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BGO Casino - Can't deposit, can't cashout...

RESOLVED
Complaint Info
Disputed casino BGO Casino
Reason Declined payment
Posted on July 5, 2014

Okey so i tryed the cosino for the 20 free spins! i won 100pounds made my wager and for over one week im trying to make my first deposit on the site to play more and withdraw after my winings and i cant when im trying to deposit an error apears saying: "The operation failed" this is what they said to me: " Our Finance Department have looked into this for you - your is bank is referring the transaction and refusing to grant automatic online authorisation without more information." This is rubish because i cotacted my bank and i have no restriction on depositing on online casinos or poker site, plus i made many many deposits on diferent casino sites! I heard im not the first with this problem!

Posted on July 3, 2014

Hi Iftime
I am sorry to here you experienced issues with depositing on the site when you registered the account back in February, however I can see that we were able to resolve this matter for you within a week and went on to successfully deposit with us.
Should you ever have any problems with depositing, then it could be beneficial for our Technical Support team to have a second look, however I think in the first instance we woudl always ask players to check with the card provider or bank to ensure that the transaction can complete in the first instance.

If you have any other queries, please email us at support[email protected]

Regards

Andrew
Customer Services Manager

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