilst I look into this for you

You: ok

Rick: Thanks for your patience. The reason for the delay is that there appears to have been a period of unusual pay-outs on the specific game(s) you were playing. Normally we would simply contact the game provider and clarify the situation whilst the withdrawal is pending and this can be concluded prior to the withdrawal then completing. At present we have not been able to clarify the usual specifics we need from the game provider and I can appreciate that this is now affecting you as the customer, which may seem unfair. This procedure is routine and I want to reassure you that there is nothing more to it than that. We are hoping to have made contact with them today, however rest assured that we shall email you at the earliest opportunity.

You: what does that mean unusal payouts

You: and does that me I am getting my withdrawal or not I have never heard of that before from other bingo sites I have used

Rick: It means the game has been paying out to players in a way which is not consistent with it's overall performance. It means it is being looked at before we can confirm an answer.

You: excuse me I won that won I was playing on n off all day that day so not my problem that happened and u should be honouring the payout

Rick: I have advised you all I can on the matter.

You: if you had problem we game that's your fault not mine and whatever I won I should get

You: eh no u aint

Rick: I'm sorry you feel that way. Currently, there is no additional information I can offer to you, sorry

You: you have came out we stupid excuse for none payment and expect me to leave it I won £2100 and you have to honour it

skintmumfund United Kingdom
posted on February 5, 2015.

this has been resolved and paid out quickly thanks

posted on February 5, 2015.

Based on player's last comment, we consider this case as resolved and it is now officially closed.

BGO Casino complaints

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