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BGO Casino - ID not enough?

RESOLVED
Complaint Info
Disputed casino BGO Casino
Reason Verification issues
Amount £ 1500
Posted on July 16, 2014

Yes, Hi, I recently had a win at BGO casino, £1500 which works out to be around $3000 Australian, anyway I've made the withdrawal and sent in my I.D. Which was my 1. Proof of Age Card with photo, 2. Birth Certificate, 3. Bank Card used to make the deposit, 4. HBF bill with current address on it, and 5. Medicare card as I do not have a licence or a passport. I have used the exact same I.D. In quite a few other casinos and never had a problem as it does actually work out to be over 100 points but still they reckon this is not acceptable I.D. Now after they sent me this email saying it was not acceptable, I tried getting in touch with them through their online chat but what do ya know? The button that I have to press for the chat line is no longer available on my screen so the only way now that I can contact them is via email and I've sent them an email and gotten no response. Can u please help me?

Posted on September 2, 2013

This issue has now been resolved and all ID verified.

AskGamblers
Posted on September 6, 2013

 We'd love to hear the confirmation this has been resolved, from the player!

AskGamblers
Posted on September 10, 2013

Dear @mjhamming78,

Please confirm if the issue has been resolved. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

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